Nortel 1140E User Manual
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Nortel 1140E User Manual

Nortel communication server 1000
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Nortel Communication Server 1000
IP Phone 1140E
User Guide

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Summary of Contents for Nortel 1140E

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1140E User Guide...

  • Page 3: Revision History

    Revision history June 2009 Standard 03.02. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. May 2009 Standard 03.01. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. January 2009 Standard 02.05. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0.
  • Page 4 Revision history June 2006 Standard 4.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software. Added support for new security features. February 2006 Standard 3.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software. January 2006 Standard 2.00.

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 1140E ....11 Basic features ........11 Telephone controls .
  • Page 6 Contents Enabling or disabling Call Timer ....48 Enabling OnHook Default Path ....49 Changing feature key labels .
  • Page 7 Contents Using Predial ........87 Using AutoDial .
  • Page 8 Contents Talking with more than one person ....114 Using the Call Join feature ......114 Setting up a conference call .
  • Page 9 Troubleshooting Virtual Office ....148 Using Media Gateway 1000B ......150 Using Test Local Mode .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 1140E

    About the Nortel IP Phone 1140E Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 12 About the Nortel IP Phone 1140E Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume •...
  • Page 13 IP Phone 1100 Series (Expansion Module) For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101). Figure 2 shows the IP Phone 1140E. Figure 2: IP Phone 1140E About the Nortel IP Phone 1140E...

  • Page 14: Telephone Controls

    About the Nortel IP Phone 1140E Telephone controls This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 15 In some dialog boxes that appear on your phone, you can also use the press the the current selection, or the select the one above. About the Nortel IP Phone 1140E Volume control buttons to adjust Mute key to listen to the receiving...
  • Page 16 About the Nortel IP Phone 1140E (Hold) (Expand) (Headset) (Headset) (Headset) (Goodbye) Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections. In most menus, you can use the instead of the Select soft key.
  • Page 17 When a message is waiting, the red Alerter/Message Waiting indicator Also, when the ringer sounds, this indicator flashes. When your IP Phone 1140E firmware is being updated, the blue Lamp To find out if additional features are supported for this lamp, contact your administrator.
  • Page 18 About the Nortel IP Phone 1140E (Directory) (Services) Press the Directory key to access directory services. Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language —...
  • Page 19 About the Nortel IP Phone 1140E Password Admin: — Station Control Password Password Admin menu is not available on all IP Phone 1140E phones. Consult your system administrator. Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 20: Telephone Display

    About the Nortel IP Phone 1140E Telephone display Your IP Phone 1140E has three display areas: • The upper display area provides labels for the six self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items...

  • Page 21: Security Features

    Security features The following security features are available on your IP Phone 1140E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1140E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption.
  • Page 22 8. Press the Select soft key to accept the new password. If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator. 1. Press the Directory keys to scroll and...
  • Page 23 Enter 4. Press the 5. Press the 6. Choose one of the following soft keys: Done 7. Press the About the Nortel IP Phone 1140E Up/Down navigation keys to scroll and highlight Change Protection Mode. (if Password Protection is enabled).

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP phone dialpad” on page 24 • “Entering text using the USB keyboard” on page 25 •...

  • Page 25: Entering Text Using The Usb Keyboard

    Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.
  • Page 26 Entering and editing text To edit an entry in your Personal Directory, press the select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right 3. Select the appropriate editing soft key for the operation you want to perform.

  • Page 27: Connecting The Components

    Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.

  • Page 28: Before You Begin

    Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position. To avoid damaging your phone, press the wall- mount lever, located just under the Handsfree key as indicated in Figure 5 on page 29, to release the base...
  • Page 29 Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.
  • Page 30 Use your IP Phone 1140E with the approved Nortel AC Adapter (model #N0089601). Note 1: Your IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered...
  • Page 31 6. If you are connecting your PC through the phone, you will require a second CAT5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (.
  • Page 32 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 33 mounting screws, and then tighten the top screws. See Figure 7 on page 32. Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B).

