Troubleshooting; Power Connections; Data Connections; Device Control Connections And Configuration - Extron electronics IPCP 505 User Manual

Troubleshooting

Turn on the input devices (DVD players, VCRs, Blu-ray players, PCs, and other sources),
output devices (display screens, projectors), the IPCP 505, and the PC and touchpanel.
Touch a configured button on the touchpanel or (via PC) click a control button on the IPCP
embedded Control web pages.
If an input or output AV device cannot be remotely controlled (does not respond as
expected), check the following items.

Power Connections

•
•

Data Connections

1.
2.
3.

Device Control Connections and Configuration

•
•
•
If you still experience problems, call the
Extron S3 Control Systems Support Hotline (1.800.633.9877).
Ensure that all devices are plugged in.
Make sure that each device is receiving power. The IPCP front panel Power LED lights if
the device is receiving power.
Check the cabling connections and make adjustments as needed. The Link LEDs on the
IPCP and on the touchpanel or PC should be steadily lit green if a network connection is
detected. If these LEDs are not lit, either the cable is faulty or not plugged in, or the wrong
type of cable is being used (see
Try to "ping" the unit by entering ping 192.168.254.254 at the command prompt, or
use the IP or web address provided to you by your system administrator. If you get no
response:
• Make sure your unit is using the appropriate subnet mask (check with your system
administrator).
Make sure your PC and network do not have a software firewall program that might
•
block the IP address of the IPCP unit.
If contact is established with the unit, but the IPCP web pages cannot be accessed
by your browser, verify (via an Internet network options or preferences menu) that your
browser is configured for direct network connection and is not set up to use a proxy
server.
Verify that ports are wired correctly and that ground (earthing) wires are connected to
the proper pins on the IPCP and, if applicable, on the controlled device.
Ensure that each IR emitter head is placed adjacent to or directly over the IR pickup
window on the controlled device.
Verify that the appropriate drivers were used while creating the GC configuration file
and that the correct commands and signal types (IR or RS-232) are associated with the
correct ports on the IPCP and on the other devices.
LAN (IP) connector and LEDs
Extron Sales & Technical Support Hotline
IPCP 505 • Software-based Configuration and Control
on page 14).
or the
52