Xerox Phaser 6000 Service Manual page 253

Phaser 6000/6010 and WC 6015 MFP
Problem
Smear appears at the same
location on the output when
scanned using the document
glass.
Images are skewed.
Diagonal lines appear jagged
when scanned using the ADF.
One of the following messages
appears on your computer
screen:
Device can't be set to the H/W
mode you want.
Port is being used by another
program.
Port is Disabled.
Scanner is busy receiving or
printing data. When the
current job is completed, try
again.
Invalid handle.
Scanning has failed.
Printer does not properly transfer
scan data to a specified
destination via the Scan to E-
mail or Scan to Network feature
Xerox Internal Use Only
Check/Explanation
Clean the document glass.
Ensure that the document is loaded straight
in the ADF or on the document glass.
If the document uses thick media, try
scanning it from the document glass.
1. There may be a copying or printing job in
progress. When the current job is complete,
try the job again.
2. The selected port is currently being used.
Restart your computer and try again.
3. The printer's cable may be improperly
connected or the power may be off.
4. The scanner driver is not installed or an
operating environment is not set up
properly.
5. Ensure that the port is properly connected
and the power is turned on. Then restart
your computer.
6. Check if the USB cable is properly
connected.
1. Check the following settings under
Address Book > Server Address:
Server Address
Server Path
Share Name
Login Name
Login Password
Scan to E-mail
2. Check the following setting under Address
Book > E-Mail Address:
Address
Troubleshooting
4-5