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Contents Preface xix Sun Netra X4250 Server Overview 1–1 Product Description 1–1 1.1.1 Features at a Glance 1–2 1.1.2 Chassis Controls, LEDs, and Connectors 1–4 Server Diagnostics Overview 1–7 1.2.1 Server LEDs 1–8 1.2.1.1 Front and Rear Panel LEDs 1–8 1.2.1.2...
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Replacing Storage Components 4–1 Replacing a Hard Drive 4–1 4.1.1 Removing a Hard Drive 4–2 4.1.2 Installing a Hard Drive 4–5 Replacing the Optical Media Drive 4–6 4.2.1 Removing the Optical Media Drive 4–6 Sun Netra X4250 Server Service Manual • May 2010...
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4.2.2 Installing the Optical Media Drive 4–7 Replacing the Media Bay Assembly 4–8 4.3.1 Removing the Media Bay Assembly 4–8 4.3.2 Installing the Media Bay Assembly 4–11 Replacing Motherboard Assembly Components 5–1 Replacing PCI-X and PCIe Cards 5–1 5.1.1 Replacing PCI-X 4 and PCIe 5 Cards 5–2 5.1.1.1 Removing the PCI-X 4 and PCIe 5 Cards 5–2 5.1.1.2...
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Installing the Hard Drive Fan Assembly 6–12 Replacing the FB-DIMM Fan Assembly 6–13 6.5.1 Removing the FB-DIMM Fan Assembly 6–14 6.5.2 Installing the FB-DIMM Fan Assembly 6–14 Replacing the Alarm Board 6–14 viii Sun Netra X4250 Server Service Manual • May 2010...
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6.6.1 Removing the Alarm Board 6–14 6.6.2 Installing the Alarm Board 6–16 Replacing the LED Board 6–17 6.7.1 Removing the LED Board 6–17 6.7.2 Installing the LED Board 6–19 Replacing the Power Distribution Board 6–22 6.8.1 Removing the Power Distribution Board 6–22 6.8.2 Installing the Power Distribution Board 6–24 Finishing Up 7–1...
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Power-On Self-Test (POST) B–31 B.6.1 How BIOS POST Memory Testing Works B–32 B.6.2 Redirecting Console Output B–32 B.6.3 Changing POST Options B–34 B.6.4 POST Codes B–35 B.6.5 POST Code Checkpoints B–37 Index Index–1 Sun Netra X4250 Server Service Manual • May 2010...
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Figures FIGURE 1-1 Sun Netra X4250 Server 1–1 FIGURE 1-2 Front Panel With DVD 1–4 FIGURE 1-3 Front Panel With Bezel Removed and Two HDDs 1–4 FIGURE 1-4 Front Panel With Bezel Removed and Four HDDs 1–5 FIGURE 1-5 Rear Panel Cable Connectors and LEDs 1–6 FIGURE 1-6 Location of the Bezel Server Status and Alarm Status LEDs 1–8...
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Removing the Motherboard Assembly Screws 5–29 FIGURE 5-19 Removing the Motherboard Assembly From the Chassis 5–30 FIGURE 5-20 Installing the Motherboard Assembly Into the Chassis 5–30 FIGURE 5-21 Installing the Motherboard Assembly Screws 5–31 Sun Netra X4250 Server Service Manual • May 2010...
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FIGURE 5-22 Reconnecting the Cables to the Motherboard Assembly 5–32 FIGURE 6-1 Opening the Bezel and Removing the Air Filter 6–2 FIGURE 6-2 Installing the Air Filter and Closing the Bezel 6–3 FIGURE 6-3 Locating the Power Supplies and Latches 6–4 FIGURE 6-4 Removing a Power Supply 6–5 FIGURE 6-5...
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BIOS Setup Utility: Server - LAN Configuration B–20 FIGURE B-24 BIOS Setup Utility: Server - LAN Configuration - Reset SP (BMC) Password B–21 FIGURE B-25 BIOS Setup Utility: Server - Enable Remote Access B–21 Sun Netra X4250 Server Service Manual • May 2010...
Preface This service manual provides detailed procedures that describe the removal and replacement of replaceable parts in the Sun Netra X4250 server from Oracle. This manual also includes diagnostics information and procedures. This document is written for technicians, system administrators, authorized service providers (ASPs), and users who have advanced experience troubleshooting and replacing hardware.
To delete a file, type rm filename. Note – Characters display differently depending on browser settings. If characters do not display correctly, change the character encoding in your browser to Unicode UTF-8. Sun Netra X4250 Server Service Manual • May 2010...
Sun Netra X4250 Server Site Planning Guide 820-4053 Online Installation Sun Netra X4250 Server Installation Guide 820-4055 Online Issues & updates Sun Netra X4250 Server Product Notes 820-4059 Online System Sun Integrated Lights Out Manager 2.0 User’s Guide 820-1188 Online management Addendum to the Sun Integrated Lights Out Manager 2.0 User’s...
Submit comments about this document by clicking Feedback[+] link at http://docs.sun.com/app/docs. Include the title and part number of your document with your feedback: Sun Netra X4250 Server Service Manual, part number 820-4056-11 xxii Sun Netra X4250 Server Service Manual • May 2010...
Section 1.2, “Server Diagnostics Overview” on page 1-7 ■ Section 1.3, “Memory Configuration and Fault Handling” on page 1-14 ■ Product Description The Sun Netra X4250 server ( ) is a 2-rack unit (2U) server. FIGURE 1-1 Sun Netra X4250 Server FIGURE 1-1...
