Table of Contents
Advertisement
TROUBLESHOOTING
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother support website offers the latest FAQs
and troubleshooting tips. Visit us at https://s.brother/cpcab/ .
If the problem persists, contact your authorized Brother dealer or the nearest Brother authorized service center.
If the reference page is "*" or the suggested remedy does not correct the problem, contact your authorized Brother dealer.
Symptom
Probable Cause/Remedy
The machine does not operate.
The machine is not turned on.
The machine has not been unlocked.
The "Start/Stop" button was not pressed.
The embroidery frame cannot be attached to the
machine.
The Embroidery Frame Holder attached to the
machine is not appropriate for the selected
embroidery frame.
The embroidery frame cannot be removed or
attached.
Depending on the position where the machine's
carriage has stopped, it may be difficult to
remove or attach the embroidery frame.
• Touch
to position the carriage, so the
embroidery frame can easily be removed or
attached.
The needle breaks.
The needle is not installed correctly.
The needle set screw is loose.
The needle is bent or blunt.
The area around the hole in the needle plate is
damaged.
1 Scratches/Burrs
• Replace the needle plate.
Page
The needle hits/touches the needle plate.
16
32
32
1 Needle
26
2 Hole in needle plate
3 Needle hits hole
• Replace the needle.
The presser foot is set too high and not correctly
positioned.
The needle hits/touches the presser foot.
—
The area around the presser foot hole is
damaged.
34
34
1 Scratches/Burrs
34
• Replace the presser foot.
*
Sliding surface on hook race is not smooth. There
are scratches or burrs on it.
1 Hook race area
The bobbin or bobbin case is not correctly
installed.
The hook is not correctly installed.
Symptom
Probable Cause/Remedy
Page
34
*
*
*
*
17, 20
*
41
Advertisement
Table of Contents
