Juniper EX Series User Manual page 275

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Copyright © 2017, Juniper Networks, Inc.
For requesting technical support for EX Series switches, you can either contact the Juniper
Networks Technical Assistance Center (JTAC) or raise an online request on the Customer
Support Center (CSC) portal at http://www.juniper.net/customers/support/ for quick
and easy problem resolution. You can generate the support information report for your
device before requesting technical support and include this information with your request
for technical support. This information helps the technical assistance providers in
identifying your system setup and diagnosing the problem.
To generate the support information report for your switch:
In the J-Web interface, select
1.
a Virtual Chassis configuration, select a member from the list.
The Support Information page displays the general information about the switch,
such as software version, chassis information, and configuration.
To obtain the support information for your device, click
2.
local copy of the support information report.
With the support information generated, you can access the CSC portal to view a list of
the support options available to you, or you can open a case online using CSC's Case
Management tool.
JTAC policies—For understanding JTAC procedures and policies, use the JTAC User Guide
located at http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf .
EX Series Switch Software Features Overview
Chapter 17: Software, Files, Licenses, Logs
>
Maintain Customer Support
> . For
Support Information
to obtain a
Generate Report
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