Trouble Shooting - Planet Networking & Communication WSGW-24020 User Manual

This chapter contains information to help you solve problems. If the Switch is not functioning properly, make sure the Ethernet
Switch was set up according to instructions in this manual.
The Link LED is not lit
Solution:
Check the cable connection and remove duplex mode of the Switch.
Some stations cannot talk to other stations located on the other port
Solution:
Please check the VLAN, port trunking function that may introduce this kind of problem.
Performance is bad
Solution:
Check the full duplex status of the Ethernet Switch. If the Ethernet Switch is set to full duplex and the partner is set to half
duplex, then the performance will be poor.
100Base-TX port link LED is lit, but the traffic is irregular
Solution:
Check that the attached device is not set to dedicate full duplex. Some devices use a physical or software switch to change
duplex modes. Auto-negotiation may not recognize this type of full-duplex setting.
Why the Switch doesn't connect to the network
Solution:
Check the LNK/ACT LED on the switch .Try another port on the Switch. Make sure the cable is installed properly Make sure
the cable is the right type Turn off the power. After a while, turn on power again.
How to deal forgotten password situation of Switch?
Solution:
1. Please contact Planet switch support team and the mail address is support_switch@planet.com.tw
User's Manual of WGSW-24020/WGSW-48040

TROUBLE SHOOTING

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