Interference With Acd Queues - Nortel Meridian 1 Planning And Installation Manual

Obtaining the use of card slot 10
If another circuit card requires card slot 10, remove the six Meridian Mail
agents programmed for this card slot. To do this, load LD 11 on the TTY and
respond to the system prompts, as shown below. Repeat the procedure for
each of the six units that you want to remove.
LD 11
REQ OUT <CR>
TYPE 2008 <CR>
TN 10 XX <CR> "XX" = a value of 0,1,2,8,9, or 10
Obtaining the use of Meridian Mail ACD queues
The Meridian Mail feature also uses a number of ACD queues in the
Option 11 system. Refer to the section of this chapter called "Interference
with ACD queues" for information about how to remove this data from the
system.

Interference with ACD queues

The Option 11C Mini has preprogrammed ACD queues for Meridian Mail,
the Central Answering Position, and general purpose ACD. To remove these
values, use LD 23.
Note: Before you remove this data from the system, make sure that all
ACD agent information is removed from the queue.
In LD 23, respond to the prompts as follows:
LD 23
REQ OUT
TYPE ACD
CUST 0
ACDN XXXX "XXXX" = Value of ACD queue
Repeat for each ACD queue you want to remove.
Appendix E – Changing preprogrammed data
Option 11C Mini
Page 557 of 590
Planning and Installation Guide