Extron electronics Quantum Ultra Series User Manual
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Extron electronics Quantum Ultra Series User Manual

Videowall processing system
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User Guide
Videowall Processors
Quantum Ultra
Videowall Processing System
68-2760-01 Rev. F
08 20

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Summary of Contents for Extron electronics Quantum Ultra Series

  • Page 1 User Guide Videowall Processors Quantum Ultra Videowall Processing System 68-2760-01 Rev. F 08 20...
  • Page 2 Safety Instructions Safety Instructions • English WARNING: This symbol, , when used on the product, is intended to alert the user of the presence of uninsulated dangerous voltage within the product’s enclosure that may present a risk of electric shock. ATTENTION: This symbol, , when used on the product, is intended...
  • Page 3 Copyright © 2017-2020 Extron. All rights reserved. www.extron.com Trademarks All trademarks mentioned in this guide are the properties of their respective owners. The following registered trademarks ( ® ), registered service marks ( ), and trademarks ( ) are the property of RGB Systems, Inc. or Extron (see the current list of trademarks on the Terms of Use page at www.extron.com):...
  • Page 4 FCC Class A Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 5 Conventions Used in this Guide Notifications The following notifications are used in this guide: WARNING: Potential risk of severe injury or death. AVERTISSEMENT : Risque potentiel de blessure grave ou de mort. CAUTION: Risk of minor personal injury. ATTENTION : Risque de blessure mineure.

  • Page 7: Table Of Contents

    Contents Operation ..........40 Introduction ..........1 Starting the Control Panel ........40 About this Guide ..........1 Buttons on the Control Panel ......42 About the Quantum Ultra Videowall Processors ... 1 Loading Image Files — Quantum Ultra 610 Quantum Ultra 610 and 305 ......
  • Page 8 Maintenance ..........79 Front Panel — Quantum Ultra 610 ..... 79 Accessing the Quantum Ultra 610 Front Panel ............79 Front Panel Contents ........81 Replacing Input and Output Cards ..... 82 Replacing a Power Supply — Quantum Ultra 610 ........... 84 Replacing the Primary Power Supply .....

  • Page 9: Introduction

    Introduction This section gives an overview of the Extron Quantum Ultra Videowall Processing System, describes its significant features, and provides sample application diagrams. The following topics are covered: • About this Guide About the Quantum Ultra Videowall Processors • • Features HyperLane Bus for Source Transfer •...

  • Page 10: Quantum Ultra Connect 128 And 84

    Quantum Ultra Connect 128 and 84 The Quantum Ultra Connect 128 and 84 have fixed configurations. The Quantum Ultra Connect 128 has three HDMI input cards and two HDMI output cards, while the Quantum Ultra Connect 84 has two HDMI input cards and one HDMI output card. This card configuration is fixed and cannot be modified by the user.
  • Page 11 Key Minder continuously verifies HDCP compliance for quick, reliable • ® switching — Key Minder authenticates and maintains continuous HDCP encryption between input and output devices to ensure quick and reliable switching in professional AV environments, while enabling simultaneous distribution of a single source signal to one or more displays.

  • Page 12: Quantum Ultra 610 And 305

    • Write-protected operating system — Prevents any permanent modification to the file system without administrator password verification and eliminates the possibility of viruses or unauthorized file updates from being retained across a power cycle. • Extron Everlast™ Power Supply — Provides worldwide power compatibility, with high-demonstrated reliability and low power consumption for reduced operating cost.
  • Page 13 Removable storage drives (Quantum Ultra 610) — The Quantum Ultra 610 • features operating system and data storage drives that are easily removable to accommodate security management procedures. • Hot-swappable, dual-redundant power supplies (Quantum Ultra 610) — The Quantum Ultra 610 features hot swappable, dual-redundant power supplies with two AC power inputs as standard equipment for reliable operation and maximum up-time.

  • Page 14: Quantum Ultra Connect 128 And 84

    Selectable DTP, XTP matrix, and HDBaseT output modes (OUT4DTP card) — • Allows selection of the type of twisted pair technology best suited for the application. Power insertion enables remote powering of DTP receivers (OUT4DTP • card) — 12 V DC insertion at the OUT4DTP output card enables the DTP receivers to be powered over the twisted pair connections, eliminating the need for separate power supplies at the remote units.