The Sun Netra X4250 server is a scalable, reliable, high-performance, entry-level server, optimized for enterprise data centers. The server offers the following key features: ® ® Single or dual Intel quad core, 2.13 GHz processors for Xeon L5408 ■ high-throughput and energy savings.
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(such as device drivers) must also be provided for a PCI card to function in the server. Refer to the specifications and documentation for a given PCI card to determine if the required drivers are provided that enable the card to function in this server. Chapter 1 Sun Netra X4250 Server Overview...
Also displayed with front bezel installed, see Hard drive 1 HDD 1 Hard drive 0 HDD 0 Hard drive LEDs Top to bottom – OK to Remove LED, Service Required LED, Power OK LED Sun Netra X4250 Server Service Manual • May 2010...
Hard drive 1 HDD 1 Hard drive 0 HDD 0 Hard drive LEDs Top to bottom – OK to Remove LED, Fault LED, Activity LED Rear Panel Cable Connectors and LEDs FIGURE 1-5 Chapter 1 Sun Netra X4250 Server Overview...
There are a variety of diagnostic tools, commands, and indicators you can use to monitor and troubleshoot a server: LEDs These indicators provide a quick visual notification of the status of the – ■ server and of some of the FRUs. Sun Netra X4250 Server Service Manual • May 2010...
The seven front panel LEDs ( ) are located in the upper left corner of the FIGURE 1-6 server chassis. Three of these LEDs are also provided on the rear panel ( FIGURE 1-7 Chapter 1 Sun Netra X4250 Server Overview...
User Alarm Status Indicator Amber Minor Alarm Status Indicator Amber Major Alarm Status Indicator Critical Alarm Status Indicator Locator LED Button White Service Required LED Amber Activity LED Green Power button Sun Netra X4250 Server Service Manual • May 2010...
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Note – The PCI card slots include two PCIe 15W (slots 1 and 2), one PCI-X 15W (slot 3), one PCI-X 25W (slot 4), and one PCIe 25W (slot 5) for a total of 5 PCI slots. Chapter 1 Sun Netra X4250 Server Overview...
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• Slow blink – Indicates that a normal transitory activity is taking place. The system diagnostics might be running, or the system might be booting. 1-10 Sun Netra X4250 Server Service Manual • May 2010...
Flashing – The drive is processing a command. Off – Power is off. 1.2.1.3 Power Supply LEDs The power supply LEDs ( ) are located on the rear of each power supply. FIGURE 1-9 Chapter 1 Sun Netra X4250 Server Overview 1-11...
The ILOM management Ethernet port and the four 10/100/1000 Mbps Ethernet ports each have two LEDs, as shown in and described in the associated Figure FIGURE 1-10 Legend. Ethernet Port LEDs FIGURE 1-10 1-12 Sun Netra X4250 Server Service Manual • May 2010...
■ console Serves as an integration point for other management tools ■ Enables the download of service processor (SP) firmware and BIOS changes ■ Manages the inventory of hot-pluggable system components ■ Chapter 1 Sun Netra X4250 Server Overview 1-13...
In the server memory there are 16 slots that hold DDR-2 memory FB-DIMMs in the following FB-DIMM sizes: 1 Gbyte (maximum of 16 Gbyte) ■ 2 Gbyte (maximum of 32 Gbyte) ■ 4 Gbyte (maximum of 64 Gbyte) ■ 1-14 Sun Netra X4250 Server Service Manual • May 2010...
The server uses an advanced ECC technology, called chipkill, that corrects up to 4 bits in error on nibble boundaries, as long as all of the bits are in the same DRAM. If a DRAM fails, the FB-DIMM continues to function. Chapter 1 Sun Netra X4250 Server Overview 1-15...
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1-16 Sun Netra X4250 Server Service Manual • May 2010...
C H A P T E R Initial Inspection of the Server This chapter includes the following topics: Section 2.1, “Service Troubleshooting Flowchart” on page 2-1 ■ Section 2.2, “Gathering Service Information” on page 2-2 ■ Section 2.3, “System Inspection” on page 2-2 ■...
If the server does not power on, check the following: ■ 1. Check that AC or DC power cords are attached firmly to the server’s power supplies and to the AC or DC sources. Sun Netra X4250 Server Service Manual • May 2010...
2. Check that the main cover is firmly in place. An intrusion switch on the motherboard automatically shuts down the server power to Standby mode when the cover is removed. 2.3.2 Externally Inspecting the Server 1. Inspect the external status indicator LEDs, which can indicate component malfunction.
3. Inspect the internal status indicator LEDs. These can indicate component malfunction. For the LED locations and descriptions of their behavior, see the service procedures for the motherboard CRUs and FRUs. Sun Netra X4250 Server Service Manual • May 2010...
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Note – The server must be in standby power mode for viewing the internal LEDs. You can hold down the Locator LED button on the server back panel or front panel for 5 seconds to initiate a “push-to-test” mode that illuminates all other LEDs both inside and outside of the chassis for 15 seconds.
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Sun Netra X4250 Server Service Manual • May 2010...
C H A P T E R Preparing for Service This chapter describes safety considerations and provides prerequisite procedures and information to replace components within the server. Topics include: Section 3.1, “Safety Information” on page 3-1 ■ Section 3.2, “Required Tools” on page 3-3 ■...
Then disconnect the power cords from the server. Following this practice equalizes the electrical potentials between you and the server. 3.1.2.2 Use an Antistatic Mat Place ESD-sensitive components such as the motherboard, memory, and other PCB cards on an antistatic mat. Sun Netra X4250 Server Service Manual • May 2010...
Required Tools The server can be serviced with the following tools: Antistatic wrist strap ■ Antistatic mat ■ No. 2 Phillips screwdriver ■ Prerequisite Tasks for Component Replacement Before you can remove and install components that are inside the server, you must perform the following procedures: Section 3.3.1, “Powering Off the Server”...
