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Nortel IP Phone 2002 User Manual

Nortel communication server 1000
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Nortel Communication Server 1000
IP Phone 2002
User Guide

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Summary of Contents for Nortel IP Phone 2002

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2002 User Guide...

  • Page 3: Revision History

    Standard 01.03. This document is up-issued to support Communication Server Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2002 User Guide (NN-10300- 050). July 2006 Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.
  • Page 4 Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0. October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software.

  • Page 5: Table Of Contents

    About the Nortel IP Phone 2002 ..... 11 IP Phone 2002 models ......12 Basic features .
  • Page 6 Contents Enabling and disabling Call Timer ....36 Accessing Display Diagnostics ....36 Choosing a Local Dialpad Tone .
  • Page 7 Contents Using Intercom ........64 Answering a call .
  • Page 8 Contents Working without interruption ..... . . 92 Activating Make Set Busy ......92 Additional call features .
  • Page 9 Contents Using Hospitality features ......124 Configuring Automatic Wake-Up ..... 124 Activating Message Registration .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 2002

    About the Nortel IP Phone 2002 About the Nortel IP Phone 2002 The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not configured on all IP Phone 2002 telephones.

  • Page 12: Ip Phone 2002 Models

    About the Nortel IP Phone 2002 IP Phone 2002 models There are two models of the IP Phone 2002, referred to as Phase 1 and Phase 2. The Phase 2 models have some features that are not available on the Phase 1 models. To determine the model of your telephone, turn the telephone over and locate the label containing the product code (NT code).
  • Page 13 About the Nortel IP Phone 2002 — Quit — Directory — Message (Inbox) — Outbox/Shift (reserved for future development) — Services — Expand to PC • four call processing fixed keys: — Hold — Goodbye — Handsfree — Mute •...

  • Page 14: Telephone Display

    (or call timer, if provisioned in the Telephone Options menu), and telephone information. Because the IP Phone 2002 only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters.

  • Page 15: Telephone Controls

    About the Nortel IP Phone 2002 Figure 3: IP Phone 2002 Telephone controls Note: Some IP Phone 2002 phones are equipped with optional key caps. Text in parentheses indicates labels appearing on the key caps. For example, (Services). Use the...
  • Page 16 About the Nortel IP Phone 2002 A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is on hold. A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed.
  • Page 17 — Normal mode indication • Password admin: — Station Control Password Note: The Password Admin menu is not available on all IP Phone 2002 phones. For more information about the functionality of your IP Phone 2002, consult your system administrator.
  • Page 18 About the Nortel IP Phone 2002 • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured). • Test Local Mode and Resume Local (Services) Mode (if Media Gateway 1000B is Continued configured). Note 1: Press the Services key to exit from any menu or menu item.
  • Page 19 About the Nortel IP Phone 2002 Press the More... key to access the next layer of soft keys (self-labeled). When a message is left for the user, the Message Waiting Indicator (MWI) flashes. Also, this indicator flashes to indicate an...

  • Page 20: Call Features And Flexible Feature Codes

    Managing your Station Control Password Using encrypted calling Your IP Phone 2002 supports secure communication using the Secure Real-Time Protocol (SRTP) media encryption feature. If the feature is enabled, a security icon (q) appears on the screen when your call is secured.
  • Page 21 About the Nortel IP Phone 2002 To change your SCPW: 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Password Admin. 3. Press the Select soft key. 4. Use the dialpad to enter your password at the prompt.
  • Page 22 Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1.
  • Page 23 About the Nortel IP Phone 2002 6. Choose one of the following soft keys: — to accept the selection. — to return to the Directory menu. 7. Press the Done soft key.

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the telephone dialpad. • Edit text using the soft keys. Entering text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.
  • Page 25 8. Press the Next soft key to submit your changes. Table 2 describes the soft key editing functions on the IP Phone 2002. Table 2: Editing soft key description Description Cancel Action is cancelled.

  • Page 26: Connecting The Components

    Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 27 Connecting the components Figure 4 shows connections on the IP Phone 2002. Figure 4: IP Phone connections...

