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Mitel MiVoice Office 250 Installation And Administration Manual

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MiVoice Office 250

INSTALLATION AND ADMINISTRATION GUIDE

RELEASE 6.3 SP3

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Page 1 MiVoice Office 250 INSTALLATION AND ADMINISTRATION GUIDE RELEASE 6.3 SP3...
Page 2 ). The information is subject to change without notice and should ® not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Table Of Contents
MiVoice Office 250 v6.3 SP3 New Features ........
Page 4 MiVoice Office 250 Attendant Console Refresh ........
Page 5 Mitel UC 360 Collaboration Point Support ........
Page 6 MiVoice Office 250 Technology ........
Page 7 Mitel Border Gateway (MBG) Connectivity ........
Page 8 MiVoice Office 250 Installation and Administration Guide Chapter 4 : Specifications Chapter Overview ..............60 Environmental Requirements .
Page 9 Table of Contents Interfaces on Front of the CS Controller ..........80 Interfaces on Back of the CS Controller .
Page 10 Mitel Cordless Devices ........
Page 11 Grounding the MiVoice Office 250 HX Controller ........
Page 12 MiVoice Office 250 Installation and Administration Guide Connecting CO Trunk Cables to the MDF ......... . . 153 Connecting Trunks to LSM-2 Module Ports .
Page 13 Table of Contents Installing a Basic Rate Module (BRM-2) ..........196 BRM-2 Online/Off-line Handling and LED Descriptions .
Page 14 Mitel 52xx/53xx Phone Installation Troubleshooting ........
Page 15 Mitel 8620/8622, 8662, and 8690 ..........277 IP PhonePlus and Mitel 8660/8620/8622/8662/8690 ....... . 278 Download Error Message Displays .
Page 16 MiVoice Office 250 Installation and Administration Guide Onboard TFTP Server ............308 IP Phones Supported on the Onboard TFTP Server .
Page 17 Connecting to Mitel 8520 or 8560 Phones ........
Page 18 MiVoice Office 250 Installation and Administration Guide Glossary............... . 385...
Page 19 Near-End NAT/Firewall Configuration Recommendations ....... 439 Firewall Configuration in MiVoice Office 250 Admin Web Portal ......439 Security Updates .
Page 20 MiVoice Office 250 Installation and Administration Guide Single Node with ITP Phones ........... . . 449 ITP Phones and Networking .
Page 21 Table of Contents 5304 ............... . 483 5312 .
Page 22 MiVoice Office 250 Installation and Administration Guide DSS/BLF Unit ..............512 Speakerphones .
Page 23 Table of Contents Program Database ............. 532 Default Database and Exit .
Page 24 MiVoice Office 250 Installation and Administration Guide xxiv...
Page 25: Safety Instructions
Dealer's particular purpose and/or requirements or that the operation of the program will be uninterrupted or error free. Mitel shall incur no liability under this warranty and this warranty is voidable by Mitel (a) if the product is used other than under normal use, with certified repair and maintenance service and under proper...
Page 26 (30) calendar days of the malfunction or by the expiration of the warranty period (plus thirty [30] calendar days), whichever occurs first. Mitel shall further have the right to inspect and test the product to determine, in its reasonable discretion, if the alleged malfunction is actually due to defects in material or workmanship.
Page 27: Secure Socket Layer
Secure Socket Layer © Copyright 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are adhered to.
Page 28: Network Security Statement
Although no telecommunications system or data network is entirely secure, as long as appropriate security measures are put in place and properly maintained by both the customer and the installing company, this Mitel Communications Platform architecture and its associated server-based applications are substantially secure against unauthorized access to the customer’s data network via the telecommunications system.
Page 29: Mivoice Office 250 New Features
Chapter 1 MiVoice Office 250 New Features...
Page 30: Introduction
Some of the items are documented mainly in this installation manual, some are documented mainly in the MiVoice Office 250 Features and Programming Guide, and some are documented in their respective application’s documentation set or help files. For details on each item, refer to the indicated pages, document, or help file.
Page 31: Mivoice Office 250 V6.3 Sp3 New Features
MiVoice Office 250 v6.3 SP3 New Features This section briefly describes the new features, hardware, and enhancements available on the MiVoice Office 250 when equipped with the 6.3 SP3 software release. Improved Functionality Callback from Voice Mail feature can be used by SIP phones.
Page 32: Mivoice Office 250 V6.3 Sp2 New Features
Upgrading an existing system implements this new default setting. Support for Mitel 5613/5614 SIP phones The Mitel 5613/5614 SIP Phones are supported on MiVoice Office 250 with the same functionality as the previous models of Mitel 5603/5604.
Page 33: Mivoice Office 250 V6.3 Sp1 New Features