The Power OK LED flashes during standby power mode. To completely power off the server, you must disconnect the AC or DC power cords from the back of the power supplies. Sun Netra X4250 Server Service Manual • May 2010...
3.3.2 Disconnecting Cables From the Server Caution – The system supplies standby power to the circuit boards even when the system is powered off. 1. Label all cables connected to the server. 2. Disconnect the following cables as appropriate: PCI-X 3 ■...
CMA from the rail assembly (on the right side from the rear of the rack). The CMA is still attached to the cabinet, but the server chassis is now disconnected from the CMA. Sun Netra X4250 Server Service Manual • May 2010...
Locating the Metal Lever FIGURE 3-2 Caution – The server weighs approximately 40 lb (18 kg). The next step requires two people to dismount and carry the chassis. 5. From the front of the server, pull the release tabs forward and pull the server forward until it is free of the rack rails.
2. While pressing the top cover release button, slide the cover toward the rear of the server. 3. Lift the cover off the chassis and set the cover aside. 4. If necessary, remove the PCI mezzanine. Section 3.3.6, “Removing the PCI Mezzanine” on page 3-9. Sun Netra X4250 Server Service Manual • May 2010...
3.3.6 Removing the PCI Mezzanine The PCI mezzanine is a carrier for the PCI-X and PCIe cards. Remove the PCI mezzanine to replace the following components: PCIe card ■ LED board ■ FB-DIMM/CPU duct ■ Alarm board ■ FB-DIMMs ■ Motherboard assembly ■...
Removing Screws and Lifting the PCI Mezzanine FIGURE 3-5 5. Lift the PCI mezzanine away from the chassis and place it on an antistatic mat. You are now ready to replace components. 3-10 Sun Netra X4250 Server Service Manual • May 2010...
Field-Replaceable Units identifies the field-replaceable units (FRUs) in the server. FIGURE 3-6 TABLE 3-1 Field-Replaceable Units FIGURE 3-6 Chapter 3 Preparing for Service 3-11...
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Section 6.2, “Replacing a The 650W power supplies provide -3.3 unit (PSU) Power Supply” on page 6-3 VDC standby power at 3 @ 3 Amps and 12 VDC at 25 Amps. 3-12 Sun Netra X4250 Server Service Manual • May 2010...
Server FRU List (Continued) TABLE 3-1 Replacement Instructions Description FRU Name 14 Motherboard Section 5.5, “Replacing the Must be removed before removing the assembly Motherboard Assembly” on power distribution board. page 5-27 15 PCI riser Section 5.1.3, “Replacing the Houses and connects the bottom PCI assembly Lower PCIe or SAS cards...
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3-14 Sun Netra X4250 Server Service Manual • May 2010...
C H A P T E R Replacing Storage Components This chapter provides instructions for replacing nonvolatile data storage components. Topics include: Section 4.1, “Replacing a Hard Drive” on page 4-1 ■ Section 4.2, “Replacing the Optical Media Drive” on page 4-6 ■...
1. Press the green tabs on either side of the bezel, and pull forward and down FIGURE 4-1 Opening the Bezel FIGURE 4-1 2. Identify the location of the hard drive that you want to remove ( FIGURE 4-2 FIGURE 4-3 Sun Netra X4250 Server Service Manual • May 2010...
Locations of HDDs on 2 HDD Server FIGURE 4-2 Figure Legend Hard Drive 1 (HDD1) Hard Drive 0 (HDD0) Locations of HDDs on 4 HDD Server FIGURE 4-3 Figure Legend Hard Drive 2 (HDD2) Hard Drive 3 (HDD3) Hard Drive 1 (HDD1) Hard Drive 0 (HDD0) 3.
Caution – The latch is not an ejector. Do not bend the latch too far to the left. Doing so can damage the latch. 5. Grasp the latch and pull the drive out of the drive slot ( FIGURE 4-5 Sun Netra X4250 Server Service Manual • May 2010...
Removing Hard Drive FIGURE 4-5 6. Consider your next steps: If you are replacing the hard drive, continue to Section 4.1.2, “Installing a Hard ■ Drive” on page 4-5. If you are not replacing the hard drive, perform administrative tasks to configure ■...
Section 3.3.5, “Removing the Top Cover” on page 3-8 ■ 2. Open the bezel. 3. Push the release tab to the left and pull the probe forward, freeing the optical media drive ( FIGURE 4-7 Sun Netra X4250 Server Service Manual • May 2010...
Releasing the Optical Media Drive FIGURE 4-7 4. Remove the optical media drive from the media bay assembly and set the drive aside on an antistatic mat. 5. Consider your next step: If you removed the optical media drive as part of another procedure, return to that ■...
Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■ Section 3.3.4, “Performing Antistatic Measures” on page 3-7 ■ Sun Netra X4250 Server Service Manual • May 2010...
Section 3.3.5, “Removing the Top Cover” on page 3-8 ■ 2. Remove the optical media drive and the hard drives. See: Section 4.2.1, “Removing the Optical Media Drive” on page 4-6 ■ Section 4.1.1, “Removing a Hard Drive” on page 4-2 ■...
If you removed the media bay assembly as part of another procedure, return to ■ that procedure. Otherwise, continue to Section 4.3.2, “Installing the Media Bay Assembly” on ■ page 4-11. 4-10 Sun Netra X4250 Server Service Manual • May 2010...
4.3.2 Installing the Media Bay Assembly 1. Remove the replacement media bay assembly from its packaging and place it on an antistatic mat. 2. Move the cables as far out of the way as possible. 3. If disconnected, reconnect the media bay assembly ribbon cable to the PDB. Arrange the cable where it can be reconnected to the assembly after it is reseated.
