Reset And Power Cycle - Avaya G350 Maintenance Manual

G350 component maintenance
IP telephones
Table 17: IP Phone Problems and Solutions 3 of 3
Problem/Symptom
Phone does not ring
Speakerphone does not operate
A feature does not work as indicated in
the User Guide
All other IP Phone problems

Reset and power cycle

Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem. Use a
Power Cycle with the approval of your System Administrator only when a reset does not resolve the
problem.
Reset your phone
This basic reset procedure should resolve most problems.
To reset your phone:
1
Press Hold.
2
Using the dial pad, press the following keys in sequence: 73738#
The display shows the message "Reset values? * = no # = yes."
46
Suggested Solution
If you have a 4612 or 4624 IP Telephone, use the
Menu to access the RngOf (Ringer Off) feature; if a
carat (downward triangle) appears above that feature,
your phone is set to not ring. To correct, press the
softkey below RngOf; when the carat does not
display, your ringer is active.
If "Ringer Off" is programmed on a Line/Feature
button, that button's indicator light will appear as
steady green; reactivate the ringer by pressing that
Line/Feature button again.
Set your ringer volume to a higher level using the
Up/Down Volume keys.
From another phone, place a call to your extension to
test the above suggested solutions.
Ask your System Administrator if your speakerphone
has been disabled.
Verify the procedure and retry. For certain features,
you must lift the handset first or place the phone off-
hook.
See your Telephone System Administrator if the
above action does not produce the desired result; your
telephone system may have been specially
programmed for certain features applicable only to
your installation.
Contact your Telephone System Administrator.
Maintenance of the Avaya G350 Media Gateway
3 of 3
June 2004