Ip Telephones - Avaya G350 Maintenance Manual

G350 component maintenance

IP telephones

IP telephones
NOTE:
Refer to 4600 Series IP Telephone LAN Administration, 555-233-507 for troubleshooting
details and error codes, as well as the phone administration information.
The Avaya 4600-Series IP Telephones are relatively trouble-free.
Solutions, on page 44 provides the most common problems an end user might encounter. For other IP
Telephone questions or problems, contact your Telephone System Administrator. Some typical problems
are:
•
Phone does not activate after connecting it the first time
•
Phone does not activate after a power interruption
•
Characters do not appear on the display screen
•
Display shows an error/informational message
•
No dial tone
•
Echo, noise or static when using a headset
•
Phone does not ring
•
Speakerphone does not operate
•
A feature does not work as indicated in the User Guide
Table 17: IP Phone Problems and Solutions 1 of 3
Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after a power
interruption
44
Table 17, IP Phone Problems and
Suggested Solution
Unless your System Administrator has already
initialized your telephone, you may experience a delay
of several minutes before it becomes operational.
Upon plug-in, your telephone immediately begins
downloading its operational software, its IP address
and any special features programmed by your System
Administrator from the server to which it is connected.
Report any delay of more than 8-10 minutes to your
System Administrator.
Allow a few minutes for re-initialization after
unplugging, powering down the phone, server
problems or other power interruption.
Maintenance of the Avaya G350 Media Gateway
1 of 3
June 2004