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ 4-12 Sun Netra X4250 Server Service Manual • May 2010...
C H A P T E R Replacing Motherboard Assembly Components This chapter describes how to remove components from the motherboard assembly and how to remove the motherboard assembly itself. Topics include: Section 5.1, “Replacing PCI-X and PCIe Cards” on page 5-1 ■...
Removing the PCI-X 4 and PCIe 5 Cards 1. Prepare the server for PCI card removal. See: Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Sun Netra X4250 Server Service Manual • May 2010...
Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■ Section 3.3.4, “Performing Antistatic Measures” on page 3-7 ■ Section 3.3.5, “Removing the Top Cover” on page 3-8 ■ 2. With the PCI mezzanine installed and cabled, identify which card is to be removed.
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ Sun Netra X4250 Server Service Manual • May 2010...
5.1.1.2 Installing the PCI-X 4 and PCIe 5 Cards 1. Prepare the server for PCI card installation. See: Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■...
The screws are captive and cannot be completely removed from the PCI mezzanine. 4. Slide the card to the left and lift it out of the PCI mezzanine ( FIGURE 5-3 Sun Netra X4250 Server Service Manual • May 2010...
Removing the PCI-X 3 Card From the PCI Mezzanine FIGURE 5-5 Set the card aside on an antistatic mat. 5. Consider your next step: If you are replacing the card, continue to Section 5.1.2.2, “Installing the PCI-X 3 ■ Card” on page 5-7.
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ Sun Netra X4250 Server Service Manual • May 2010...
5.1.3 Replacing the Lower PCIe or SAS Controller Cards Note – The maximum power for PCI cards in slots PCIe 1 and PCIe 2 is 25 watts. PCIe 1 and PCIe 2 slots only accept PCI cards. The SAS controller is installed in slot 5.1.3.1 Removing the Lower PCIe and SAS Controller Cards 1.
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ 5-10 Sun Netra X4250 Server Service Manual • May 2010...
5.1.3.2 Installing the Lower PCIe or SAS Controller Cards 1. Prepare the server for PCI card installation. See: Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■...
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ 5-12 Sun Netra X4250 Server Service Manual • May 2010...
Replacing the Air Duct 5.2.1 Removing the Air Duct 1. Prepare the server for air duct removal. See: Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■...
2. With the duct at a 45 degree angle, position the pin holes in the duct to align with the pins of the chassis ( FIGURE 5-10 3. Lower the duct to the horizontal position until the tab secures in place FIGURE 5-10 5-14 Sun Netra X4250 Server Service Manual • May 2010...
Installing the Air Duct FIGURE 5-10 4. Consider your next step: If you installed the air duct as part of another procedure, return to that procedure. ■ Otherwise, perform the following tasks to bring the server back online: ■ Section 7.1.1, “Installing the PCI Mezzanine” on page 7-1 ■...
3-2. 5.3.1 Identifying Faulty FB-DIMMs The Sun Netra X4250 server Service Required LED is lit if the system detects a FB-DIMM fault. To use the rear panel Locator button to identify faulty FB-DIMMs: 1. Unplug all power cords from the rear panel.
5.3.2 FB-DIMM Guidelines Use the FB-DIMM guidelines, , and to help you plan the FIGURE 5-12 TABLE 5-1 memory configuration of your server. There is a 2 DIMM minimum and 16 DIMM maximum per system, regardless of ■ the number of processors. DIMMs must be populated in identical pairs.
FB-DIMM Branch Number, Channel Number,and ILOM Address (Continued) TABLE 5-1 Branch Number Channel Number ILOM Address Branch 1 Channel C /SYS/MB/MCH/DC0 /SYS/MB/MCH/DC1 /SYS/MB/MCH/DC2 /SYS/MB/MCH/DC3 Channel D /SYS/MB/MCH/DD0 /SYS/MB/MCH/DD1 /SYS/MB/MCH/DD2 /SYS/MB/MCH/DD3 Note – FB-DIMM names in ILOM messages are displayed with the full name, such /SYS/MB/MCH/DD0 5.3.3 Removing FB-DIMMs...
7. Grasp the top corners of the faulty FB-DIMM and remove it from the server. Removing FB-DIMMs FIGURE 5-13 8. Place the FB-DIMM on an antistatic mat. 9. Repeat Step 6 through Step 8 to remove any additional FB-DIMMs. 5-20 Sun Netra X4250 Server Service Manual • May 2010...
5.3.4 Installing FB-DIMMs Caution – Ensure that all power is removed from the server before removing or installing FB-DIMMs, or damage to the FB-DIMMs might occur. You must disconnect all power cables from the system before performing this procedure. 1. Unpackage the replacement FB-DIMMs and place them on an antistatic mat. Tip –...
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ 5-22 Sun Netra X4250 Server Service Manual • May 2010...
5.3.5 Installing Additional FB-DIMMs Before you begin, see Section 5.3.2, “FB-DIMM Guidelines” on page 5-17, for information about FB-DIMM configuration guidelines. Caution – Ensure that all power is removed from the server before installing FB-DIMMs or damage to the FB-DIMMs might occur. You must disconnect all power cables from the system before performing this procedure.
Section 3.3.5, “Removing the Top Cover” on page 3-8 ■ Section 3.3.6, “Removing the PCI Mezzanine” on page 3-9 ■ 2. Pry the battery out of the service processor board using a small flat-blade screwdriver ( FIGURE 5-15 5-24 Sun Netra X4250 Server Service Manual • May 2010...
