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Upgrade and Service Guide for the Avaya G350 Media Gateway 555-245-106 Issue 2 June 2004...
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• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Be aware that there may be a risk of unauthorized intrusions associated Avaya’s standard warranty language as well as information regarding...
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• A reorder tone is received. • 21 CFR 1040.10 and CFR 1040.11. Avaya attests that this registered equipment is capable of providing users The LASER devices used in Avaya equipment typically operate within the access to interstate providers of operator services through the use of access following parameters: codes.
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68, but many have been registered with the FCC before the SDoC process If this happens, the telephone company will provide advance notice in was available. A list of all Avaya registered products may be found at: order for you to make necessary modifications to maintain uninterrupted http://www.part68.org...
• Enabling the modem Enabling a USB modem connected to the G350 chassis Enabling a serial modem connected to the G350 chassis Enabling a USB modem connected to the Avaya S8300 Media Server Adding telephones • Connecting the telephone Connecting an IP telephone...
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• Connecting the data device Connecting a switch or a network data port Connecting a computer Direct Connection to a port on the MM314 media module Connection to any switch Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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• Upgrading the software without a CD-ROM drive • Performing the upgrade 10 Upgrading the G350 firmware • Local upgrade of a G350 without an S8300 Media Server Get planning forms from the project manager Download the GIW Set up a TFTP server...
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• The front panel of the Avaya MM712 media module Ports LEDs • The front panel of the Avaya MM714 media module Ports LEDs • The front panel of the Avaya MM717 media module Ports LEDs Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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• One telephone stops working • Several telephones stop working • No power on the G350 • A trunk stops working • A WAN line stops working Index Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
• responding to common problems This book also describes the front panel of the Avaya G350 Media Gateway, including the optional media modules. For installation instructions, refer to Installation of the Avaya G350 Media Gateway, 555-245-104 or Quick Start for Hardware Installation, 03-300148.
You can download the latest version of Upgrade and Service Guide for the Avaya G350 Media Gateway from the Avaya Web site. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer.
A security alert calls attention to a situation that can increase the potential for unauthorized use of a telecommunications system. Related resources For more information on the Avaya G350 Media Gateway and related features, see the following books: Title Number...
• Fax, send your comments to: 1-303-538-1741 Ensure that you mention the name and number of this book, Upgrade and Service Guide for the Avaya G350 Media Gateway, 555-245-106. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
• LAN Switching The G350 is designed to meet the needs of a small branch office of a large enterprise, providing all network infrastructure needs in one box. The G350 is optimized for use in a 16-24 user environment. The G350’s internal router enables you to connect directly to an outside WAN, without additional routing equipment.
Avaya G700 Media Gateway, which provides similar functionality to the G350 for a larger number of users. Up to 250 G350 and G700 Media Gateways may be controlled by a single external S8700 Media Server.
Before a technician configures a new hardware device on the Avaya G350 Media Gateway, you must connect a modem to the G350. You must also connect a modem to prepare for a software or firmware upgrade. You must connect the modem whether the technician performs the configuration or upgrade via local or remote configuration, or a combination of both.
Enabling the modem on page 18. — You can connect a USB modem to the USB port on the front panel of the Avaya G350 Media Gateway. Use a USB cable to connect the modem. It is recommended to use a Multitech MultiModem USB, MT5634ZBA-USB-V92.
Plug one end of a flat RJ-45 to RJ-45 cable into a DB-9 adapter. Plug the RJ-45 connector at the other end of the cable into the CONSOLE port of the G350. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
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. The COM Port Selection screen appears: Continue Figure 2: GIW COM Port Selection screen Select the COM port on the laptop that you are using the connect to the G350. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Enabling the modem Click . The G350 Wizard Usage Options screen appears: Continue Figure 3: GIW G350 Wizard Usage Options screen Select Enable the modem for remote installation Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Preparing for configuration Enabling the modem Click . The G350 Modem Type Selection screen appears: Continue Figure 4: GIW G350 Modem Type Selection screen Select USB Modem Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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. The G350 USB Modem Configuration screen appears: Continue Figure 5: GIW G350 USB Modem Configuration screen Fill in the fields in the G350 USB Modem Configuration screen using the values you get from the project manager. NOTE: To obtain the CHAP Secret password, you must use the Automatic Registration Tool (ART).
Enabling a serial modem connected to the G350 chassis If you plan to connect the modem to the CONSOLE port of the G350 chassis, you can enable the CONSOLE port for modem use via the Gateway Installation Wizard (GIW). To enable the CONSOLE port using GIW, you need a CD containing the GIW and a laptop computer running Windows 2000 or Windows XP.