  • Page 15: Virtual Network Computing (Vnc)

    The following table gives a breakdown of common resolutions and the number of sources at that native resolution that can be passed down a 400 Gbps HyperLane bus: Width Height Frame Rate Bandwidth (Gbps) Number of Native Sources 1024 1.42 1280 1.66 1920...

  • Page 16: Application Examples

    Application Examples The following application diagrams show examples of how the Quantum Ultra 610 and 305, and the Quantum Ultra Connect 128 can be connected. Control VLAN Ethernet HDMI HDMI HDMI HDMI Extron TLP Pro 1520TG 15" Tabletop TouchLink Pro Ethernet QUANTUM ULTRA CONNECT INPUTS...
  • Page 17 Extron HDMI HDMI Quantum Ultra Ultra-high Bandwidth 4K Videowall Processor QUANTUM ULTRA 610 INPUTS QUANTUM IN4HDMI INPUTS QUANTUM IN4HDMI INPUTS QUANTUM IN4HDMI OUTPUTS QUANTUM OUT4HDMI OUTPUTS OUTPUTS QUANTUM OUT4HDMI POWER SYSTEM REMOTE DISCONNECT POWER CORD BEFORE SERVICING RS-232 CONFIG Tx Rx G HDMI HDMI Extron...
  • Page 18 HDMI RS-232 HDMI RS-232 Extron Extron LINK OUTPUTS LINK OUTPUTS LINK OUTPUTS LINK OUTPUTS LINK OUTPUTS LINK OUTPUTS POWER POWER POWER POWER POWER POWER AUDIO AUDIO AUDIO AUDIO AUDIO AUDIO 0.7A MAX 0.7A MAX 0.7A MAX 0.7A MAX 0.7A MAX 0.7A MAX DTP HDMI DTP HDMI...

  • Page 19: Installation And Configuration

    Installation and Configuration This section provides the steps to install the Quantum Ultra processor. It also describes the rear panel components and provides instructions for cabling. • Installation Steps • Front Panel Features • Rear Panel Features • Input and Output Cards Adjusting for Edge Blending and Mullion Compensation •...

  • Page 20: Front Panel Features

    Power on the Quantum Ultra and all connected devices. Download and install VCS on your computer (see Videowall Configuration Software (VCS) Program on page 74). The default IP addresses of the Quantum Ultra chassis are: • LAN A: 192.168.254.254 LAN B: 192.168.1.254 •...

  • Page 21: Quantum Ultra 610 Front Panel Door

    Quantum Ultra 610 Front Panel Door The Quantum Ultra 610 front panel is a door that opens to provide access to user-replaceable parts. This front panel door covers the power supplies, fans, and System Board Computer (SBC) assembly. A A A LOCK OPEN STATUS...

  • Page 22: Rear Panel Features

    Rear Panel Features Quantum Ultra 610 QUANTUM ULTRA 610 INPUTS QUANTUM IN SMD 100 LAN A LAN B INPUTS QUANTUM IN4HDMI INPUTS QUANTUM IN4HDMI INPUTS QUANTUM IN4HDMI INPUTS INPUTS QUANTUM IN4HDMI QUANTUM IN4HDMI I I I OUTPUTS QUANTUM OUT4HDMI A A A OUTPUTS QUANTUM OUT4HDMI OUTPUTS...
  • Page 23 POWER switch — Press the bottom of this rocker switch to power the unit (both power supplies) off and on. • If the unit is off, momentarily pressing this switch powers it on. • If the unit is on, pressing and holding this switch for approximately 5 seconds powers it down.

  • Page 24: Hdmi Lockit Cable Lacing Brackets

    HDMI LockIt Cable Lacing Brackets Four Extron LockIt cable lacing brackets are provided with each HDMI card for the Quantum Ultra (additional ones can be ordered). These brackets enable you to secure HDMI input and output device cables to the HDMI connectors on the cards to prevent intermittent or complete signal loss due to a loose cable connection.