Prying the Battery From the Motherboard FIGURE 5-15 3. Set the battery aside on an antistatic mat. 4. Continue to Section 5.4.2, “Installing the Battery” on page 5-25. 5.4.2 Installing the Battery Note – The battery is a CR2032 or equivalent. 1.
Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ 5-26 Sun Netra X4250 Server Service Manual • May 2010...
Replacing the Motherboard Assembly 5.5.1 Removing the Motherboard Assembly 1. Prepare the server for motherboard assembly removal. See: Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■...
Removing the Cables Connected to the Motherboard FIGURE 5-17 4. Loosen or remove the screws that secure the motherboard assembly to the chassis ( FIGURE 5-18 5-28 Sun Netra X4250 Server Service Manual • May 2010...
Removing the Motherboard Assembly Screws FIGURE 5-18 5. Loosen the two captive screws at the center of the motherboard assembly FIGURE 5-18 6. Lift slightly and slide the motherboard assembly forward approximately one inch (25.4 mm) ( FIGURE 5-19 7. Lift up on the right edge to approximately a 45 degree angle ( FIGURE 5-19 8.
2. Lower the left edge of the motherboard assembly into the chassis, then the entire board, and while slightly elevated, slide the motherboard assembly to the back of the chassis ( FIGURE 5-20 Installing the Motherboard Assembly Into the Chassis FIGURE 5-20 5-30 Sun Netra X4250 Server Service Manual • May 2010...
3. Align the motherboard assembly screw holes over the chassis standoffs. 4. Tighten the two captive screws at the center of the motherboard assembly FIGURE 5-21 Installing the Motherboard Assembly Screws FIGURE 5-21 5. Install the two power screws and four other screws that secure the motherboard assembly to the chassis ( FIGURE 5-21 6.
Section 7.1.3, “Removing Antistatic Measures” on page 7-4 ■ Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ 5-32 Sun Netra X4250 Server Service Manual • May 2010...
Section 7.1.6, “Powering On the Server” on page 7-8 ■ Replacing CPUs The following topics are covered: Section 5.6.1, “Removing a CPU” on page 5-33 ■ Section 5.6.2, “Installing a CPU FRU” on page 5-34 ■ Section 5.6.3, “Installing an Optional CPU” on page 5-35 ■...
Section 7.1.3, “Removing Antistatic Measures” on page 7-4 ■ Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ 5-34 Sun Netra X4250 Server Service Manual • May 2010...
Section 7.1.6, “Powering On the Server” on page 7-8 ■ 5.6.3 Installing an Optional CPU 1. Prepare the server for service. See: Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■...
Section 3.3.6, “Removing the PCI Mezzanine” on page 3-9 ■ 2. Locate the jumper J23. Access the J23 jumper on the rear of the motherboard, on the opposite of the power supply unit. 5-36 Sun Netra X4250 Server Service Manual • May 2010...
3. Place the jumper on position 2-4. 4. Power on the server and boot until you see a message that the password has been cleared. 5. Power off the server, and remove AC power. 6. Remove the jumper from position 2-4, and replace it back to its original position.
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Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ CMOS NVRAM is cleared. 5-38 Sun Netra X4250 Server Service Manual • May 2010...
C H A P T E R Replacing Chassis Components This chapter provides instructions for replacing chassis components. Topics include: Section 6.1, “Replacing the Air Filter” on page 6-1 ■ Section 6.2, “Replacing a Power Supply” on page 6-3 ■ Section 6.3, “Replacing the System Fan Assembly”...
Installing the Air Filter 1. Remove the replacement air filter from its packaging. 2. Insert the air filter into the bezel ( FIGURE 6-2 3. Close the bezel ( FIGURE 6-2 Sun Netra X4250 Server Service Manual • May 2010...
Installing the Air Filter and Closing the Bezel FIGURE 6-2 Replacing a Power Supply The server’s redundant hot-swappable power supplies enable you to remove and replace a power supply without shutting the server down, provided that the other power supply is online and working. The following LEDs are lit when a power supply fault is detected: Front and rear Service Required LEDs ■...
<PSn> is safe to remove. In this command, PSn is the identifier for the power supply you plan to remove, either PS0 or PS1. 3. Disconnect the power cord from the faulty power supply. Sun Netra X4250 Server Service Manual • May 2010...
4. Grasp the power supply handle and push the power supply latch to the right FIGURE 6-4 5. Pull the power supply out of the chassis ( FIGURE 6-4 Removing a Power Supply FIGURE 6-4 6. Continue to Section 6.2.2, “Installing a Power Supply” on page 6-6.
Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■ Section 3.3.4, “Performing Antistatic Measures” on page 3-7 ■ Section 3.3.5, “Removing the Top Cover” on page 3-8 ■ Sun Netra X4250 Server Service Manual • May 2010...
2. Disconnect the fan assembly cable from the power board ( FIGURE 6-6 Disconnecting the System Fan Assembly Cable FIGURE 6-6 3. Remove the fan assembly cable from the cable guides. 4. Insert your forefinger and thumb into the holes at the top of the fan assembly, squeeze your fingers together, and lift the fan assembly from the chassis FIGURE 6-7 Chapter 6...
2. Insert your forefinger and thumb into the holes at the top of the fan assembly, squeeze your fingers together, and lower the fan assembly into the chassis FIGURE 6-8 3. Reconnect the fan assembly cable to the power board ( FIGURE 6-8 Sun Netra X4250 Server Service Manual • May 2010...
Installing the System Fan Assembly Into the Chassis FIGURE 6-8 4. Route the fan assembly cable back into the cable guides. 5. Consider your next step: If you installed the fan assembly as part of another procedure, return to that ■...