  • Page 34: Configuring Telephone Options

    Station Control Password (SCPW). • Virtual Office Login menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 141).

  • Page 35: Using The Telephone Options Menu

    Using the Telephone Options menu Use the Telephone Options • “Adjusting the volume” on page 36 • “Adjusting the display screen contrast” on page 37 • “Selecting a language” on page 38 • “Selecting date and time format” on page 39 •...

  • Page 36: Adjusting The Volume

    Configuring Telephone Options Select Cancel Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment… To adjust the volume: 3. Press the Enter key. 4. Press the Up/Down to scroll and highlight an option (for example, Language…). 5.

  • Page 37: Adjusting The Display Screen Contrast

    Down Select Cancel Adjusting the display screen contrast To adjust the LCD screen contrast, press the Telephone Options, and select You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. Note: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast configuration for...

  • Page 38: Selecting A Language

    Configuring Telephone Options To adjust the display screen contrast: Down Select Cancel Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Language… This language setting controls the language used by features on your phone only.

  • Page 39: Selecting Date And Time Format

    To select a language: Select Cancel Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone To select a date and time format: Configuring Telephone Options 1.

  • Page 40: Accessing Display Diagnostics

    Configuring Telephone Options Select Cancel Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the select Telephone Options, and select To use Display diagnostics: Cancel Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad.

  • Page 41: Viewing Ip Phone Information

    To choose a local dialpad tone: Select Cancel Viewing IP Phone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the Options, and select Configuring Telephone Options 1.

  • Page 42: Diagnostics

    Configuring Telephone Options To view IP Phone information: Cancel Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) •...

  • Page 43: Configuring Call Log Options

    Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 44 • “Configuring Preferred Name Match” on page 45 • “Configuring Area Code Setup”...
  • Page 44 Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Options, and select...
  • Page 45 Configuring Preferred Name Match You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Telephone Options, and select...
  • Page 46 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Options, and select Call Log To configure default area codes (maximum of three): Select Cancel Services key, select Option. 1.

  • Page 47: Choosing A Ring Type

    To edit area code display: Select Cancel Choosing a ring type The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the Services Ring type… Configuring Telephone Options 1. Press the Up/Down scroll and highlight Area Code 2.

  • Page 48: Enabling Or Disabling Call Timer

    Configuring Telephone Options To select a ring type: Play Select Stop Cancel Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. To enable or disable Call Timer: 1.

  • Page 49: Enabling Onhook Default Path

    Select Cancel Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on- hook.To enable OnHook Default Path, press the Telephone Options, and select To enable OnHook Default Path:...
  • Page 50 Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: 2493 Select Cancel To restore the default labels: To restore feature key labels, press the Options, and select Change feature key 1.

  • Page 51: Configuring The Name Display Format

    Configuring the name display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the...

  • Page 52: Configuring Live Dialpad

    Configuring Telephone Options Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Options, and select Live Dialpad.

  • Page 53: Configuring Caller Id Display Order

    Select Cancel Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services display order. 2. Press the Up/Down following: —...
  • Page 54 Configuring Telephone Options 1. Press the Services Normal mode indication. 2. Press the Up/Down following: — — 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. key, select Telephone Options, and select navigation keys to scroll and select one of the...

  • Page 55: Configuring Local Menu Options

    When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your IP Phone 1140E has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus: •...
  • Page 56 Configuring Local Menu options Table 4: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop soft key Close the menu The key functions in dialog boxes are described in Table 5. Table 5: Navigation key functions in dialog boxes Function Down...

  • Page 57: Using The 1. Preferences Submenu

    Table 6: Navigation key functions in Edit mode (Part 2 of 2) Function Enter Select the highlighted item in the Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

  • Page 58: Changing 2. Language

    Configuring Local Menu options To adjust Contrast or Sleep settings: Exit Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language tool to select the language used on your phone. 1. Press the Up/Down and highlight one of the following: —...

