Sun Microsystems Server X4-2 Installation Manual page 51

5. Skip the Create Service Request: Solutions screen by clicking the Next button
in the upper right corner of the screen twice.
The Create Service Request: More Details screen appears.
6. Provide more information about your request as follows:
a. In the Additional Information section, answer the questions listed in the
following table:
Question
Is this a physical software media shipment
request?
Which product line does the media request
involve?
Are you requesting a required password
for a patch download?
Are you requesting a patch on CD/DVD?
If requesting a patch on CD/DVD, please
provide the patch number and
OS/platform?
List the product name and version
requested for the physical media
shipment?
What is the OS/platform for the requested
media?
Are any languages required for this
shipment?
b. Fill in the ship-to contact information, which includes a contact name, phone
number, email address, company name, and shipping address.
7. Click the Next button.
The Create Service Request: Severity/Contact screen appears.
8. Enter your contact phone number and preferred method of contact.
9. Click the Submit button.
This completes the physical media request. It can take up to seven business days
to receive the physical media.
Your Answer
Yes
Sun Products
No
Yes
Enter the patch number for each download
that you want for the software release.
Product Name: Sun Server X4-2
Version: Latest software release number
If you are requesting OS-specific downloads,
specify the OS here. If you are requesting
system firmware only, enter Generic.
No
Getting Server Firmware and Software Updates 37