Returning A Hardware Component To Juniper Networks, Inc - Juniper Networks Hardware Manual

M120 Multiservice Edge Router Hardware Guide
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Returning a Hardware Component to Juniper Networks, Inc.

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Type of activity being performed on the router when the problem occurred
Configuration data using one or more of the show commands
Displaying M120 Router Components and Serial Numbers on page 257
Returning a Hardware Component to Juniper Networks, Inc. on page 264
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the router or component for shipment.
5.
Packing the M120 Router for Shipment on page 265
Displaying M120 Router Components and Serial Numbers on page 257
Contacting Customer Support on page 263
.
http://www.juniper.net/support/
Copyright © 2010, Juniper Networks, Inc.