3. Carefully lift the hard drive fan assembly cable from the cable guides. 4. Push the release button on the hard drive fan bracket, and pivot the bracket backwards ( FIGURE 6-10 6-10 Sun Netra X4250 Server Service Manual • May 2010...
Releasing the Hard Drive Fan Bracket FIGURE 6-10 5. Slide the bracket forward and lift the hard drive fan assembly out ( FIGURE 6-11 Chapter 6 Replacing Chassis Components 6-11...
3. Pivot the hard drive fan bracket toward the rear of server until the bracket clicks. 4. Connect the hard drive fan assembly cable to the power board ( FIGURE 6-12 6-12 Sun Netra X4250 Server Service Manual • May 2010...
Lowering the Hard Drive Fan Assembly and Connecting the Cable FIGURE 6-12 5. Route the hard drive fan assembly cable back into the cable guides. 6. Perform the following tasks to bring the server back online: Section 7.1.2, “Installing the Top Cover” on page 7-3 ■...
Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ Replacing the Alarm Board 6.6.1 Removing the Alarm Board 1. Prepare the server for alarm board removal. See: 6-14 Sun Netra X4250 Server Service Manual • May 2010...
Section 3.3.1, “Powering Off the Server” on page 3-3 ■ Section 3.3.2, “Disconnecting Cables From the Server” on page 3-5 ■ Section 3.3.3, “Removing the Server From the Rack” on page 3-6 ■ Section 3.3.4, “Performing Antistatic Measures” on page 3-7 ■...
1. Remove the replacement alarm board from its packaging and place it on an antistatic mat. 2. Seat the alarm board back into the chassis, and tighten the four alarm board screws. 3. Reconnect the alarm board cables ( FIGURE 6-15 6-16 Sun Netra X4250 Server Service Manual • May 2010...
Reconnecting the Alarm Board Cables FIGURE 6-15 4. Route the cables into the cable guides. 5. Consider your next step: If you installed the alarm board as part of another procedure, return to that ■ procedure. Otherwise, perform the following tasks to bring the server back online: ■...
FIGURE 6-16 Removing the LED Board FIGURE 6-16 5. Carefully lift the LED board and cable from the cable clips. 6. Disconnect the cable from the LED board ( FIGURE 6-17 6-18 Sun Netra X4250 Server Service Manual • May 2010...
Disconnecting Cable From the LED Board FIGURE 6-17 7. Set the LED board aside on an antistatic mat. 8. Continue to Section 6.7.2, “Installing the LED Board” on page 6-19. 6.7.2 Installing the LED Board 1. Remove the replacement LED board from its packaging and place it on an antistatic mat.
3. Insert the tab on the LED board into the slot on the chassis ( FIGURE 6-19 4. Swing the LED board right to the chassis and tighten the thumbscrew FIGURE 6-19 6-20 Sun Netra X4250 Server Service Manual • May 2010...
Inserting the LED Board Tab and Tightening the Thumbscrew FIGURE 6-19 5. Route the LED board cable back into the cable guides. 6. Install the system fan assembly. Section 6.3.2, “Installing the System Fan Assembly” on page 6-8. 7. Install the air duct. Section 5.2.2, “Installing the Air Duct”...
Section 4.1.1, “Removing a Hard Drive” on page 4-2 ■ Section 4.3.1, “Removing the Media Bay Assembly” on page 4-8 ■ 3. Remove the screws that secure the power board to the chassis ( FIGURE 6-20 6-22 Sun Netra X4250 Server Service Manual • May 2010...
Removing the PDB Screws FIGURE 6-20 4. Lift the PDB out of the chassis and set it aside on an antistatic mat ( FIGURE 6-21 Chapter 6 Replacing Chassis Components 6-23...
5. Perform the following tasks to bring the server back online: Section 7.1.2, “Installing the Top Cover” on page 7-3 ■ Section 7.1.3, “Removing Antistatic Measures” on page 7-4 ■ 6-24 Sun Netra X4250 Server Service Manual • May 2010...
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Section 7.1.4, “Reinstalling the Server Chassis in the Rack” on page 7-4 ■ Section 7.1.5, “Reconnecting Cables to the Server” on page 7-7 ■ Section 7.1.6, “Powering On the Server” on page 7-8 ■ Chapter 6 Replacing Chassis Components 6-25...
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6-26 Sun Netra X4250 Server Service Manual • May 2010...
C H A P T E R Finishing Up This chapter describes tasks to perform after replacing components within the server. Topics include: Section 7.1, “Tasks for Finishing Up” on page 7-1 ■ Tasks for Finishing Up After replacing components inside of the server, perform the following tasks: Section 7.1.1, “Installing the PCI Mezzanine”...
3. Tighten the PCI mezzanine screws ( FIGURE 7-1 Lowering the PCI Mezzanine and Tightening the Screws FIGURE 7-1 4. Reconnect the PCI mezzanine cable ( FIGURE 7-2 Sun Netra X4250 Server Service Manual • May 2010...
Reconnecting the PCI Mezzanine Cable FIGURE 7-2 5. Install the top cover. Section 7.1.2, “Installing the Top Cover” on page 7-3. 7.1.2 Installing the Top Cover 1. Place the top cover on the chassis. Set the cover down so that it hangs over the rear of the server by about an inch (25 mm).
7.1.4 Reinstalling the Server Chassis in the Rack 1. On the rack, ensure that the rails are extended. 2. Place the ends of the chassis mounting brackets into the slide rails. Sun Netra X4250 Server Service Manual • May 2010...
Returning the Server to the Rack FIGURE 7-4 3. Slide the server into the rack until the brackets lock into place. 4. Release the slide rails from the fully extended position by pushing the release levers on the side of each rail ( FIGURE 7-5 Chapter 7 Finishing Up...