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Plug one end of a flat RJ-45 to RJ-45 cable into a DB-9 adapter. Plug the RJ-45 connector at the other end of the cable into the CONSOLE port of the G350. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
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. The COM Port Selection screen appears: Continue Figure 8: GIW COM Port Selection screen Select the COM port on the laptop that you are using the connect to the G350. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Figure 9: GIW G350 Wizard Usage Options screen Select Enable the modem for remote installation Click . The G350 Modem Type Selection screen appears: Continue Figure 10: GIW G350 Modem Type Selection screen Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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. The G350 Serial Modem Configuration screen appears: Serial Modem Figure 11: GIW G350 Serial Modem Configuration screen Fill in the fields in the G350 Serial Modem Configuration screen using the values you get from the project manager. NOTE: To obtain the CHAP Secret password, you must use the Automatic Registration Tool (ART).
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Dial in to the modem from the remote PC. When prompted, provide the access login and password in the Terminal Window. Close the Terminal Window to complete the connection. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
If you plan to connect the modem to one of the USB ports on the front panel of the S8300 Media Server, you can enable the port and the modem via the Avaya Maintenance Web Pages. To connect and enable the modem: Connect the USB modem to a working telephone line.
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Preparing for configuration Enabling the modem Open Internet Explorer and browse to 192.11.13.6. The welcome screen for Avaya Integrated Management appears. Figure 13: Avaya Integrated Management Welcome screen Click . The Logon screen for Avaya IM appears. Continue Figure 14: Avaya Integrated Management Logon screen Enter your S8300 initial entry username in the Logon ID box.
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. A Password box appears. Logon Enter your password in the password box. Click . The main menu for Avaya Integrated Management appears. Logon Figure 15: Avaya Integrated Management main menu Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Enabling the modem Select . The Maintenance Web Pages Notice Page appears, Launch Maintenance Web Interface with the menu in the left panel: Figure 16: Maintenance Web Pages Notice screen Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Dial in to the modem from the remote PC. When prompted, provide the access login and password in the Terminal Window. Close the Terminal Window to complete the connection. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
To connect an IP telephone: Wire a telephone port to a LAN port on the G350. If the IP telephone will be powered through the G350, make sure you use a 10/100 Ethernet port on an MM314 Media Module installed in slot V6 of the G350.
Media Gateway. This port is labeled 10/3. If the telephone is not an Avaya IP telephone, you can connect it to any port on the network switch. Note the slot and port number on the Avaya G350 Media Gateway to which you connect the telephone.
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Plug the DCP telephone into an RJ-11 port on the punch down block, or into a telephone jack or station wire connected to the RJ-11 port. Figure 20: The MM312 media module Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
If the network jack is not yet wired to the Avaya G350 Media Gateway, you must connect it. The Avaya G350 Media Gateway front panel contains two analog line ports. These ports are marked LINE above each port, and 2 and 3 beneath each port, respectively.
If you do not have either of these modules, and you do not have a free analog line port on the front panel of the Avaya G350 Media Gateway, you must install at least one of these modules in order to add an analog telephone or fax machine.
Make sure you can make both an internal (within the local network) and an external (outside of the local network) call. Make a call to the telephone from both within the network and outside of the network. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Ordering the trunk When you order the trunk: • Make sure to install the trunk near the physical location of the Avaya G350 Media Gateway. • Make sure that the telephone service provider installs the trunk and verifies that the trunk is working properly before you contact the technician that is performing or supervising the configuration.
If you do not have either of these modules, and the analog trunk port on the front panel of the Avaya G350 Media Gateway is already in use, you must install at least one of these modules in order to add an analog trunk.
Adding a media module on page 51. Connecting an E1/T1 trunk To connect an E1/T1 trunk, plug the trunk line into the E1/T1 port in the Avaya MM710 media module. Make sure the SIG LED lights. Figure 27: The MM710 media module If you do not have an Avaya MM710 media module, you must install it.
Avaya G350 Media Gateway to which the trunk connects • telephone number of the trunk In addition, you may need to connect a modem or a laptop computer to the Avaya G350 Media Gateway. Preparing for configuration on page 17.
If you need to order the WAN line, make sure that the service provider installs the line near the physical location of the G350 and verifies that the line is working properly before you contact the technician that is performing or supervising the configuration.
Connecting an E1/T1 WAN link You must connect the E1 or T1 WAN line to the Avaya MM340 media module. To connect the WAN line, plug the WAN line into the E1/T1 port on the MM340 media module. This port is marked E1/T1. Use an unshielded twisted pair cable, straight or crossover, depending on the WAN equipment.