  • Page 59: Configuring 3. Headsets

    Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the and select Language… To select the language used in the local menus, press the twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and press the 2 key on the dialpad to select...
  • Page 60 Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1140E. 3. Press the Cancel soft key to exit to the main display. Changes are saved automatically.
  • Page 61 Select Cancel Exit Enabling USB Headset The wireless USB headset support included in UNIStim firmware release 3.1 for IP Phones is the Jabra GN9330E USB4 and the Plantronics CS50- USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology.
  • Page 62 Configuring Local Menu options 1. Select the Headset 1120E, IP Phone 1140E, and IP Phone 1150E. See the following Figure. Making a change in the but only temporarily depending on what further action is taken. 2. Press the Apply button to make the changes permanent.
  • Page 63 4. Select the appropiate headset type in the field from a list of Wired, USB, or Bluetooth as depicted in the following figure. 5. Select the Enable HID Commands HID for supported headsets. 6. Select the Headset type from the following list of headsets. •...
  • Page 64 USB Audio support does not include stereo audio. • Changes have occurred regarding the provisioning of Bluetooth on the IP phone 1140E and 1150E. setup page no longer provides the option to select Bluetooth check box to control the backlight on the...
  • Page 65 Headset menu. • Users of USB Audio on an IP Phone 1120E or IP Phone 1140E when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error.

  • Page 66: Configuring 4. Bluetooth

    Mute key Volume key Backlight Configuring 4. Bluetooth Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the Headset key to open the Bluetooth Setup dialog box. You must be...
  • Page 67 familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box; see the Navigation keys description on page 15. The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your phone.
  • Page 68 Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
  • Page 69 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right twice, and highlight the button, displayed next to the Search Devices item. c. Press the Enter The message "Searching…." appears. It can take up to two minutes for the search to complete.
  • Page 70 Configuring Local Menu options Stop 5. When the name of your headset appears in the Found: box, press the key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: •...
  • Page 71 Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the (next to the Pair Device item) and press Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter...
  • Page 72 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
  • Page 73 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step 10. • If more than one device is paired, and the one you wish to use is not shown in Paired: box, navigate to the one you want, as follows:...
  • Page 74 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies: Press the headset "telephone"...
  • Page 75 Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its charging- only base. The desktop IP Phone base should be powered off if it is not in use.
  • Page 76 Configuring Local Menu options To unpair a wireless headset: (Headset) 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default.
  • Page 77 Your Bluetooth wireless technology headset is no longer paired with your phone, and the wired headset can be used. To use the wireless headset again, you must perform the pairing and activation procedure. Configuring Local Menu options 3. Choose one of the following: •...

  • Page 78: Using The 2. Local Diagnostics Submenu

    Configuring Local Menu options Using the 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics following choices: • “Using 1. IP Set&DHCP Information” on page 78 • “Using 2. Network Diagnostic Tools” on page 78 • “Using 3. Ethernet Statistics” on page 78 •...

  • Page 79: Using 5. Usb Devices

    Using 5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.

  • Page 80: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1140E using any of the following: • “Using Off-hook dialing” on page 80 • “Using On-hook dialing” on page 81 •...

  • Page 81: Using On-Hook Dialing

    (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 2493 (Goodbye) 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye 1.

  • Page 82: Using Handsfree Dialing

    Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. To discontinue a handsfree call: (Goodbye) To mute a handsfree call: (Mute)
  • Page 83 To switch from handsfree to handset mode: To switch from handset mode to handsfree mode: To use a headset: To release a call: (Goodbye) Lift the handset. 1. Press the Handsfree 2. Replace the handset. 1. Connect the headset to the headset jack or the handset jack.

  • Page 84: Using The Directory Applications

    Making a call To switch from handsfree to headset: Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E. • “Making a call using the Corporate Directory” on page 84 •...

