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Use a 1/8" hex key to remove the top optical probe's holding screw.
7.
8.
Gently pull the optical probe up and out of its socket to expose it for
cleaning. Soak the probe in alcohol for one minute
lens-cleaning tissue and set aside.
Synergy HT Operator's Manual
Clean with
alcohol and
lens tissue
Clean the Internal Components |
maximum
117
. Wipe with
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Troubleshooting
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Do you have a question about the Synergy HT and is the answer not in the manual?
Questions and answers
I Connected ELx800 with Gen5 3.12 .When i check the connection it is succeeded because i was make plate in and plate out successfully and message appear that connected successfully .But when i need to run plate or tests the message appear (Reader Failed to acknowledge request) or when i need to make validation it will be fail . I don't know how can I resolve this issue. I sent the errors photo here Thank you
To troubleshoot the "Reader Failed to acknowledge request" error on the Biotek Synergy HT when connected to ELx800 with Gen5 3.12, follow these steps:
1. Ensure the reader is connected to the power supply and turned on.
2. Verify the communication cable is firmly attached to both the reader and the computer.
3. Confirm the correct Reader Type is selected in Gen5.
4. Try using a different COM port.
5. If using a USB cable, ensure the driver software is installed.
If the issue persists, contact BioTek’s Technical Assistance Center.
This answer is automatically generated