Gathering Information For The Physical Media Request; Request Physical Media (Online) - Sun Microsystems Server X4-2 Installation Manual

Gathering Information for the Physical Media
Request
You must have a warranty or support contract for your server in order to make a
physical media request (PMR).
Before you make the PMR, do the following:
Obtain the product name, software release version, and patches required. It will
■
be easier to make the request if you know the latest software release version and
the name of the patches for the software release that you are requesting.
■
■
Have the shipping information ready. You will need to provide a contact name,
■
phone number, email address, company name, and shipping address as part of the
request.

▼ Request Physical Media (Online)

Gather the information described in
Request" on page 36
1. Go to the My Oracle Support web site: http://support.oracle.com.
2. Sign in to My Oracle Support.
3. Click on the Contact Us link in the upper right corner of the page.
The Create Service Request: Problem screen appears.
4. Describe your request as follows:
a. In the Problem Summary field, type PMR for latest software release.
b. From the Problem Type drop-down list, select Software & OS Media
c. In the Support Identifier field, type the Customer Support Identifier
36 Sun Server X4-2 Installation Guide • February 2014
If you have access to My Oracle Support – Follow the instructions in
Firmware and Software Using My Oracle Support" on page 34
latest software release version and view available software release packages
(patches). After viewing the list of patches, you can navigate away from the
Patch Advanced Search Results screen, if you do not want to continue with the
download steps.
If you do not have access to My Oracle Support – Use the information in
Releases" on page 33
want, and then request those patches for the latest software release version.
before making the request.
Requests.
associated with your support contract.
to determine which patches for the software release you
"Gathering Information for the Physical Media
"Download
to determine the
"Software