  • Page 25: Card Locations - Quantum Ultra 610 And 305

    Card Locations — Quantum Ultra 610 and 305 When the Quantum Ultra is assembled at the factory, all the input cards are installed in slots above the output cards in the chassis. If installing cards yourself, do not intersperse input cards with output cards. Each card slot can contain either an input or an output card, depending on the configuration that was ordered (at least one input and one output card must be installed).
  • Page 26 Card Outputs Video at Unity Input HyperLane Output Card Card Source Is Not Scaled (Unity / Native Resolution / 1:1) Card Outputs Video Scaled Down Input HyperLane Output Card Card Source Is Scaled Down Figure 9. Example of a Source Displayed Full-Sized and Down-scaled Up-scaling (magnification) is achieved by a scaler on the output card (see Source up-scaling...
  • Page 27 Example 2: One 1080p input at 60 Hz applied to one input card Processed Four unique at 60 Hz mini cation sizes for one source Processed Eight unique at 30 Hz mini cation sizes for one source Figure 11. Example of One Input at 1080p, 60 Hz, on One Input Card Example 3: Two 4K inputs at 30 Hz applied to one input card Processed at 30 Hz One unique...
  • Page 28 Example 5: One 4K input at 60 Hz, column or quad format, applied to one input card One unique Processed at 60 Hz mini cation size for one 4K grouped source Processed at 30 Hz Two unique mini cation sizes for one 4K grouped source Processed at 15 Hz Four unique...
  • Page 29 HDCP authorization HDCP authorization allows the unit to appear HDCP compliant or non-compliant to the connected source. This is useful if the source automatically encrypts all content when connected to an HDCP compliant device, if the displays in the system are not HDCP compliant, or if the source is being shared to capture devices that do not support HDCP.
  • Page 30 Maximum instances of a rotated source per input card Example 1: Four rotated 1080p inputs at 60 Hz applied to one input card Processed at 60 Hz Two rotated 1080p sources can be shown at 60 Hz. Four rotated 1080p sources Processed at 30 Hz can be shown at 30 Hz.
  • Page 31 Example 3: Two rotated 4K inputs at 30 Hz applied to one input card One rotated 4K source Processed at 30 Hz can be shown at 30 Hz. Processed at 15 Hz Two rotated 4K sources can be shown at 15 Hz. Figure 19.
  • Page 32 IP inputs — Quantum Ultra 610 and 305 Only The IN SMD 100 cards each contain two identical RJ-45 connectors (LAN A and LAN B). Connect these ports to a network to enable decoding and displaying of multiple video streams. You can select, add, and configure these streams using VCS (see the VCS Help File for instructions).
  • Page 33 Streaming methods The IN SMD 100 input card supports the following streaming methods provided by the Extron SME 100, Extron SMP 351, and 3rd party encoders: UDP-TS (Push) — Single program MPEG-2 Transport stream (SPTS), multicast only. • • RTP (Push) — Native (elementary video streams), multicast only. Single program MPEG-2 Transport stream (SPTS) (RTP-TS), multicast only.

  • Page 34: Outputs

    SAP (Session Announcement Protocol – RFC 2974) — Allows decoders to discover • and list streams (sessions) available on the local network. Specifically, displays a list of currently active and compatible multicast streams on the web interface browser page, allowing a user to select and load, and begin decoding and displaying, any of those streams without requiring any further information.
  • Page 35 DTP output cards (Quantum Ultra 610 and 305 only) — These cards have four • twisted pair outputs on RJ-45 connectors. They also contain an RS-232/IR control connector for each output, a TP mode switch, and a power connector providing power over DTP for the four outputs.
  • Page 36 OVER TP control connectors — Each DTP output connector has an RS-232 and IR control connector associated with it. Connect serial RS-232 signals, modulated IR signals, or both, to these 3.5 mm, 5-pole captive screw connectors (the ground pin is shared) to insert bidirectional RS-232 and IR communications (including SIS commands) into the signal passing through the associated DTP outputs.
  • Page 37 The following table shows all the output resolutions and refresh rates supported on Quantum Ultra and which connectors on the output cards support each resolution. All — Indicates resolutions and rates supported on all connectors on the output cards. 2, 4 — Indicates resolutions and rates supported only on connectors 2 and 4. Resolution 23.98 Hz 24 Hz...
  • Page 38 Custom output resolutions Using the VCS program, you can add custom output resolutions based on EDID that have either been captured from the connected sink device on an output or uploaded (see the VCS Help File for information on managing EDID). NOTES: •...
  • Page 39 In the canvas example in figure 26 figure 27 on the previous page, display 1 is located at x=00 and y=00 (upper-left corner) on the videowall, the Quantum Ultra is named QU610-FFFFFF, the display is connected to the output card in slot 5, output connector 1 (5.1), and the wall output resolution is 1920x1080 (1080p).
  • Page 40 A maximum of 10 canvases can be defined for each Quantum Ultra chassis, with each canvas able to support up to 128 window presets associated with it. All canvases (output groups) must be operating at refresh rates that are factors of each other to be properly supported by the HyperLane bus (for example 60 Hz and 30 Hz or 50 Hz and 25 Hz).
  • Page 41 Down-scaling of live video sources is performed by a scaler on the input cards (see Source down-scaling on page 17 for further details). Maximum windows per output card This section discusses the maximum number of source windows that each output card can support, at different resolutions and refresh rates.
  • Page 42 Maximum output signals for each output card The following examples show the number of output signals that are supported on each output card, depending on resolution, refresh rate, and format (standard, column, or quad). Example 1: Four 1080p outputs at 60 Hz 10.1 10.2 10.3...

