Endress+Hauser Proline Promass A 100 PROFINET Operating Instructions Manual page 89

Proline Promass A 100 PROFINET
Fault
Unable to connect to the web server.
Web browser frozen and operation no longer
possible
Display of web browser content is difficult to
read or incomplete.
Incomplete or no display of content in the web
browser
Operation with FieldCare or DeviceCare via
service interface CDI-RJ45 (port 8000) is not
possible.
Flashing the firmware with FieldCare or
DeviceCare via service interface CDI-RJ45 (port
8000 or TFTP ports) is not possible.
Endress+Hauser
Possible causes
The Ethernet interface on the PC is incorrectly
configured.
• The IP address on the PC is incorrectly
configured.
• IP address is not known.
The web browser setting "Use a proxy server for
your LAN" is enabled on the PC.
Apart from the active network connection to the
measuring instrument, other network
connections are also being used.
Data transfer is active.
Connection lost
Web browser version used is not optimal.
Unsuitable view settings.
• JavaScript is not enabled.
• JavaScript cannot be enabled.
Firewall of the PC or network is blocking
communication.
Firewall of the PC or network is blocking
communication.
For system integration
Error
The PROFINET device name is not
displayed correctly and contains
coding.
‣
Check the properties of the Internet protocol
(TCP/IP).
‣
Check the network settings with the IT
manager.
‣
If addressing via hardware: open the
transmitter and check the IP address
configured (last octet).
‣
Check the IP address of the device with the
IT manager.
‣
If the IP address is not known, set DIP
switch no.10 on the I/O electronics module
10 to ON, restart the device and enter the
factory IP address 192.168.1.212.
Disable use of the proxy server in the LAN
settings.
Using the example of MS Internet Explorer:
‣
Under Control Panel, open Internet options.
‣
Select the Connections tab.
‣
Double-click LAN Settings.
‣
In LAN Settings, disable use of the proxy
server.
‣
Press OK to confirm.
• Make sure that there are no other network
connections from the PC and close other
programs on the PC with network access.
• If using a docking station for notebooks, make
sure that a network connection to another
network is not active.
Wait until data transfer or current action is
finished.
‣
Check cable connection and power supply.
‣
Refresh the web browser and restart if
necessary.
‣
Use correct web browser version →  41.
‣
Empty the web browser cache.
‣
Restart the web browser.
Change the font size/display ratio of the Web
browser.
‣
Enable JavaScript.
‣
Enter http://XXX.XXX.X.X.XX/servlet/
basic.html as the IP address.
Depending on the settings of the firewall used
on the PC or in the network, the firewall must be
adapted or disabled to allow FieldCare/
DeviceCare access.
Depending on the settings of the firewall used
on the PC or in the network, the firewall must be
adapted or disabled to allow FieldCare/
DeviceCare access.
Possible causes
A device name containing one or
more underscores has been
specified via the automation
system.
Diagnostics and troubleshooting
Remedial action
Remedy
Specify a correct device name
(without underscores) via the
automation system.
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