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-ldir
This optional parameter supplies the name of a subdirectory where the
program stores the tar file. If you do not supply the parameter, the
program places the tar file in a subdirectory named ftdc_files.
Note: The directory name supplied with this parameter must be valid for
the operating system in use (Windows or Linux).
-log
This optional parameter provides the name of a log file that contains FTDC
Utility execution information. If you do not supply the parameter, the
program logs information in a file named ftdc.log.
-pwd
Supply this parameter if the password for the controller has been changed.
If you do not supply the parameter, theFTDC Utility uses the default
parameter for the controller.
If you provide incorrect parameters or fail to provide a required parameter, the
FTDC Utility displays the following usage message and makes no further attempt
to communicate with the subsystem: Missing or unrecognized parameter name
Usage:
ftdc –version
ftdc –help
ftdc -ip <adrs> [-allowoffline]
-ldir <local dir>] [-log <file name>] [-pwd <password>]
Recorded information
The First Time Data Capture Utility records its actions in a log file. For each
execution of the program, It also records the starting time and the program
version. As the FTDC Utility collects each group of files it notes in the log the files
that were collected for that group. If there are no files for a file group, the utility
notes that fact in the log. The log file contains a minimal amount of information
for each execution of the utility and information from consecutive executions of the
program are appended to the file. If the file becomes too large, you can delete the
file when the FTDC Utility is not running.
Usage examples: The following are command line parameters for collecting the
files into the tar file and parameters for examining the resulting tar file:
Note: during operation, the FTX program writes messages to the console. In some
cases, the messages seem to indicate a failure (for example, ERR_INVALID_IP);
however, these messages are part of a normal operation and can be ignored.
Examine the First Time Data Capture Utility log to determine if the utility and FTX
programs are running as expected.
Examples:
This example collects support information using the default log subdirectory,
default log file name, and default controller password: ftdc –ip 172.31.19.181
This command collects information in the myfiles directory. The FTDC Utility uses
the default controller password. ftdc –ip 172.31.19.181 –ldir myfiles
This command collects information in the ftdc_files directory and records the
program actions in a log named mylog. The FTDC Utility uses the default controller
password. ftdc –ip 172.31.19.181 –log mylog
This command collects information in the ftdc_files directory and records the
program actions in a log named mylog. FTDC Utility uses the default controller
Chapter 11. Troubleshooting and support
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Table of Contents
Troubleshooting