Before the software configuration for the new WAN line takes place, note the slot and port number on the Avaya G350 Media Gateway to which the WAN line connects. In addition, you may need to connect a modem or a laptop computer to the Avaya G350 Media Gateway. See Preparing for configuration page 17.
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Adding a WAN link Testing Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Avaya Partner Contact Closure Adjunct box to the CC port on the G350 chassis. The adjunct box provides two contact closures that can be operated in either a “normally closed” or “normally open” state. The contact closures can control auxiliary devices such as devices that automatically lock or unlock doors or voice recording units.
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Adding an Avaya Partner Contact Closure Adjunct Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Allocating slots on page 52. WARNING: The Avaya G350 Media Gateway must not be operated with any slots open. Failure to cover empty slots with the supplied blank plates can cause overheating due to inadequate air distribution. CAUTION: Wear an anti-static wrist ground strap whenever handling components of an Avaya G350 Media Gateway.
Adding a media module General instructions and precautions Allocating slots You insert media modules into the slots marked V1, V2, ..., V5, and V6 on the G350 front panel, shown Figure 30 below. Figure 30: The G350 front panel ports and slots...
78. Voice modules You can hot-swap voice modules. This means you can add a voice module to the Avaya G350 Media Gateway while the system is running, without any disruption to your network. Configuration of the G350 is not necessary when you add a voice module. Configuration is only necessary when you add telephones, fax machines, and trunks to the new module.
You can hot-insert data modules. This means you can add a data module to the Avaya G350 Media Gateway while the system is running, but the G350 resets when you add the module. However, hot insertion is not recommended in most cases. Because hot insertion resets the G350, any translation and other data that is in the running configuration but has not been saved to the startup configuration will be lost.
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To insert a media module: Remove the blank plate from the empty slot. Position the media module squarely before the selected slot on the front of the G350 chassis and engage both sides of the module in the interior guides.
Out-of-building installations of telephones or other standard (tip/ring) devices or terminals that connect to the G350 media modules require over-voltage and sneak current protection at both building entry points. Sneak current protectors must have a maximum of 350 mA and a minimum voltage rating of 600V.
Connecting the data device This section explains how to connect a data device to the G350. There are some differences in how to connect a data device, depending on the type of data device you are connecting. This section provides instructions for connecting various types of data devices, as follows: •...
There are several possible ways to connect a computer to the G350. You can connect a new computer directly to the G350, to a switch connected to the G350, or to the data port of an IP telephone connected to a PoE port on the G350. The connection is determined by your network topology. Follow instructions from your project manager, who determines where you should connect the computer.
There are several possible ways to connect a server to the Avaya G350 Media Gateway. You can connect a server directly to the Avaya G350 Media Gateway or to a switch connected to the Avaya G350 Media Gateway. The connection is determined by your network topology. Follow instructions from the project manager, who determines where you should connect the server.
• the slot and port number on the Avaya G350 Media Gateway to which the data device connects. If the data device is connected to an IP telephone, be ready to provide the extension of the telephone to which the data device connects, and the slot and port number on the G350 to which the telephone connects.
This depends on the exact method by which the technician performs the upgrade. For a software upgrade on an Avaya G350 Media Gateway with an S8300 Media Server, use a USB modem. It is recommended to use a Multitech MultiModem USB, MT5634ZBA-USB-V92. To prepare for the upgrade, perform the following steps: Connect the modem to a working telephone line.
You can upgrade the S8300 software using the Avaya IW or the Upgrade Tool. The process for upgrading S8300 software on an S8300 that resides on a G350 is similar to the process of upgrading S8300 software on an S8300 that resides on an Avaya G700 Media Gateway. For details, refer to Upgrading an Existing G700 with an S8300A to R2.1 or Upgrading an Existing G700 with an S8300B to R.2.1.x, in Installation...
This section assumes that you are using the Avaya Gateway Installation Wizard (GIW) to upgrade firmware for a local G350. If the G350 Media Gateway has an S8300 Media Server, you can use the Avaya IW (for a local installation) or the Upgrade Tool (for a remote installation) instead.
LAN or on an S8300 Media Server in the customer’s network. Later, you will log onto the G350 and use its TFTP capability to download the new firmware. If you can use an S8300 Media Server to stage the firmware, see...
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Upgrading the G350 firmware Local upgrade of a G350 without an S8300 Media Server At the Avaya support site, select the following sequence of menu options: > Software & Firmware Downloads > Telephones and End User Devices >4600 Series IP Telephones >...