  • Page 43: Adjusting For Edge Blending And Mullion Compensation

    The Quantum Ultra output card can support rotation of two 1920x1080 outputs at 60 Hz or one 3840x2160 output at 30 Hz. When rotation is enabled, only outputs 2 and 4 are addressable if the resolution pixel clock is less than 165 MHz and only output 4 is addressable if the output resolution is greater than 165 MHz (see the following examples).

  • Page 44: Connecting To A Network

    Horizontal Mullion (50 pixels) Vertical Mullion (100 pixels) Figure 36. Example of Mullion Compensation Settings on a Canvas NOTE: For information about replacing input and output cards, see Replacing Input and Output Cards starting on page 82. Connecting to a Network The Quantum Ultra provides an Ethernet network connection over UTP that is separate from the network port dedicated for control.

  • Page 45: Rs-232 Insertion - Dtp Outputs Only

    RS-232 Insertion — DTP Outputs Only NOTE: This feature is not available on the Quantum Ultra Connect models. The twisted pair output ports on the DTP output card allow you to insert RS-232 control signals onto the same cable that carries video to extend them to the OVER TP port on a connected endpoint.

  • Page 46: Captive Screw Signal Insertion

    OUTPUTS QUANTUM IN4HDMI OUTPUTS QUANTUM OUT4HDMI OUTPUTS QUANTUM OUT4HDMI OUTPUTS QUANTUM OUT4HDMI OUTPUTS DTP POWER LINK LINK LINK LINK QUANTUM OUT4DTP 4A MAX POWER SYSTEM REMOTE DISCONNECT POWER Tx Rx G Tx Tx Rx G Tx Tx Rx G Tx Tx Rx G Tx CORD BEFORE...

  • Page 47: Selecting The Insertion Method And Rs-232 Protocol

    QUANTUM ULTRA 610 OUTPUTS QUANTUM IN4HDMI OUTPUTS QUANTUM IN4HDMI OUTPUTS QUANTUM IN4HDMI AV LAN OUTPUTS QUANTUM IN4HDMI 100-240V ~ 50-60Hz PWR OUT = 12W OUTPUTS QUANTUM IN4HDMI T x R x G T x R x G T x R x G Tx R x G RTS S G S G S G S G +V +S -S G...

  • Page 48: Operation

    Operation The Quantum Ultra processor is a host device with an embedded operating system. The Quantum Ultra Control Panel is a program that resides on the Quantum Ultra operating system and enables you to perform various setup and maintenance tasks, such as setting the processor IP address, resetting the device, or updating the firmware.
  • Page 49 Enter the password where indicated on the login window (by default, the password is extron). NOTE: The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of an absolute system reset, the passwords convert to the default, which is extron.

  • Page 50: Buttons On The Control Panel

    The Control Panel window also contains the following status panels that enable you to observe status and activity of each major component (see figure 40 on the previous page): Hardware Status Network Interface Status System Status Firmware Status CPU Usage progress bar Buttons on the Control Panel The following buttons give you access to set up and manage the Quantum Ultra via the Control Panel (see figure 41).

  • Page 51: Loading Image Files - Quantum Ultra 610 And 305

    Loading Image Files — Quantum Ultra 610 and 305 You can upload image files from an external USB drive to the Quantum Ultra processor to be displayed as sources in windows and incorporated into presets. You can also upload image files using VCS (see the VCS Help File for instructions). The Quantum Ultra supports .bmp, .jpg, .tif, and .png image file types.