  • Page 85: Making A Call Using The Personal Directory

    Search Dial Cancel To scroll to a specific number: Dial Cancel Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select...

  • Page 86: Making A Call Using The Callers List

    Making a call To make a call using the Personal Directory: Dial Cancel Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry.

  • Page 87: Making A Call Using The Redial List

    Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...

  • Page 88: Using Autodial

    Making a call To edit a Predial number: Clear Delete 2498 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: Autodial 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak.
  • Page 89 Autodial To display an AutoDial number: Display Autodial To use AutoDial: Autodial 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected 3. Press the AutoDial store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears.

  • Page 90: Using Ring Again

    Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: RngAgn To call a Ring Again party when you receive notification:...

  • Page 91: Using Last Number Redial

    To deactivate Ring Again before notification: RngAgn Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 2498 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.
  • Page 92 Making a call To store a Speed Call number: SpcCtl SpcCtl To make a Speed Call: SpcCtl 1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999).

  • Page 93: Using System Speed Call

    Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: SScUsr SScCtl Using HotLine Use the Hot Line feature to automatically dial a specific number. To use HotLine: Hotline Using intercom calling...
  • Page 94 Making a call To make an intercom call: Intrcm To answer an intercom call while on a line other than your intercom group line: (Hold) (Goodbye) Intrcm 1. Lift the handset. 2. Press the Intercom 3. Dial the one- or two-digit code for the desired intercom group member.

  • Page 95: Answering A Call

    Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator ( beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 96: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 96 • “Transferring a call” on page 97 • “Using Timed Reminder Recall” on page 98 •...

  • Page 97: Transferring A Call

    Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans Trans To return to the original call if the transfer is incomplete: While on an active call 1.

  • Page 98: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans Trans If the transferred call is not answered, your IP Phone rings: 1.

  • Page 99: Using Attendant Recall

    Trans (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl (Goodbye) Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone.
  • Page 100 While on an active call To park a call on the System Park DN or your own DN: Park Park To park a call on a DN other than the System Park DN or your own DN: Park Park To park a call using the SPRE code or FFC: Trans Conf During an active call, press the...
  • Page 101 Trans Conf To retrieve a parked call: Park While on an active call 3. To use an alternate DN from the Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4.

  • Page 102: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Cparty Cparty Displaying incoming calls...

  • Page 103: Tracing A Malicious Call

    Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all IP Phone 1140Es. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: CallTrace To use Call Trace without a Call Trace key: Trans...

  • Page 104: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 104 • “Using Call Pickup” on page 104 • “Using Call Waiting” on page 106 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring;...
  • Page 105 Pickup To answer an incoming call in another call pickup group: GrpPkp To answer a call at a specific extension in any pickup group: Pickup 2. Choose one of the following: — Press the Pickup — Enter the Pickup Ringing Number FFC.

  • Page 106: Using Call Waiting

    Incoming calls Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) CallWait To return to the first IP Phone call:...
  • Page 107 If you do not have a Call Waiting key: (Goodbye) 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 108: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 108 • “Using Internal Call Forward” on page 109 • “Using Remote Call Forward” on page 110 •...

  • Page 109: Using Internal Call Forward

    To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone.

  • Page 110: Using Remote Call Forward

    While away from your desk IntForward To deactivate Internal Call Forward: IntForward To reinstate Call Forward to the same number: IntForward IntForward Using Remote Call Forward Use the Remote Call Forward feature (from any IP Phone other than your own) to forward calls to any IP Phone. To activate Remote Call Forward: 3.
  • Page 111 To deactivate Remote Call Forward: While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control dial tone sounds. 5. Choose one of the following: — Dial your DN. —...

