Table of Contents
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16 Problem Solving
Unable to copy
with the specified
size.
Paper is often
jammed or
wrinkled.
16
448
Symptom
Is the document glass or the
document cover dirty?
Is the document a
transparent type such as a
transparency film?
Is the document in the
correct position?
Is the document loaded
correctly?
Are the document guides on
the document feeder in the
correct positions?
Is the document folded?
Is the document non-
standard?
Is paper loaded correctly in
the tray?
Is the paper tray inserted
correctly?
Is the paper damp?
Is the paper curled?
Are the paper and paper
tray settings correct?
Are there any torn pieces of
paper remaining or is there
a foreign object in the
machine?
Is non-standard paper
loaded in the tray?
Is paper exceeding the
maximum fill line in the tray?
Are the paper guides set
correctly?
Cause
Clean the document glass and the
document cover.
Refer to "Cleaning the Document Cover and
Document Glass" (P.439).
Place the document on the document
glass, and place a white sheet over the
document.
Load the document correctly.
Refer to "Step 1 Loading Documents" (P.48).
Adjust the document guide positions.
Refer to "Step 1 Loading Documents" (P.48).
Unfold and correctly place the document.
Refer to "Step 1 Loading Documents" (P.48).
Specify the document size.
Refer to "Original Size (Specifying the Scan
Size for the Document)" (P.66).
Load the paper correctly.
Refer to "Loading Paper" (P.238).
Firmly push in the paper tray as far as
possible to insert it correctly.
Refer to "Loading Paper" (P.238).
Replace the paper with new one.
Refer to "Loading Paper" (P.238).
Turn over the paper in the tray, or replace
the paper with new one.
Refer to "Loading Paper" (P.238).
Correctly load the paper into the paper
tray.
Refer to "Paper Tray Settings" (P.271).
Open the door of the machine or slide out
the paper tray to remove the torn pieces or
the foreign object.
Refer to "Paper Jams" (P.501), or "Loading
Paper" (P.238).
Replace with paper that meets machine
specifications.
Refer to "Paper Types" (P.236), and "Loading
Paper" (P.238).
Load paper in the paper tray so that it does
not exceed the maximum fill line.
Refer to "Loading Paper" (P.238).
Load the paper correctly, and align the
paper guides with the paper gently.
Refer to "Loading Paper" (P.238), and
"Changing the Paper Size for the Trays"
(P.242).
Remedy
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