  • Page 52: Updating The Password

    On the USB drive, locate the image files to be loaded to the Quantum Ultra and drag or copy them to the Pictures folder on the Quantum Ultra D: Data drive. Figure 43. Copying Two Picture Files to the Quantum Ultra Data Drive The files can now be accessed via VCS for use in configuration (see the VCS Help File for more information).

  • Page 53: Updating Firmware

    Click the Enter button at the bottom of the Change Password window. The following prompt opens, informing you that the unit will reboot and enable write protection for the new password to take effect. Figure 45. Password Reboot Prompt Click OK to reboot. Updating Firmware If it becomes necessary to update the firmware on your Quantum Ultra, you can obtain www.extron.com...
  • Page 54 On the Download Center screen, click the link (see figure 47, Scroll to locate the Quantum Ultra firmware and click the Download link at the far right ( Figure 47. Download Center Page for Firmware On the login page that appears next, fill in the required information to log into the www.extron.com website (if you need an Extron Insider ID number, see your Extron representative).

  • Page 55: Uploading A Firmware File

    Uploading a Firmware File To upload a new firmware file to the Quantum Ultra: Copy the new, unpacked firmware file to a USB flash drive or to a CD for use in a secure location. Plug the flash drive into one of the System USB ports on the rear panel (see figure 48).
  • Page 56 Double-click on the firmware file or select it and click Open. The Quantum Ultra firmware file must have a .gpg extension. Figure 50. Selecting the Firmware File on the D: Drive On the Firmware update screen, click Install (see figure 51, ).
  • Page 57 On the confirmation prompt that appears, click OK to proceed with the firmware installation. The Quantum Ultra Control Panel screen displays progress messages in the upper-left corner (see figure 52, ), while a progress bar ( ) at the bottom of the screen lets you know approximately how much time remains for the installation.

  • Page 58: Modifying Network Settings From The Control Panel

    Modifying Network Settings from the Control Panel To change the IP addresses of the LAN A and LAN B ports: On the Control Panel window, click the Network Settings button (see figure 41, , on page 42. The Network Settings window opens. Figure 54.

  • Page 59: Resetting The Device From The Control Panel

    When finished, click Confirm (see figure 54, , on the previous page). A message window opens, notifying you that the unit will restart in 5 seconds. Figure 55. Restart Message Window Click OK on the prompt to close it. The unit restarts, applying your new settings. Resetting the Device from the Control Panel To reset the Quantum Ultra unit (see figure 56): Click the Reset Device button on the Control Panel (see figure 41,...

  • Page 60: Service Mode

    On the Reset Device window, select the radio button for the type of reset desired: • Reset Device Settings (Retain TCP/IP Settings and Image Files) — Resets the Quantum Ultra to its factory default settings while keeping the IP addresses and other settings that have been entered, plus any image files that have been uploaded.

  • Page 61: Disabling And Enabling Write Protection

    Disabling and Enabling Write Protection Should you want to make changes to items on the C: drive, you must disable write protection as follows: On the Control Panel, click the Disable Write Protection button (see figure 41, , on page 42). The following restart prompt appears: Figure 59.
  • Page 62 To perform an optional orderly shutdown: Click Shut down. A confirmation prompt appears: Figure 62. Shutdown Confirmation Prompt Click OK. The Quantum Ultra shuts down. Quantum Ultra Videowall Processing System • Operation...

  • Page 63: Remote Configuration And Control

    Remote Configuration and Control This section describes the methods by which the Quantum Ultra can be configured and controlled remotely: the Extron Simple Instruction Set (SIS) commands and the Videowall Configuration Software (VCS). It describes the available SIS commands and how to enter them, as well as providing instructions for obtaining and accessing VCS.

  • Page 64: Quantum Ultra-Initiated Messages

    Quantum Ultra-initiated Messages When a local event such as a software selection or adjustment takes place, the Quantum Ultra responds by sending a message to the host. No response is required from the host. Examples of messages initiated by the Quantum Ultra are: 1 Rpr X# X2% ] Window preset X2% for canvas X# recalled.