  • Page 112: Securing Your Ip Phone

    While away from your desk Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features”...
  • Page 113 (Goodbye) To unlock your IP Phone: (Goodbye) While away from your desk 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FCC remotely, dial your 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 114: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 114 • “Setting up a conference call” on page 114 •...
  • Page 115 the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: Conf Conf Talking with more than one person 1. While on a call, press the soft key to place the party on hold. You hear a dial tone.

  • Page 116: Using Conferee Selectable Display

    Talking with more than one person If the person you attempt to add to the conference is unavailable: (Goodbye) Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp (Goodbye)

  • Page 117: Using Group Call

    To disconnect a conferee: ConfDsp (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: Talking with more than one person 1.
  • Page 118 Talking with more than one person GrpCl To answer a group call: 2. Press the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 119 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 120: Working Without Interruption

    Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: MakeSetBsy To deactivate Make Set Busy: MakeSetBsy...

  • Page 121: Additional Call Features

    Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 121 • “Using the Buzz signal” on page 122 • “Using Call Page Connect to make an announcement” on page 122 •...

  • Page 122: Using The Buzz Signal

    Additional call features (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Buzz Using Call Page Connect to make an...

  • Page 123: Using Centrex/Exchange Line Switchhook Flash

    (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF (Goodbye) Additional call features 2.

  • Page 124: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before you dial: Charge To charge a call in progress: Trans...
  • Page 125 Charge 2498 To charge a call to an account when you transfer a call: Trans Charge Additional call features 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3. Dial the charge account number. 4.
  • Page 126 Additional call features Trans To charge a call to an account when you add someone to a conference call: Conf Charge 5. Press the Transfer hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key.

  • Page 127: Using Enhanced Override

    Conf Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: EnhOvr Additional call features...

  • Page 128: Using Forced Camp-On Feature

    Additional call features EnhOvr (Goodbye) Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. To use Forced Camp-on: 2. Choose one of the following: —...

  • Page 129: Overriding A Busy Signal

    EnhOvr Answering a call camped-on to your extension: Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: Additional call features 1. Choose one of the following: — Press the Override —...

  • Page 130: Using Privacy Release

    Additional call features EnhOvr (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: PrvRls Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer.
  • Page 131 To use Automatic Preselection (Meet-me page): (Goodbye) To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party.

  • Page 132: Using Voice Call

    Additional call features (Goodbye) To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Phone speaker.
  • Page 133 To make a voice call: VceCall (Goodbye) To respond to a voice call: Additional call features 1. Lift the handset. 2. Press the Voice Call announcement. 3. Press the Goodbye Your IP Phone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 134: Additional Phone Features

    Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 134 • “Using the Callers List” on page 137 • “Using the Redial List” on page 139 • “Using Virtual Office” on page 141 •...
  • Page 135 Next Done Cancel To edit an entry: Edit Done Cancel Additional phone features 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done new entry. —...
  • Page 136 Additional phone features To delete an entry: Delete Confirm Cancel To search for an entry: Dial Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm the entry.

  • Page 137: Using The Callers List

    Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 138 Additional phone features To dial an entry: Dial To delete an entry: Delete Confirm Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2.

  • Page 139: Using The Redial List

    To delete the entire Callers List: Delete Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
  • Page 140 Additional phone features To dial an entry: Dial To delete an entry: Delete To delete the entire Redial List: Delete 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.

  • Page 141: Using Virtual Office

    You can use an IP Phone as a Remote phone to connect to your IP Phone 1140E even if it is a different IP Phone model. Table 8 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1140E.

  • Page 142: Logging In To Virtual Office

    IP Phone 2004 IP SoftPhone 2050 IP Phone 2007 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...

  • Page 143: Using Virtual Office On Your Remote Ip Phone

    Phone model to the next, your Office IP Phone 1140E display is different on each Remote phone. Figure 9 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1140E Office phone. All the features appear as they do on your Office IP Phone 1140E.
  • Page 144 Trans Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 10: Logged in to an IP Phone 1140E using an...

