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Troubleshooting

If the machine does not operate correctly, check for the following points/issues before requesting service.
If the suggested remedy does not correct the problem, contact your authorized Brother dealer.
Symptom
The machine is not turned on.
The embroidery
The machine has not been unlocked.
machine does not
operate.
The start/stop button was not pressed.
The embroidery frame
The embroidery frame holder attached
cannot be attached to
to the machine is not appropriate for
the machine.
the selected embroidery frame.
Depending on the position where the
The embroidery frame
machine's carriage has stopped, it may
cannot be removed or
be difficult to remove or attach the
attached.
embroidery frame.
Embroidering is
interrupted while
Embroidering is interrupted by the
embroidering a large
presser feet not in use catching on the
project using the flat,
fabric outside of the design area.
quilt or jumbo frame.
The needle is not installed correctly.
The needle set screw is loose.
The needle is bent or blunt.
The area around the hole in the needle
plate is damaged.
The needle breaks.
The needle hits/touches the needle
plate.
Probable Cause
1 Scratches/Burrs
1 Needle
2 Hole in needle plate
3 Needle hits hole
Remedy
Turn on the embroidery machine.
Touch the unlock key.
With the machine unlocked, press the
start/stop button.
Select the appropriate embroidery
frame holder for the embroidery frame.
Touch the "Needle bar/Frame move
key" to position the carriage, so the
embroidery frame can easily be
removed or attached.
Stitch the design as close to the center
of the embroidery frame using needle
bars 3 through 7, keeping the head of
the machine as centered as possible.
Correctly install the needle.
Use the Allen screw driver to securely
tighten the needle set screw.
Replace the needle with a new one.
Replace the needle plate.
Consult your nearest authorized
Brother dealer.
Replace or consult your nearest
authorized Brother dealer.
APPENDIX
Reference Page
p.38
p.64
p.64
p.88
p.88
p.110, 132
p.86
p.86
p.33, 86
7
p.86
291

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Troubleshooting

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