Acd Headset Interface - Nortel Meridian SL-100 Reference Manual

ACD agent positions are telephone sets assigned ACD features. ACD
supervisors are telephone sets that may be assigned the same ACD features,
but are assigned with additional feature keys. These additional supervisor
functions include monitoring the work load of agents within their ACD
group, observing ACD calls, and assisting agents requesting information.

ACD headset interface

The following section describes the ACD headset interfaces for M2216 and
M2216-1, and M2216-2 sets.
M2216 and M2216-1
You can control the headset interface for the M2216 and M2216-1 even
while a call is in progress. Use Procedure 5-10 to adjust the headset
interface of the M2216 and M2216-1.
Note: The M2216-1 and M2216-2 modular sets are manufacture
discontinued.
Procedure 5-10
Adjusting headset interface
1 Press the Program key, and dial 10.
Response:
The display shows three symbols.
2 Dial one of the following values to select the headset interface:
1= Plantronics Polaris
2= GN Netcom 105-3160
3= legacy headset
3 Press the Program key to save and exit.
Response:
The telephone returns to an idle screen.
4 You have completed this procedure.
The M2216 and M2216-1 are compatible with the following electret
headsets:
Plantronics (the Polaris line)
—model OH2001 (monaural headset with 0.75-inch headband)
—model OH2002 (binaural headset)
Meridian SuperNode MSL-100 Meridian Modular Telephones Reference Manual MSL11
Basic set operation 5-17