  • Page 65: Using The Command And Response Table

    Using the Command and Response Table Command and Response Table for SIS Commands on page 61 lists the commands that the Quantum Ultra processor recognizes as valid, the responses that are returned to the host, a description of the command function or the results of executing the command, and some examples of the command syntax in ASCII.
  • Page 66 = Window selection — 1 through 999 = All windows (for window mute only) Response is three digits with leading zeros. = Model name — Quantum Ultra 610 Quantum Ultra 305 Quantum Ultra Connect 84 Quantum Ultra Connect 128 X& Part number of the product Quantum Ultra 610 —...
  • Page 67 = Output HDCP status = No active sink device detected (unplugged) = Sink detected, output not encrypted = Sink detected, output encrypted with HDCP v1.n (plugged and encrypted) = Video signal status = Video signal not detected = Video signal detected = Window border style —...
  • Page 68 X12@ = Verbose mode = None (default for LAN connection) = Verbose mode (default for RS-232 and USB connection) = Tagged response for queries = Verbose mode and tagged response for queries NOTES: • In verbose response mode, the Quantum Ultra returns unsolicited responses for value and setting changes that may result from a signal change, or a setting adjustment made via another interface.

  • Page 69: Command And Response Table For Sis Commands

    Command and Response Table for SIS Commands ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Input Switching and Configuration Input Selection Select input X! ] • Win • In Select input for window on canvas View current input X! ] View currently selected input in window...
  • Page 70 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Input Switching and Configuration (continued) Text Source Configuration Set text string X8! ] TEXT Text T Set the text string to text source The text string must be transmitted using UTF-8 encoding. NOTE: X8! ] View current text string...
  • Page 71 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Input Switching and Configuration (continued) Text Source Configuration (continued) Enable or disable X1) ] Enable or disable text TEXT Text Y text background background transparency for transparency input View text background X1) ] View the text background...
  • Page 72 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Picture Adjustments (continued) Window Add and Delete X1& X1& Create window WNDW WndwC X# X1& X1& ] Create window on canvas Delete window from WndwX X# X% ] Delete window WNDW canvas...
  • Page 73 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Picture Adjustments (continued) Horizontal Size (Window) X1& Specific value HSIZ X1& ] Set the horizontal size (width) Hsiz W of window on canvas X1& Increase horizontal size X1& ] +HSIZ Hsiz W Widen window...
  • Page 74 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Presets Window Presets Recall preset X2% ] 1 Rpr Recall window preset canvas Recall preset to all X2% ] 1 * 0 * 1 Rpr 0 * Recall window preset to all canvases canvases.
  • Page 75 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Advanced Configuration Test Patterns Set pattern E X# * X2@ TEST } Test X# * X2@ ] Select test pattern canvas View test pattern E X# TEST } X2@] View the current test pattern on canvas...
  • Page 76 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Resets Reboot system and save Reboot the system and retain 1 BOOT Boot 1 network settings the network settings. Reboot system and Reboot the system and discard 3 BOOT Boot 3 discard network settings the network setting changes.
  • Page 77 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Information Requests General information X1#] •Win •In •Typ •Blk •Res •Vrt (Responses are the same in verbose modes 2 and 3.) View canvas (output group), window, input selection, source type, mute status, input resolution, and vertical frequency.
  • Page 78 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Information Requests (continued) Query HDCP status of an X4% ] HDCP View HDCP status of output output In verbose modes 2 and 3: X4% ] HdcpO Query HDCP status of all OHDCP View HDCP status of all...
  • Page 79 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) IP Setup NOTES: • Unless noted, all commands apply to LAN A. • After adjusting any IP setting, enter the network reboot command 1BOOT for the command to take effect. Set unit name E X11@ X11@ ]...
  • Page 80 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) IP Setup (continued) IP Addresses (continued) Set gateway IP address E X11$ X11$ ] X11$ Ipg • Set gateway IP address the unit. View gateway IP address X11$ ] View unit gateway IP address X11$ In verbose modes 2 and 3:...
  • Page 81 ASCII Command Response Command Additional Description (Host to Processor) (Processor to Host) Passwords NOTE: The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of an absolute system reset, the passwords convert to the default, which is extron. Set project administrator E X13# X13#...

  • Page 82: Videowall Configuration Software (Vcs) Program

    Videowall Configuration Software (VCS) Program The Extron VCS program is a PC-based program for the Quantum Ultra that provides a convenient way to configure the videowall. System configuration is broken down into logical tasks, including output and wall configuration, source setup, preset design, and EDID Minder.
  • Page 83 On the Download Center screen, click the link (see figure 65, Figure 65. VCS Links on Download Center Page Locate VCS on the list of available software programs and click the link ( Download to the right of the name. On the login page that appears next, fill in the required information to log into www.extron.com website (if you need an ID number, see your Extron representative).

