Lenovo System x3850 X6 Installation And Service Manual page 190

Table 38. Symptoms and user actions for hard disk drive problems (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, System x3850 X6 and x3950 X6 Type 6241" on page 201 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by (Trained service technician only), that step must be performed only by a
Trained service technician.
Symptom
A replacement hard disk drive
does not rebuild.
An amber hard disk drive
status LED does not accurately
represent the actual state of
the associated drive.
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System x3850 X6 and x3950 X6 Installation and Service Guide
Action
1. If the server was recently installed, moved, or serviced, make sure that the
drives are seated correctly, the backplane cables are securely connected to the
backplane and the system board, and the RAID adapter is configured correctly.
2. Make sure that the hard disk drive is recognized by the adapter (the green hard
disk drive activity LED is flashing). If it is not recognized, see "A newly installed
hard disk drive is not recognized" symptom actions to set the RAID
configuration1 on page 174.
3. Review the SAS/SATA RAID adapter documentation to determine the correct
configuration parameters and settings.
1. If the server was recently installed, moved, or serviced, make sure that the
drives are seated correctly, the backplane cables are securely connected to the
backplane and the system board, and the RAID adapter is configured correctly.
2. Complete the following steps:
a. If the drives are not hot-swap drives, turn off the server.
b. Reseat the hard disk drive.
c. Turn on the server and observe the activity of the hard disk drive LEDs.
3. Check that the appropriate firmware is installed to support the drive in question.
4. Check for Retain Tips that are related to this issue at the Support web site at
http://datacentersupport.lenovo.com/
5. If the problem persist, contact Support.
.