Running Integrated Diagnostics; Introduction; Before You Begin; Components That Have Diagnostic Tests Available - Avaya CallPilot 201i Maintenance And Diagnostics

Using CallPilot Manager to monitor hardware

Running integrated diagnostics

Introduction

You should run diagnostic tests from the Diagnostics section on the Maintenance page in the
following circumstances:
• You want to ensure that a component is operating properly after installing or reinstalling it.
• The CallPilot server has trouble processing incoming calls, and you hope that diagnostic
results can tell you why.
Problems include static, dropped calls, and cross talk (hearing another conversation).

Before you begin

Important:
Take the component out of service before you run the diagnostic test. See
stopping components

Components that have diagnostic tests available

The following table identifies the components on which you can run diagnostics.
Motherboard
64 Avaya CallPilot® 201i Server Maintenance and Diagnostics
Button
Important:
If you are stopping all components (that is, you are taking the
entire system down), ensure that you inform all
administrators, desktop messaging users, and Web
messaging users so that they can log off their sessions before
you proceed.
on page 61.
Component
Description
Diagnostics Replaceable?
available?
Yes Yes (IPE server)
Starting and
December 2010