  • Page 28: Configuring Options

    Virtual Office Login Test Local Mode (for Branch Office) menus are listed when an IP Phone 2002 Class of Service is configured for Virtual Office and Branch Office. For more information, see “Using Virtual Office” on page 114. Note: The...
  • Page 29 Configuring options • “Selecting date and time format” on page 34 • “Enabling OnHook Default Path” on page 35 • “Enabling and disabling Call Timer” on page 36 • “Accessing Display Diagnostics” on page 36 • “Choosing a Local Dialpad Tone” on page 37 •...

  • Page 30: Adjusting Volume

    Configuring options 5. Press the Select soft key. The display provides information required to adjust your selection. 6. Choose one of the following: — Press the Select soft key to save changes and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.

  • Page 31: Adjusting The Display Screen Contrast

    Options, and select Contrast adjustment from the menu. Note: If you have a Nortel IP Phone Key Expansion Module (KEM) attached to your telephone, adjusting the display screen contrast on the telephone also adjusts the display screen contrast configuration for the IP Phone KEM.

  • Page 32: Selecting A Language

    Configuring options 2. Choose one of the following: — Press the Select soft key to save the contrast level and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Selecting a Language The display is available in multiple languages. To choose a language, press the Services key, select...

  • Page 33: Configuring Caller Id Display Order

    Configuring options Note: Live Dialpad automatically activates the primary DN key. To configure Live Dialpad, press the Services key, select Telephone Options, and select Live Dialpad from the menu. To configure Live Dialpad 1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

  • Page 34: Configuring Normal Mode Indication

    Configuring options 1. Press the Services key, select Telephone Options and select Caller display order. 2. Press the Up/Down navigation keys to scroll and select one of the following: — Number, name (default) — Name, number 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.

  • Page 35: Enabling Onhook Default Path

    Configuring options To select a date and time format: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upper- right side of the display area. 2. Choose one of the following: —...

  • Page 36: Enabling And Disabling Call Timer

    Configuring options Enabling and disabling Call Timer The call timer measures how long you are on each call. To enable or disable the call timer, press the Services key, select Telephone Options, and select Call Timer from the menu. To enable/disable Call Timer: 1.

  • Page 37: Choosing A Local Dialpad Tone

    Configuring options 2. Press the Cancel soft key to return to Telephone Options menu. Choosing a Local Dialpad Tone The Local Dialpad Tone option produces dual-tone multifrequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad.

  • Page 38: Changing Feature Key Labels

    Configuring options To select a Ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the Ring types. 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: — Press the Select soft key to save the ring type and return to the...
  • Page 39 Configuring options To rename the labels: 1. Press the Select soft key. 2. Press the feature key that is being changed. Note: f you enter a prime DN key, an error message appears. 3. Enter the new information for the feature key label.

  • Page 40: Viewing Telephone Information

    Configuring options 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key.

  • Page 41: Configuring Call Log Options

    Configuring options To view telephone information: 1. Press the Up/Down navigation keys to scroll through the list to view telephone information. 2. Press the Cancel soft key to return to Telephone Options menu. Configuring call log options Use the call log option to configure the following preferences: •...

  • Page 42: Configuring New Call Indication

    Configuring New Call indication You can configure the IP Phone 2002 to display a message to indicate that a new incoming call has been received. The default configuration is on. To configure new call indication, press the...

  • Page 43: Configuring Preferred Name Match

    Configuring Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory. The default configuration is off. To configure Preferred Name Match, press the...

  • Page 44: Configuring Area Code Setup

    Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off 4. Choose one of the following: — Press the Select soft key to save the configuration.
  • Page 45 Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to enter the number at the prompt.

  • Page 46: Configuring Name Display Format

    — Press the Cancel soft key to keep existing configurations. Configuring Name display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name...
  • Page 47 Configuring options To configure the Name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...

  • Page 48: Making A Call

    Making a call Making a call This section describes the features associated with making a call. You can make a call from an IP Phone 2002: • “Using off-hook dialing” on page 48 • “Using on-hook dialing” on page 49 •...