  • Page 84: Starting The Configuration Program

    Starting the Configuration Program To start using the VCS program: Open the software program either by double-clicking the VCS icon (shown at right) if one was placed on your desktop during installation, or by clicking Start > All Programs > Extron > Videowall Configuration Software.
  • Page 85 If no devices appear in the panel, confirm that VCS is using the intended network connection. If not, select a different network adapter as follows: Click the Network Adapter button (see figure 67, , on the previous page). On the Network Adapter screen, select the desired network adapter to use to connect to the Quantum Ultra chassis.
  • Page 86 Select Device(s) to Add If you do not see your device in the panel: Click Manually Add Device (see figure 69, on the previous page). The Manually Add Device window opens. Figure 70. Manually Add Device Window In the IP Address field, enter the address of the Quantum Ultra to be connected (see figure 70, If necessary, select the Quantum Ultra type from the Device Type drop-down menu (...

  • Page 87: Maintenance

    Maintenance The Quantum Ultra 610 has several parts that you can replace, should they fail, wear out, or no longer meet your requirement. On the Quantum Ultra 305, only the input and output cards can be replaced. The Quantum Ultra Connect models have no user-replaceable parts, therefore, these maintenance procedures do not apply to them.
  • Page 88 Figure 74. Front Panel Door Open When finished with maintenance tasks, lift up the front panel door until it is in place. Holding the door closed, use a coin to rotate the lock clockwise until it is in a vertical position.

  • Page 89: Front Panel Contents

    Front Panel Contents B B B D D D E E E A A A C C C F F F H H H Power supply levers Power supply (front) fan Primary power supply C: drive Redundant power supply D: drive Protective cover panel System Board Computer (SBC) Figure 75.

  • Page 90: Replacing Input And Output Cards

    C: drive — This write-protected drive contains the embedded operating system and the Quantum Ultra firmware. D: drive — This drive can be used to store user files such as pictures and system configuration data. System Board Computer (SBC) — This assembly contains the two hard drives (C: and D:) and the SBC, which runs the Quantum Ultra firmware.
  • Page 91 Inside the card slot are guides on both sides to ensure the replacement card is aligned correctly. Slide the new card into the slot with its side edges in the card guides. Press the card firmly into place, so that its outside edge is flush with the rear panel of the chassis. Slide the card in between the side guides.

  • Page 92: Replacing A Power Supply - Quantum Ultra 610

    Use a screwdriver to tighten each thumbscrew on the card by pressing inward on the screw head while rotating the screw clockwise until it is tight. Align board and slide into slot. Thumbscrews (2 per board) Figure 77. Installing a New Input or Output Card When finished removing and installing cards, power the unit on.
  • Page 93 To remove and replace a power supply: Using a screwdriver, loosen the two thumbscrews on the power supply and on the protective cover panel (see figure 78, ATTENTION: • Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel. •...
  • Page 94 As you rotate the lever, the power supply slides toward the right. Continue sliding the power supply to the right as far as possible (see figure 79, Slide the power supply unit to the right. Slide the unit out. Figure 79. Rotating the Latch and Sliding the Power Supply to the Right and Lift the power supply up slightly and slide it toward you, out of the chassis ( Slide the new power supply into the empty slot vacated by the old power supply, until...
  • Page 95 NOTE: There are two keyhole slots in the back wall and one on the front surface of the power supply compartment. The power supply has three protruding pegs (see figure 80, Figure 80. Pegs on the Back of the Power Supply These pegs must be in the slots on the back wall and front surface of the power supply compartment when you slide the power supply all the way in.

  • Page 96: Replacing The Redundant Power Supply

    Use a screwdriver to tighten the two thumbscrews on the power supply as follows: Grasp the screw firmly and press it inward. Continue to press inward as you turn the screw to the right, until it is securely in place. Reattach the protective cover panel (see figure 78, , on page 82).