Local upgrade of a G350 without an S8300 Media Server Download G350 firmware files to a local TFTP server Download the individual firmware files to a TFTP server on the local network with the G350. The GIW reads the new firmware files from the TFTP server. NOTE: If you are performing the upgrade using the G350’s Command Line Interface (CLI) or the...
Instead of using a separately configured TFTP server on the LAN, you can use the TFTP server capability of an S8300 Media Server to stage the firmware for upgrading the G350. To do this, you must copy the individual firmware files to the /var/home/ftp/pub directory on the S8300 Media Server using the Download Files Web page on the S8300 Media Server.
The following checklist shows the tasks you must perform with the GIW during a firmware upgrade of a G350. You can skip the screens for tasks not listed below and move to the next screen of the GIW. View gateway type and gateway firmware version.
G350 firmware. To upgrade an LSP and G350 from a remote location, copy the .tar file to the /var/home/ftp/pub directory of the S8300 Media Server using a laptop connected directly to the S8300 Media Server. This means that, while the upgrade can be configured and run remotely, someone must still load the .tar file locally with a...
You may need to download firmware from the Avaya Support Web site, rather than upgrading the firmware from a .tar file. To do this: Create a TFTP or FTP server, if necessary, on the LAN connected to the G350. For details, see up a TFTP server on page 64.
MM722 BRI Trunk Media Module TFTP server values Enter the TFTP server information in the following table: Table 8: Global Settings for TFTP Server TFTP Server IP TFTP Server Address Directory Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Upgrading the G350 firmware Software and firmware upgrade files for upgrade Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Reset and recover from the alternate bank The first section in this chapter describes the front panel of the Avaya G350 Media Gateway chassis, without any media modules. The subsequent sections describe the front panels of the modules that you can insert in the Avaya G350 Media Gateway.
Figure 33: G350 chassis Fixed ports and buttons on the chassis front panel The following tables describe the functions of the fixed ports and buttons on the G350 front panel. Table 9: Fixed ports on the G350 front panel Port...
High-density media module slot (V6) V6 is a slot for a high-density media module. If your G350 includes an MM312 or MM314 media module, this module goes in slot V6. Media module slots (V1 through V5) V1 through V5 are slots for standard media modules.
The contact closure port (CCA) is wired as an RJ-14 port, but uses an RJ-45 network jack. This port is used to support the G350’s Contact Closure feature. The Contact Closure feature is a controllable relay providing dry contacts for various applications. To implement the Contact Closure feature, connect an Avaya Partner System Contact Closure Adjunct box to the CCA port.
Release the reset button. Release the ASB button. For example, if the G350 is configured to load firmware from Bank B, use the steps listed above to reset the G350 to load the firmware from Bank A instead. Upgrade and Service Guide for the Avaya G350 Media Gateway...
In addition, the front panel of the S8300 has a LED labeled OK TO REMOVE, which is connected to a button labeled SHUT DOWN. This LED indicates that the S8300 has been shut down, and can be removed from the G350 chassis. Do not attempt to remove the S8300 without instructions from a specially trained technician.
The MM314 media module is a LAN media module that provides: • 24 10/100 Base-T Ethernet access ports with inline Power over Ethernet (PoE) • One Gigabit Ethernet 1000 uplink/access port Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
If the port LED is lit, the line is operating in Full Duplex mode. If the port LED is off, the line is operating in Half Duplex mode. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Green A port is being initialized or a loopback is present Activity Yellow At least one PPP/Frame Relay session is active Signal Green The physical connection is up Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Green A port is being initialized or a loopback is present Activity Yellow At least one PPP/Frame Relay session is active Connection Green The physical connection is up Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Signal Green The physical connection is up Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Front panel description The front panel of the Avaya MM722 media module Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
Several telephones stop working If some telephones in the network stop working, but others continue to work, the problem is probably with a trunk or one of the modules in the Avaya G350 Media Gateway. Take the following steps to identify the problem: Determine whether all the telephones that are affected connect to the same switch or port.
Troubleshooting No power on the G350 No power on the G350 If there is no power at all on the Avaya G350 Media Gateway, take the following steps to identify the problem: Check the AC power source with a voltmeter.
G350 E1/T1 WAN link applications Ethernet WAN link features fax machine front panel IP telephone no power ISDN BRI trunk physical description modem network data port server switch Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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MM720 media module connecting MM722 media module enabling Modem Server connecting connecting to G350 Media Gateway enabling testing Module types Slots data allocating voice high density media module Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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WAN line stops working Trunk adding connecting ordering preparing for configuration stops working testing Types of modules Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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Index Upgrade and Service Guide for the Avaya G350 Media Gateway June 2004...
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