Note – Refer to the server installation guide for detailed CMA installation instructions. a. Insert the smaller extension into the clip located at the end of the mounting bracket ( FIGURE 7-6 Sun Netra X4250 Server Service Manual • May 2010...
Installing the CMA FIGURE 7-6 b. Plug the CMA rail extension into the end of the left sliding rail assembly. The tab at the front of the rail extension clicks into place. 7. Reconnect the cables to the back of the server. Section 7.1.5, “Reconnecting Cables to the Server”...
Use the tip of a pen to press the power button on the bezel ( FIGURE 7-7 ■ Powering On the Server FIGURE 7-7 Power button Type the start /SP command to the system console. ■ For example: -> start /SP Sun Netra X4250 Server Service Manual • May 2010...
A P P E N D I X Signal Pinouts This appendix gives the pinouts for the server rear ports and identifies connectors on various server boards. Topics include: Section A.1, “Gigabit Ethernet Ports” on page A-1 ■ Section A.2, “Network Management Port” on page A-2 ■...
Caution – If you are planning to use the network management (NET MGT) port, you must use a shielded Ethernet cable to maintain your server’s NEBS compliance. The cable’s shield must be grounded at both ends. Network Management Port Pin Numbering FIGURE A-2 Sun Netra X4250 Server Service Manual • May 2010...
Network Management Connector Signals TABLE A-3 Signal Description Signal Description Transmit Data + Common Mode Termination Transmit Data – Receive Data – Receive Data + Common Mode Termination Common Mode Termination Common Mode Termination Serial Port The server has one serial port, labeled SER MGT. lists the default serial TABLE A-4 connection settings for the serial port.
A.3.1.1 RJ-45 to DB-9 Adapter Crossovers RJ-45 to DB-9 Adappter Crossovers TABLE A-6 Serial Port (RJ-45 Connector) DB-9 Adapter Signal Description Signal Description Signal Ground Signal Ground Signal Ground Signal Ground Sun Netra X4250 Server Service Manual • May 2010...
A.3.1.2 RJ-45 to DB-25 Adapter Crossovers RJ-45 to DB-25 Adapter Crossovers TABLE A-7 Serial Port (RJ-45 Connector) DB-25 Adapter Signal Description Signal Description Signal Ground Signal Ground Signal Ground Signal Ground Video Connector The video connector (VGA) is an HD-15 connector that can be accessed from the back panel.
FIGURE A-5 TABLE A-9 describes the pin signals. Note – The alarm port relay contacts are rated for 100 V 0.2 A maximum. Alarm Port Pin Numbering FIGURE A-5 Sun Netra X4250 Server Service Manual • May 2010...
Alarm Connector Signals TABLE A-9 Signal Description Signal Description RESET0 ALARM1_NC − RESET0 ALARM1_COM RESET1 ALARM2_NO − RESET1 ALARM2_NC ALARM0_NO ALARM2_COM ALARM0_NC ALARM3_NO ALARM0_COM ALARM3_COM ALARM1_NO CHASSIS FRAME GND Each alarm has a corresponding alarm LED on the front panel: ALARM0 and the Critical LED ■...
This chapter describes how to view or modify the BIOS Setup Utility screens in the . The BIOS Setup utility reports system information and can be Sun Netra X4250 server used to configure the server BIOS settings. The Basic Input/Output System (BIOS) has a Setup utility stored in the BIOS flash memory.
This section contains information and considerations regarding the system BIOS. B.2.1 Peripheral Component Interconnect (PCI) Card Slot Booting Priority For the locations of the Sun Netra X4250 server PCI slots, see Section 5.1, “Replacing PCI-X and PCIe Cards” on page 5-1.
B.2.3 NIC Naming illustrates the default naming used by the various operating systems for the TABLE B-1 four NICs shown in FIGURE B-1 Sun Netra X4250 NIC Naming TABLE B-1 Net 0 Net 1 Net 2 Net3 slot 108...
Menu Screens” on page B-24 fail-safe defaults. summarizes the BIOS menu tree. See Section B.3.1, “BIOS Setup Menu FIGURE B-2 Screens” on page B-6 for examples of each of these screens. Sun Netra X4250 Server Service Manual • May 2010...
BIOS Utility Menu Tree FIGURE B-2 Exit Main Advanced Server Boot Security Product Boot Settings Configuration Information Settings Boot Device System Mem- View SP ory Settings Priority Event Log Remote Hard Disk Access Configuration Drives CD/DVD Super Reset BMC Drives Password Trusted Computing...
The BIOS Main screens provide general product information, including BIOS type, processor type, memory, and time and date. Sun Netra X4250 server from Oracle has the following BIOS Main screens. BIOS Setup Utility: Main - System Overview FIGURE B-3 Sun Netra X4250 Server Service Manual • May 2010...
The BIOS Advanced screens provide detailed configuration information for the CPU, memory, IDE, Super IO, trusted computing, USB, PCI, MPS, and other system information. has the following BIOS Advanced screens: Sun Netra X4250 server Appendix B Configuring BIOS and POST...
B.3.1.3 BIOS Boot Menu Screens The BIOS Boot screens enable you to configure the boot device priority (hard drives and the optical media drives). Sun Netra X4250 server has the following BIOS Boot screens. Appendix B Configuring BIOS and POST...
The BIOS Server screens enable you to configure Server devices (if applicable). Note – The term BMC that may be displayed on some screens refers to the SP (service processor). has the following BIOS Server screens. Sun Netra X4250 server B-16 Sun Netra X4250 Server Service Manual • May 2010...
