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ii
Preface
|
Notices
®
BioTek
Instruments, Inc.
Highland Park, P.O. Box 998
Winooski, Vermont 05404-0998 USA
All Rights Reserved
© 2012, BioTek
reproduced, transcribed, or transmitted in any form, or by any means electronic or
mechanical, including photocopying and recording, for any purpose other than the
purchaser's use without written permission of BioTek Instruments, Inc.
Trademarks
BioTek
is a registered trademark, and Synergy™ HT, Gen5™, BioCell™, 4-Zone™
®
and BioStack™ are trademarks of BioTek Instruments, Inc.
Microsoft
, Windows
®
Microsoft Corporation in the United States and/or other countries.
All other trademarks are the property of their respective holders.
Restrictions and Liabilities
Information in this document is subject to change and does not represent a
commitment by BioTek Instruments, Inc. Changes made to the information in this
document will be incorporated in new editions of the publication. No responsibility is
assumed by BioTek for the use or reliability of software or equipment that is not
supplied by BioTek or its affiliated dealers.
Instruments, Incorporated. No part of this publication may be
®
, and Excel
are either registered trademarks or trademarks of
®
®
BioTek Instruments, Inc.
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- Error Codes
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Table of Contents
Troubleshooting
Need help?
Do you have a question about the Synergy HT and is the answer not in the manual?
Questions and answers
I Connected ELx800 with Gen5 3.12 .When i check the connection it is succeeded because i was make plate in and plate out successfully and message appear that connected successfully .But when i need to run plate or tests the message appear (Reader Failed to acknowledge request) or when i need to make validation it will be fail . I don't know how can I resolve this issue. I sent the errors photo here Thank you
To troubleshoot the "Reader Failed to acknowledge request" error on the Biotek Synergy HT when connected to ELx800 with Gen5 3.12, follow these steps:
1. Ensure the reader is connected to the power supply and turned on.
2. Verify the communication cable is firmly attached to both the reader and the computer.
3. Confirm the correct Reader Type is selected in Gen5.
4. Try using a different COM port.
5. If using a USB cable, ensure the driver software is installed.
If the issue persists, contact BioTek’s Technical Assistance Center.
This answer is automatically generated