Display Problems; Printing Problems; Copy Problems - Xerox Phaser 6000 Service Manual

Display Problems

Printing Problems

Copy Problems

Phaser 6000/6010 and WC 6015 MFP
If the Control Panel displays only diamonds or is blank:
1. Turn Off the printer, wait 10 seconds, then turn On the printer.
2. When tests complete, Ready to Print should appear on the display.
If the problem persists see "Power Supply Troubleshooting" on page 4-67, and "DC
Power Troubleshooting" on page 4-68.
If menu settings entered from the Control Panel have no effect, change or disable
print settings from the print driver, the print utilities, or the application.
Note
Settings made in the application, print driver, or print utilities override settings
made from the Control Panel.
If a job did not print correctly or incorrect characters were printed, check the
following:
1. Check that the printer is in a "Ready" state before sending a print job. The
Phaser 6000B Ready LED is illuminated, and the Phaser 6010N/WorkCentre
6015 MFP displays "Ready".
2. Check the loaded media.
3. Check the print driver.
4. Check the printer connections to Ethernet or USB.
5. Verify that the correct print media size is selected.
6. If using a print spooler, verify that the spooler has not stalled.
7. Check the printer's interface configuration. Determine the host interface you
are using. Print the Configuration Page to verify that the current settings are
correct.
If document loaded in the ADF cannot be copied, check and try the following.
1. Ensure that the ADF cover is firmly closed.
Xerox Internal Use Only
Troubleshooting
4-3