System Configuration Information Needed
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration
Related Information
Sun Server X4-2 Service Manual, "About System Components" on page 16
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Oracle x86 Servers Diagnostics, Applications, and Utilities Guide For Servers with
■
Oracle ILOM 3.1 at:
Locating the System Serial Number
You might need to have your server serial number when you ask for service on your
system. Record this number for future use. Use one of the following methods to
locate your server serial number:
On the front panel of the server, look to the left of the status indicators.
■
For the exact location of the serial number, see
Connectors, and Drives" on page
Locate the yellow Customer Information Sheet (CIS) attached to your server
■
packaging. This sheet includes the serial number.
From the Oracle ILOM web interface, go to the System Information > Summary
■
page in the Oracle ILOM browser interface.
From the Oracle ILOM CLI, type the show /System command.
■
Related Information
"Front Panel Status Indicators, Connectors, and Drives" on page 22
■
182
Sun Server X4-2 Installation Guide • February 2014
Your Information
http://www.oracle.com/goto/x86AdminDiag/docs
22.
"Front Panel Status Indicators,
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