Audience; System Overview - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Introduction
What is CentreVu® Explorer II?

Audience

This guide is written for customers of the CentreVu Explorer II solution, and
includes anyone who is installing the CentreVu Explorer II software (for example,
Lucent NetCare® Professional Services, Technical Service Center, Maintenance
and Provisioning, Call Management System Helpline, Sales Design Support Center
(SDSC), and anyone else who might use or support a CentreVu Explorer II
installation and setup).
In general, the Lucent NetCare Professional Services is responsible for installing
and training on the CentreVu Explorer II software. This CentreVu® Explorer II
Installation for Windows NT® guide is for anyone who needs to know:
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Software installation
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Maintenance for CentreVu Explorer II
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Suggestions for installers concerning the troubleshooting of the CentreVu
Explorer II solution.

System Overview

CentreVu Explorer II collects data from a Lucent Technologies call center
environment. Data is delivered to an external Windows NT® server through a local
area network (LAN) connection to the CentreVu Call Management System (CMS).
Note:
The CentreVu CMS must be connected to a DEFINITY
Communications Server (ECS)/switch. CentreVu Explorer II operates only
in a Lucent Technologies environment.
Files are transmitted over the local area network at a rate based on the CentreVu
CMS settings. CentreVu Explorer II reads these files, formats the data, and stores it
in a local database. This data is accessed through a query engine utilizing a web
browser front end as an access vehicle.
CentreVu Explorer II Version 1.0 Installation for Windows NT
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Enterprise
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