  • Page 49: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using on-hook dialing Use on-hook dialing to dial a number before lifting the handset 1.

  • Page 50: Using Handsfree Dialing

    Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 1. Press the Handsfree key.
  • Page 51 Making a call To switch from Handsfree to Handset mode: Lift the handset. To switch from Handset to Handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To use a Headset: 1. Connect the headset to the headset jack or the handset jack.

  • Page 52: Using Live Dialpad

    Goodbye key. Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 2002: • “Making a call using the Corporate Directory” on page 52 • “Making a call using the Personal Directory” on page 54 •...
  • Page 53 Making a call about each entry, and dial Corporate Directory numbers.To use Corporate Directory, press the Directory key and select Corporate Directory. To search for a specific number: 1. When prompted, use the dialpad to enter the desired name in the last name, first name format.

  • Page 54: Making A Call Using The Personal Directory

    Making a call 2. Choose one of the following: — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers.

  • Page 55: Making A Call Using The Callers List

    Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory and select Callers...

  • Page 56: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use the redial list, press Directory select Redial List. For information about how to configure and use the redial list, see “Using the Redial List”...

  • Page 57: Using Predial

    Making a call 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry. — In the Caller List, press the Down navigation key twice to display the date and time of the last call from the...
  • Page 58 Making a call To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. — To change numbers one at a time, press the Delete soft key to...

  • Page 59: Using Autodial

    Making a call Using Autodial Use the Autodial feature to display, store, and automatically dial telephone numbers. To store an Autodial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The word autodial appears next to the appropriate key on the display screen.

  • Page 60: Using Ring Again

    Making a call 2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key.

  • Page 61: Using Last Number Redial

    Making a call To call a Ring Again party after you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the Ring Again soft key to automatically dial the number.

  • Page 62: Using Speed Call

    Making a call 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed). Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

  • Page 63: Using System Speed Call

    Making a call To make a speed call: 1. Lift the handset. 2. Press the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial speed call codes that override dialing restrictions placed on your telephone.

  • Page 64: Using Hot Line

    Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Press Hot Line to automatically dial the number. Using Intercom Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.
  • Page 65 Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold key to put the current (Hold) call on hold. — Press the Goodbye key to end the call.

  • Page 66: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring, the LCD indicator beside the Line (DN) key to flash, and the message indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 67: While On An Active Call

    While on an active call While on an active call This section describes the following features available during an active call: • “Placing a call on hold” on page 67 • “Transferring a call” on page 68 • “Using Timed Reminder Recall” on page 69 •...

  • Page 68: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds.

  • Page 69: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold.

  • Page 70: Using Attendant Recall

    While on an active call If the transferred call is not answered and your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. —...

  • Page 71: Using Call Park

    While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. If configured network-wide, call park can be used across networks. A System Park Extension can be configured to automatically park most calls.
  • Page 72 While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN...

  • Page 73: Recording A Calling Party Number

    While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call.

  • Page 74: Displaying Incoming Call Information

    While on an active call Displaying incoming call information Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: 1.
  • Page 75 While on an active call To use Call Trace without a call trace key: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by dial the Call Trace FFC to automatically reconnect.

  • Page 76: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 76 • “Using Call Pickup” on page 77 • “Using Call Waiting” on page 78 Using Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in handsfree mode after one ring;...

  • Page 77: Using Call Pickup

    Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group. To answer a call in your own call pickup group: 1. Lift the handset. 2.

  • Page 78: Using Call Waiting

    Incoming calls 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Directory Number FFC. 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again), press the...
  • Page 79 Incoming calls To return to the first telephone call: 1. Choose one of the following: — Press the Hold key to put the (Hold) second call on hold. — Press the Goodbye key to end the second call. (Goodbye) 2. Press the line (DN) key associated with the first call.

  • Page 80: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features if you are going to be away from your desk: • “Using Call Forward” on page 80 • “Using Internal Call Forward” on page 81 •...

