Technical Support Information Worksheet - Sun Microsystems Server X4-2 Installation Manual

Problem
Hung or frozen
server: No response
from mouse or
keyboard or any
application.
Related Information
"Installation Procedure Overview" on page 2
■
"About Server Features and Components" on page 19
■
Sun Server X4-2 Service Manual, "Troubleshooting the Server" on page 21
■
Technical Support Information
Worksheet
If the troubleshooting information fails to solve your problem, use the following
table to collect information that you might need to communicate to the Oracle
Service personnel.
System Configuration Information Needed
Service contract number
System model
Operating system
System serial number (For instructions for locating this
number, see "Locating the System Serial Number" on
page 182.)
Peripherals attached to the system
Possible Solution
Try to access your system from a different server on the network:
1. On another system, type ping IP-address-of-server.
2. If a response is returned, then try logging in to the server using
telnet, ssh, or rlogin.
3. If you successfully log in, list the running processes using the ps
command.
4. Kill any processes that appear unresponsive or should not be
running, by using the kill process-ID command.
5. Check the responsiveness of the server after each process is killed.
If this procedure does not work, power cycle the server:
1. Press the Power button to power off the server, and wait 20 to 30
seconds.
2. Press the Power button again to power the system back on.
Your Information
Troubleshooting Installation Issues 181