Services Menu - Nortel 1110 Fundamentals

Table 51
IP Phone 1150E keys and functions for default Agent key configuration
Key
Activity key
Feature key
Not Ready
Make Set Busy
Supervisor
Emergency
Supervisor key configuration
Table 52 "IP Phone 1150E keys and functions for Supervisor key
configuration" (page 395)
functions for Supervisor key configuration. You can configure these keys
for different functions.
Table 52
IP Phone 1150E keys and functions for Supervisor key configuration
Key
Display Agents
Interflow
Answer Emergency
Answer Agent
Call Agent
Observe Agent

Services menu

Table 53 "Services menu" (page 396)
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Function
Press the Activity key and enter the appropriate activity code to
record the activity the agent is performing. This key is reserved for
future implementation.
The Feature key supports the assignment of any telephony feature.
This key is reserved for future implementation.
Press the Not Ready key to exit the Automatic Call Distribution (ACD)
queue without logging out.
Press the Make Set Busy key to log out of the ACD queue and agent
position.
Press the Supervisor key to open a direct line between the agent IP
Phone and the supervisor IP Phone.
Press the Emergency key to place an emergency call to the
Supervisor.
shows IP Phone 1150E components and
Function
Press the Dsply Agents key to obtain a summary of the current status
of all agent positions.
Press the Interflow key to forward calls to a predefined target queue
when the call backlog, or the waiting time in the queue exceeds a
set threshold.
Press the Ans Emerg key to join the agent in an emergency situation
call.
The Ans Agent key corresponds to the agent Supervisor key.
Press the Ans Agent key to open the direct line between the
Supervisor and the agent.
Press the Call Agent key to connect to an agent position.
Press the Obv Agent key to monitor activity on the agent phone.
Nortel Communication Server 1000
IP Phones Fundamentals
NN43001-368 02.01 Standard
Release 5.0 7 December 2007
Components and functions 395
shows the Services menu.