  • Page 81: Using Internal Call Forward

    While away from your desk To deactivate call forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate call forward to the same number: Press the Forward soft key twice.

  • Page 82: Using Remote Call Forward

    While away from your desk 3. Press the Internal Call Forward key. To deactivate internal call forward: Choose one of the following: — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 83 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key.

  • Page 84: Securing Your Telephone

    While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the key. Securing your telephone Use the electronic lock feature to prevent others from making calls from your telephone.
  • Page 85 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FFC remotely, dial your To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 86: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 86 • “Setting up a conference call” on page 87 •...

  • Page 87: Setting Up A Conference Call

    Talking with more than one person Setting up a conference call Use the conference feature to set up a conference call. The maximum number of people the conference feature supports is either three or six, depending on the configuration of your telephone. To set up a conference call: 1.

  • Page 88: Using The Conferee Selectable Display And Disconnect Feature

    Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using the Conferee Selectable Display and Disconnect feature Use the conferee selectable display and disconnect feature to list active conferees and disconnect a conferee from the conference call.

  • Page 89: Using Group Call

    Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees.
  • Page 90 Talking with more than one person 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The Group Call indicator flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 91 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 92: Working Without Interruption

    Working without interruption Working without interruption This section describes the activating make set busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: —...

  • Page 93: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using Autodial Transfer” on page 93 • “Using the Buzz feature” on page 94 • “Using Call Page Connect to make an announcement” on page 94 •...

  • Page 94: Using The Buzz Feature

    Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. If two telephones are linked together, one person can signal the other.

  • Page 95: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.

  • Page 96: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the call charge feature to charge a call to a specific account. The forced charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 97 Additional call features 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1.
  • Page 98 Additional call features 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key.

  • Page 99: Using Enhanced Override

    Additional call features 5. Press the Conference soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 100: Using Forced Camp-On Feature

    Additional call features 2. Choose one of the following: — Press the Override key again. — Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.
  • Page 101 Additional call features 1. Choose one of the following: — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring or ringback signal or a busy or engaged signal, depending on the options chosen.

  • Page 102: Overriding A Busy Signal

    Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: —...

  • Page 103: Using Privacy Release

    Additional call features Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call. To use Privacy Release in an established state: Press the Privacy Release soft key during a call.
  • Page 104 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- (Goodbye) pitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party.

  • Page 105: Using Voice Call

    Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1.
  • Page 106 Additional call features To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 107: Additional Telephone Features

    Additional telephone features Additional telephone features The following features are described in this section: • “Using the Personal Directory” on page 107 • “Using the Callers List” on page 110 • “Using the Redial List” on page 112 • “Using Virtual Office” on page 114 •...
  • Page 108 Additional telephone features 2. Press the Next soft key. 3. Use the dialpad to enter the telephone number. 4. Press the Next soft key. 5. Use the dialpad to enter the name. 6. Choose one of the following: — Press the Done soft key to save the new entry.
  • Page 109 Additional telephone features 3. Choose one of the following: — Press the Done soft key to save the changes. — Press the Cancel soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the entry. 2.

  • Page 110: Using The Callers List

    Additional telephone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
  • Page 111 Additional telephone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2.

  • Page 112: Using The Redial List

    Additional telephone features 2. Choose one of the following soft keys: — to delete entire Callers List. — to return to the previous screen. Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list.
  • Page 113 Additional telephone features 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key.

  • Page 114: Using Virtual Office

    Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: If designated as the office telephone, the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004, an IP Softphone 2050, or another IP Phone 2002.
  • Page 115 Additional telephone features 3. Press the Select soft key. 4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message “Locating Remote Server”...

  • Page 116: Using Virtual Office On Your Remote Telephone

    The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 2002 Figure 6: Logged on to an IP Phone 2002 using an IP Phone 2004...

  • Page 117: Using Virtual Office On Your Office Telephone

    Additional telephone features Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050 A user information line appears on all displays listing the number of your office telephone. Using Virtual Office on your office telephone When activated for Virtual Office...

