Lenovo System x3850 X6 Installation And Service Manual page 186

Table 36. Symptoms and user actions for connectivity problems (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, System x3850 X6 and x3950 X6 Type 6241" on page 201 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by (Trained service technician only), that step must be performed only by a
Trained service technician.
Symptom
The server cannot log into the
IMM.
The server cannot ping the
IMM on the management
network.
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System x3850 X6 and x3950 X6 Installation and Service Guide
Action
1. Verify that the server has DC power.
2. Make sure that you are using the correct log-in information. The fields are case
sensitive.
3. Check with the system administrator for the correct login parameters and if
parameters can log-in to the IMM, then do the following:
a. If the IMM is proven accessible (by system administrator), verify the login
information.
b. If the IMM is not accessible by system administrator, reset the IMM to
defaults through the Setup utility.
c. Retry the login. If IMM is still not accessible, replace the standard I/O book
(see "Removing the standard I/O book" on page 224 and "Replacing the
standard I/O book" on page 227).
1. Verify that the server has DC power.
2. Make sure that the server IMM has acquired an IP address in the Setup utility.
Note: If the IMM recently lost connection to the DCHP server, you must reset
the IMM so that a new IP address can be acquired.
3. Check the Lenovo Support web site for any firmware updates that might apply
to this problem (see http://datacentersupport.lenovo.com/
notes for the firmware update to determine the issues that the update
addresses.
). Read the release