Table of Contents
Advertisement
Troubleshooting
4
Troubleshooting
This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures.
Note
• The current status and error information of your printer can be checked from the Printer Status tab > Status Information on VSM.
If your printer is not operating correctly, check this Status Information first.
• Make sure to use the latest version of VSM.
To check the latest available version, go to Help > Version > Check for updates on VSM.
If old version is installed in your computer, download the latest version from ValueJet Club.
ValueJet Status Monitor Operation Manual
Installation and initial setup troubleshooting
Cannot perform the initial ink
charging.
Ink does not come out after
ink charging.
Nozzle missing occurs after
initial ink charging.
"Head cleaning" P. 119
Is the front cover, or the maintenance cover open?
‐ Close the front cover, or the maintenance cover.
Is the media loading lever raised?
‐ Lower the media loading lever.
Are ink cartridges / High capacity ink pack adapters inserted all the way
into the printer?
‐ Make sure ink cartridges / High capacity ink pack adapters are all inserted properly.
Is the ink too cold?
‐ Leave the ink at room temperature for at least three hours, and perform cleaning
several times.
Is the power turned OFF during ink charging?
‐ Turn the power ON again and continue ink charging.
Did you perform head cleaning?
‐ Perform cleaning, then, check the print result.
‐ If there is no improvement in the print result even after performing cleaning, leave
the printer unused for an hour or more.
Then perform cleaning or "Little Charge" again and check the print result.
‐ If there is still no improvement, contact your local Mutoh dealer.
Installation and initial setup troubleshooting
141
Advertisement
Table of Contents
Troubleshooting
