Troubleshooting; Features Of The Troubleshooting Page - Extron electronics SMP 300 Series User Manual

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Troubleshooting

The five pages within the Troubleshooting page contain controls typically used during
initial setup to test connections, and then later if product support issues arise. A logged in
administrator can:
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NOTES:

Features of the Troubleshooting Page

System Name:
Location:
Figure 79.
The pages within Troubleshooting are:
1
2
3
4
5
If an administrator username and password are set for the unit, enter those in the
appropriate fields in the SFTP client.
Log into or connect to the SMP.
Use the SFTP client software to copy files (recordings, logs, background images) to and
from the internal storage folders on the SMP.
Disconnect from the SMP (close the SFTP session).
View current system conditions and connections.
View event logs and alarms.
Test network connections.
Reset the unit.
Only administrators have access to the Troubleshooting tab and can see and
•
make changes to all settings.
• The factory configured passwords for all accounts on this device have been set to
the device serial number. In the event of a complete system reset, the passwords
convert to the default, which is no password (see
to change a password).
SMP-351-TechP21
SMP-351-TechP21
1 1 1 2 2 2 3 3 3 4 4 4
Troubleshooting Tab
Status (see page 98) — Displays information about the firmware and web page
versions, system and component temperatures, fan speeds, Ethernet connection, MAC
address, date and time, as well as details about the bit rates for audio and both the
archive and confidence encoding streams.
Logs (see page 99) — Displays a list (log) of alerts and notices for any event set up
for any status other than Disabled in Configuration > Alarms and Traps > Alarm
Message List. The log can be sorted by date and time, severity, DB ID, or message. It
can also be filtered, or exported to a CSV file.
Alarms (see page 100) — Similar to Logs, this page displays a list of the more severe
events that trigger alarms. The list can be sorted, filtered, or exported to a CSV file.
Individual alarms can be cleared. Only active and recently active alarms are displayed.
Diagnostic Tools (see page 101) — Test network connections using a ping utility, a
route (tracert) function, or Nmap test. Also, run other diagnostic tests that generate a
debugging log.
System Resets (see page 102) — Initiate a unit reboot, delete all stored content and
format the internal storage, or perform one of five different types of reset.
Users and Roles
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SMP 300 Series • Web-Based User Interface
on page 86
97