  • Page 97: Replacing The Power Supply Front Fan

    Remove the front and rear panels from the replacement power supply by unfastening the three screws on the front and back panels. (These panels and screws are no longer needed.) Attach the front plate that was removed from the failed redundant power supply in step 2 to the three holes on the back panel of the replacement power supply.
  • Page 98 Use a screwdriver to loosen the thumbscrew that holds the fan to the chassis (see figure 85, ). The thumbscrews cannot be removed completely. ATTENTION: • Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel. •...
  • Page 99 Slide the fan out. Figure 86. Sliding the Front Fan Out of the Chassis The replacement fan has two tabs on the back (see figure 87). These tabs fit into two slots in the back of the fan compartment of the chassis (see figure 88). Tabs Figure 87.
  • Page 100 Align the new fan with the right wall of the chassis, the tabs facing toward the back and the thumbscrew and cables facing outward, toward you. Slots for tabs. Figure 88. Slots for Tabs in the Back of the Fan Compartment Slide the fan straight back into the chassis until the tabs are inserted into the slots (see figure 89, ).

  • Page 101: Replacing A Disk Drive - Quantum Ultra 610

    Replacing a Disk Drive — Quantum Ultra 610 The Quantum Ultra has two solid state hard disk drives: Drive C — Contains the internal operating system and hardware drivers (see • figure 90, • Drive D — Contains system configuration data. This drive can also store local source content, such as image files ( One or both of these drives can be removed and replaced if they should fail during operation.
  • Page 102 Loosen the thumbscrew Slide the hard drive out. Figure 91. Removing the Disk Drive ATTENTION: • Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel. • Les vis doivent être serrées avec un tournevis après la première installation et l’accès postérieur au panneau.
  • Page 103 Insert the replacement drive so that the right and left edges pass under the inside edges of the three screws on the right and left sides of the drive (see figure 92, NOTE: The second and third pairs of screws are not visible. However, if you press the drive straight back after it passes under the first pair of screws, without letting its front edge rise up, it passes under the remaining screws as well.

  • Page 104: Replacing The System Board Computer (Sbc) Assembly - Quantum Ultra 610

    Replacing the System Board Computer (SBC) Assembly — Quantum Ultra 610 The System Board Computer assembly contains the system computer and the two hard disk drives. This entire assembly can be removed and replaced if necessary. ATTENTION: • The SBC assembly is not hot-swappable and cannot be replaced while the unit is operating.
  • Page 105 Use a screwdriver to loosen the thumbscrews at the right and left edges of the assembly (see figure 94, ). The thumbscrews cannot be removed completely. ATTENTION: • Thumbscrews should be tightened with a screwdriver after both initial installation and subsequent access to the panel. •...

  • Page 106: Installing A New Sbc Assembly

    Installing a New SBC Assembly To install a new SBC assembly: Align the edges of the new assembly with the tracks inside the chassis on the right and left sides. Figure 95. Tracks to Insert the SBC Assembly Slide the assembly into the chassis and press it firmly into place, so that the pins on the back of the SBC board are plugged into their receptacles on the chassis.

  • Page 107: Reference

    Reference This section contains information on cleaning and mounting the Quantum Ultra. The following topics are discussed: Best Practices for Cleaning Your Extron Products • • Mounting the Quantum Ultra Best Practices for Cleaning Your Extron Products Depending on the device, application, and location, there may be times when it becomes necessary to clean your Extron product.

  • Page 108: Mounting The Quantum Ultra

    Mounting the Quantum Ultra The Quantum Ultra processor can be placed on a tabletop or mounted in a rack (recommended). CAUTION: The Quantum Ultra 610 chassis is very heavy. When it is fully populated with input and output cards, its weight can be up to 59.8 lbs (28 kg). It is strongly recommended that you seek assistance with lifting or moving the unit.

  • Page 109: Rack Mounting Requirements

    Rack Mounting Requirements In addition to the UL guidelines (see “UL Guidelines for Rack Mounting”), observe the following when mounting the processor: Support Always use additional support at the sides or rear of the Quantum Ultra unit, attached to both the front and rear rack posts. Ensure that the shelf or other mounting accessories can support the full weight of the unit.
  • Page 110 T FA V ID Figure 96. Rack Mounting the Quantum Ultra 610 ATTENTION: • Because of the weight of the Quantum Ultra processor, you must provide additional support for the unit from the back. • Compte tenu du poids du processeur Quantum Ultra, vous devez fournir plus de capacités de support à...
  • Page 111 Extron Warranty Extron warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/or materials, Extron will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to: USA, Canada, South America,...

This manual is also suitable for:

Quantum ultra 610Quantum ultra 305Quantum ultra connect 128Quantum ultra connect 84

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