  • Page 118: Logging Out Of Virtual Office

    Additional telephone features 2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual soft key to log in to another IP Phone. Logging out of Virtual Office To log out from a remote telephone: 1.

  • Page 119: Troubleshooting Virtual Office

    Additional telephone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP active (not idle).
  • Page 120 Go to an remote IP Phone IP Phone 2004 or 2004 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2002 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect user ID Enter correct user ID.

  • Page 121: Using Media Gateway 1000B

    Additional telephone features Table 3: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect user ID Enter correct user ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.

  • Page 122: Using Test Local Mode

    Additional telephone features Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key.

  • Page 123: Troubleshooting Mg 1000B

    Additional telephone features 3. Press the Select soft key (the telephone registers back to the Main Office). Troubleshooting MG 1000B MG 1000B can display error messages on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshooting MG 1000B Display Message Probable Cause Actions...

  • Page 124: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 124 • “Activating Message Registration” on page 126 • “Using Maid Identification” on page 128 •...
  • Page 125 Using Hospitality features 4. Press the Goodbye key. (Goodbye) To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1.

  • Page 126: Activating Message Registration

    Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset the meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room DN. 3.
  • Page 127 Using Hospitality features 4. Press the key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key.

  • Page 128: Using Maid Identification

    Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the DN for the room for which the cleaning status is being changed.

  • Page 129: Displaying Room Status

    Using Hospitality features 6. Press the Room Status key. Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key.
  • Page 130 Using Hospitality features 3. Press the Room Status key. Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied...
  • Page 131 Using Hospitality features 4. Press the Room Status key.

  • Page 132: Access External Server Applications

    Access External Server Applications Access External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2002. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).

  • Page 133: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 5 to keep track of the FFCs assigned by your system administrator. Table 5: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate...
  • Page 134 Flexible Feature Codes (FFC) Table 5: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...

  • Page 135: Accessories

    The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 additional keys.
  • Page 136 Accessories...

  • Page 137: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 138 Regulatory and safety information Table 6 lists EMC compliance for various jurisdictions. Table 6: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...

  • Page 139: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. DenAn regulatory notice for Japan...
  • Page 140 Regulatory and safety information...

  • Page 141: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the display screen such as the caller’s name and telephone number.
  • Page 142 Terms you should know Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone reserved for future feature development.
  • Page 143 IP Phone Key Expansion Module (KEM) An optional hardware module that provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2002, providing a total of 48 keys. Message (Inbox) A fixed key that connects to your voice messaging system after the key is pressed.
  • Page 144 Terms you should know More... An option that allows access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the display screen.
  • Page 145 Terms you should know Primary directory number The main extension number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.
  • Page 146 Terms you should know Soft keys A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Telephone Option menu.
  • Page 147 Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker, and the Handsfree feature.
  • Page 148 Terms you should know...

  • Page 149: Index

    Index Index Charge a call or charge a forced call 95 About the IP Phone 2002 11 Communication Server 1000 139 Answer a call 65 Conferee Selectable Display and Attendant 139 Disconnect 87 Attendant Recall 69 Conference call 86 AutoDial 58, 139...
  • Page 150 Index Expand to PC key 19, 140 External server applications 131 Language display 32 Last Number Redial 60 Line (DN) key 16 Fastbusy signal 140 Local Area Network (LAN) 11 Feature display 140 Local DialPad Tone 36 Fixed key 140 Local mode 120 Flexible Feature Code (FFC) 76, Flexible Feature Codes (FFCs)
  • Page 151 Index Services key 17, 143 Shared Directory Numbers 143 Page Meet-me code 102 Soft keys (self-labeled) 18, 144 Paging tone 142 Speaker key 18, 144 Password Admin 142 Special dial tone 144 Personal Directory 53, 142 Speed Call 61 Place a call on hold 66 Station Control Password (SCPW) Predial feature 56 Primary directory number 143...
  • Page 152 Index Volume adjustment 30 Volume control bar 15, 145...

  • Page 154: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Document Number: NN43116-104 Document Release: Standard 02.02...

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