Troubleshooting; Power Connections; Data Connections; Device Control Connections And Configuration - Extron electronics IPL Pro S1 User Manual

Troubleshooting

Turn on the input devices (DVD players, VCRs, PCs, and other sources), output devices
(display screens, projectors), the IPL Pro control processor, and the PC and touchpanel.
Touch a configured button on the touchpanel.
If an input or output AV device cannot be remotely controlled (does not respond as
expected), check the following:

Power Connections

•
•

Data Connections

1.
2.
3.

Device Control Connections and Configuration

•
•
If you are still experiencing problems, call the
Hotline
Ensure that all devices are plugged in.
Make sure that each device is receiving power. The IPL front panel power LED lights if
the device is receiving power.
Check the cabling connections and make adjustments as needed. The Link LEDs on
the IPL and on the touchpanel or PC should be lit solid green if a network connection
is detected. If these LEDs are not lit, either the cable is faulty or not plugged in, or
the wrong type of cable is being used (see
page 14).
Try to "ping" the unit by entering ping 192.168.254.250 at the command prompt,
or use the IP or web address provided to you by your system administrator. If you get
no response:
Make sure your unit is using the appropriate subnet mask (check with your system
•
administrator).
Make sure your PC and network do not have a software firewall program that might
•
block the IP address of the IPL unit.
If contact is established with the unit, but the IPL web pages cannot be accessed by
your web browser, verify (via an Internet network options or preferences menu) that
your web browser is configured for direct network connection and is not set up to use a
proxy server.
Verify that ports are wired correctly and that ground (earthing) wires are connected to
the proper pins on the control processor and, if applicable, on the controlled device.
Verify that the appropriate drivers were used while creating the GC Professional or
GC Plus configuration file and that the correct commands and signal types (RS-232,
Ethernet) are associated with the appropriate ports on the IPL and on the other devices.
or the Extron S3 Control Systems Support Hotline
IPL Pro Series • Software-based Configuration and Control
LAN/PoE (IP) connectors and LEDs
Extron S3 Sales & Technical Support
(1.800.633.9877).
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