BIOS Setup Utility: Server - LAN Configuration FIGURE B-23 BIOS Setup Utility: Server - LAN Configuration - Reset SP (BMC) Password FIGURE B-24 B-18 Sun Netra X4250 Server Service Manual • May 2010...
B.3.1.5 BIOS Security Menu Screens The BIOS Security screens enable you to set or change the user and supervisor passwords. Sun Netra X4250 server has the following BIOS Security screens: B-20 Sun Netra X4250 Server Service Manual • May 2010...
BIOS Exit Menu Screens The BIOS Exit screens enable you to save changes and exit, discard changes and exit, discard changes, or load optimal or fail-safe defaults. Sun Netra X4250 server has the following BIOS Exit screens: Appendix B Configuring BIOS and POST...
Viewing Event Logs Use this procedure to view the BIOS event log and the SP system event log. 1. To turn on main power mode (all components powered on) if necessary, use a ball point pen or other stylus to press and release the Power button on the server front panel ( FIGURE 1-6 When main power is applied to the full server, the Power OK LED next to the...
4. From the Server screen, select either SP BIOS WatchDog Timer Action or SP OS WatchDog Timer Action. 5. The Options screen is displayed ( FIGURE B-36 6. From the Options screen, select the desired action. B-26 Sun Netra X4250 Server Service Manual • May 2010...
7. From the Server screen, set either the SP BIOS WatchDog Time Out or SP OS WatchDog Time Out value, if applicable. 8. Save the changes and exit BIOS Utility by pressing F10. Alternately, you can select the Exit screen, then select Save Changes and Exit. SP Watch Dog Timer Options Screen FIGURE B-36 Power-On Self-Test (POST)
The Advanced Settings screen is displayed. 3. Select IPMI 2.0 Configuration. The IPMI 2.0 Configuration screen is displayed. 4. Select the LAN Configuration menu item. The LAN Configuration screen displays the service processor’s IP address. B-28 Sun Netra X4250 Server Service Manual • May 2010...
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5. To configure the service processor’s IP address (optional): a. Select the IP Assignment option that you want to use (DHCP or Static). If you choose DHCP, the server’s IP address is retrieved from your network’s ■ DHCP server and displayed using the following format: Current IP address in BMC : xxx.xxx.xxx.xxx If you choose Static to assign the IP address manually, perform the following ■...
Default Boot Order – The letters in the brackets represent the boot devices. To ■ see the letters defined, position your cursor over the field and read the definition in the right side of the screen. B-30 Sun Netra X4250 Server Service Manual • May 2010...
B.6.4 POST Codes contains descriptions of each of the POST codes, listed in the same order in TABLE B-3 which they are generated. These POST codes appear as a four-digit string that is a combination of two-digit output from primary I/O port 80 and two-digit output from secondary I/O port 81.
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Preparing CPU for booting to OS by copying all of the context of the BSP to all application 8600 processors present. Note: APs are left in the CLI HLT state. B-32 Sun Netra X4250 Server Service Manual • May 2010...
B.6.5 POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS pre-boot process. describes the type of checkpoints that might occur during TABLE B-4 the POST portion of the BIOS. These two-digit checkpoints are the output from primary I/O port 80.
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Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed. Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. B-34 Sun Netra X4250 Server Service Manual • May 2010...
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POST Code Checkpoints (Continued) TABLE B-4 Post Code Description Initializes NUM-LOCK status and programs the KBD typematic rate. Initializes Int-13 and prepares for IPL detection. Initializes IPL devices controlled by BIOS and option ROMs. Initializes remaining option ROMs. Generates and writes contents of ESCD in NVRAM. Logs errors encountered during POST.
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Note: APs are left in the CLIHLT state. OEM POST error. This range is reserved for chipset vendors and system manufacturers. 61-70 The error associated with this value might be different from one platform to the next. B-36 Sun Netra X4250 Server Service Manual • May 2010...
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Appendix B Configuring BIOS and POST B-37...
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B-38 Sun Netra X4250 Server Service Manual • May 2010...
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Appendix B Configuring BIOS and POST B-39...
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B-40 Sun Netra X4250 Server Service Manual • May 2010...
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Index Locator, 1-10 BIOS Activity LED changing menu settings, B-1 bezel, 1-10 PCI-X slot priority, B-2 hard drive, 1-11 POST code checkpoints, B-37 Advanced ECC technology, 1-15 POST codes, B-35 air duct sample setup menu screens, B-6 installing, 5-14 setup screens summary, B-4 removing, 5-13 special considerations, B-2 replacing, 5-13...
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3-12 overview, 1-13 fan assembly internal inspection, 2-3 installing, 6-12, 6-14 removing, 6-9 replacing, 6-9 latch release button, hard drive, 4-3 hot-plugging, 4-1 LED board, 3-12 identification, 4-2 Index-2 Sun Netra X4250 Server Service Manual • May 2010...
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6-9 removing from rack, 3-6 LED board, 6-17 server, locating, 1-10 optical media drive, 4-6 service processor, 1-7 PCI tray, 3-9 service visit information, gathering, 2-2 PCIe card, 5-9, 5-11 Index-4 Sun Netra X4250 Server Service Manual • May 2010...
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setlocator command, 1-10 shutdown procedure, 2-3 shutting down the system, 3-3 slide rail release lever, 3-7 releasing, 3-6, 7-5 special considerations, BIOS, B-2 standby, 3-5 standby power power, 3-5 state of server, 1-10 SunVTS, 1-7 tasks before component replacement, 3-3 tools required, 3-3 top cover installing, 7-3...
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Index-6 Sun Netra X4250 Server Service Manual • May 2010...
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