  • Page 145: Using Virtual Office On Your Office Ip Phone

    Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1140E Office phone. In this case, the information display is is arranged in a different fashion, but all the information is visible at one time.
  • Page 146 Additional phone features Figure 12: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.

  • Page 147: Logging Out Of Virtual Office

    To regain operation of a IP Phone being used for Virtual Office: Home Vrtual Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone: (Services) Additional phone features Choose one of the following:...

  • Page 148: Troubleshooting Virtual Office

    Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting Virtual Office (Part 1 of 3) Displayed Probable Cause Message Busy, try again Remote IP Phone is active (not idle).
  • Page 149 Permission Incorrect User ID Denied (4) entered. Attempt to log in to a remote IP Phone 1120E or IP Softphone 2050 from an IP Phone 1140E (some restrictions apply). Permission Incorrect User ID Denied (5) entered. Remote IP Phone does not have VOUA Class of Service.

  • Page 150: Using Media Gateway 1000B

    Additional phone features Table 9: Troubleshooting Virtual Office (Part 3 of 3) Displayed Probable Cause Message Server Network problem. Unreachable (1) Server Network problem. Unreachable (2) Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature.

  • Page 151: Using Test Local Mode

    Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. (Services) Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

  • Page 152: Troubleshooting Mg 1000B

    Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 10 lists error messages and describes actions to correct the causes. Table 10: Troubleshooting MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) Probable Cause...

  • Page 153: Using Hospitality Features

    Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 154 Using Hospitality features To cancel an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: (Goodbye) 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 155: Activating Message Registration

    Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: Using Hospitality features 1. Press the Message Registration 2. Dial the room Directory Number 3.

  • Page 156: Using Maid Identification

    Using Hospitality features To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: 1.

  • Page 157: Displaying Room Status

    Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To display the status of a room: Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection...
  • Page 158 Using Hospitality features Changing the status of a room: 2. Dial the Directory Number room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress...
  • Page 159 2. Dial the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: The second digit indicates the cleaning status of the room: 3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the previous cleaning status, and the third is the new status.

  • Page 160: Accessing External Server Applications

    Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1140E. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information;...

  • Page 161: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Use Table 11 to track the FFCs assigned by your system administrator. Table 11: Flexible Feature Codes Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate...
  • Page 162 Flexible Feature Codes (FFCs)

  • Page 163: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 164 Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.
  • Page 165 Table 12: EMC compliance (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Table 13 lists Safety compliance for various jurisdictions. Table 13: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-03 Safety of Information Technology European...

  • Page 166: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...

  • Page 167: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan...
  • Page 168 Regulatory and safety information...

  • Page 169: Terms You Should Know

    Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 170 Terms you should know Directory Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
  • Page 171 Message/Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
  • Page 172 Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 173: Index

    Index About the IP Phone 2004 11, 169 Answer a call 95 Attendant Recall 99 AutoDial 88 AutoDial Transfer 121 Automatic Answerback 104 Automatic Wake-Up 153 Buzz signal 122 Call Features and Flexible Feature Codes 20 Call Forward 108 Call Join 114 Call Page Connect 122 Call Park 99 Call party information 169...
  • Page 174 Index Enter key 16 Entering and editing text 24 Expand key 16 External server applications 160 Feature display 170 Fixed key 170 Flexible Feature Code (FFC) 170 Flexible Feature Codes (FFCs) Goodbye key 16, 170 Group Call 117 Handsfree dialing 82 Headset key 16 Hold key 16 Hospitality features 153...
  • Page 175 Quit/Stop key 17 Radio Page 130 Record a Calling Party Number Redial List 85, 87 Regulatory and safety information Remote Call Forward 110 Resume Normal Mode 151 Ring Again 90 Ring type 49 Ringback/ring tone 171 Room Status 157 Secure your telephone 112 Security features 21 Self-labeled line/programmable feature keys 14...
  • Page 176 Index...

  • Page 178: User Guide

    Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license. All other trademarks are the property of their respective owners.

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