MiVoice Office 250 v6.3 SP1 New Features This section briefly describes the new features, hardware, and enhancements available on the MiVoice Office 250 when equipped with the 6.3 SP1 software release. Improved OAI functionality to assist with 6900 SIP Phone Deployment Single Provisioning: When a 6900 phone is created in MiVO250, it automatically generates authentication details.
Page 34: Mivoice Office 250 V6.3 New Features
MiVoice Office 250 when equipped with the 6.3 software release. CloudLink with MiVoice Office 250 The CloudLink Gateway can be connected to the MiVoice Office 250 with SIP trunks. It allows MiVoice Office 250 Users (with DEE) to include their Mobile Device on which the OfficeLink App is installed.
Page 35: Flexible Sip Header Configuration To Sip Trunk Provider
Release Key Actual desktop phones on MiVoice Office 250 do not have the old “infinity key” to release a call with a simple keyclick. For example, a receptionist with a headset still had to use the hook in the cradle of the desktop phone to release calls.
Page 36: Security Updates
Improvements have been made to the existing Firewall, including the ability to save and restore settings. Firewall configuration options have been extended to include the PS-1 when equipped with the MiVoice Office 250 6.3 software release. Discontinuation of UCX (Unified Communicator Express) Unified Communicator Express was discontinued in May 2015.
Page 37: Mivoice Office 250 V6.2 Sp2 New Features
Linux-based operating systems. It is a local privilege escalation bug that exploits a race condition in the implementation of the copy-on-write mechanism in the kernel's memory-management subsystem. The MiVoice Office 250 v6.2 SP2 has included a series of fixes to prevent the Dirty COW vulnerabilities from affecting the system. New PS1 Hardware Server The R230 Server supports the MiVoice Office 250 PS1 software, and it is capable of running the 32-bit Debian 4.0 based distribution with the MiVoice Office 250 components.
Page 38: Mivoice Office 250 V6.2 Sp1 New Features
The watchdog monitors activity of call processing. If call processing does not respond to the watchdog every 30 seconds, it will restart the MiVoice Office 250 system. New Logs are in the cp_watchdog_observer_log.txt file available in SysAdmin and Admin Web Portal (AWP).
Page 39: Mivoice Office 250 V6.2 New Features
IMPORT AUDIO FILES FOR AUDIOTEX RECORDING ENHANCEMENT Audiotex Recordings are custom recordings used by the MiVoice Office 250 Unified Voice Messaging (UVM) applications like the Auto Attendant (AA) and Call Routing Announcement (CRA) features. Until now, Audiotex recordings could only be recorded using a phone with access to the Voice Mail System Administrator’s Mailbox.
Page 40: Mivoice 5624 Wireless Phone Support
The MiVoice 5624 Wireless Phone is Mitel’s first VoWiFi (Voice over Wi-Fi) handset operating on 802.11n network; it supports the deployment of voice over a Wireless LAN (WLAN) without degrading the performance of an existing .11n network capacity.
Page 41: Other Enhancements
MiVoice Office 250 New Features Other Enhancements MiVoice Office 250 Release 6.2 supports Exchange 2016.
Page 42: Mivoice Office 250 Release 6.1 Sp1 New Features
Note: The Administrator must make the password secure and then clear this alarm. This feature is enabled by default. Mitel recommends that you do not disable this feature. The Alarms Notification Feature within System Administration and Diagnostics is used to send an email to an...
Page 43: Mivoice Office 250 Release 6.1 New Features
The re-branded interfaces for Database Programming, System Administration and Diagnostics, Administrator Web Portal, and the User Web Portal are updated with the new Mitel logo and color scheme. Additionally, the re-branding includes, but is not limited to, the following other MiVoice Office 250 interfaces: •...
Page 44: Virtualized Ps1
As of 2014 new drivers for the Sentinel HASP are available from SafeNet Inc., and are compatible with a variety of 64-bit Windows versions, including Windows 7, Windows 8, and Windows 10. The MiVoice Office 250 Attendant Console Release 3.5 can read data from valid HASP keys on the following Windows Operating systems: •...
Page 45: British Telecom Fsk Clip Clid Enhancements
BT CLIP. BT CLIP is an on-hook capability that provides the user with information about the caller before actually answering a call. A new trunk Service Type and timer parameters are added in MiVoice Office 250 Database Programming to support BT CLIP.
Page 46: 5000 Cp V6.0 Sp3 New Features
MiVoice Office 250 Installation and Administration Guide 5000 CP v6.0 SP3 New Features This section briefly describes the new features, hardware, and enhancements available on the Mitel 5000 CP when equipped with the v6.0 SP3 software release. There are no impacts to any of the 5000 CP documents or help files as a result of the following new features in release 6.0 SP3.
Page 47: 5000 Cp V6.0 Sp2 New Features And Enhancements
The Mitel 5000 Release 6.0 SP2 maintains all current support with the published MCD Interoperability. Microsoft Lync Integration Support The Mitel 5000 Release 6.0 SP2 now has support for Microsoft Lync via the Micollab 6.0 product. Refer to the MiCollab 6.0 documentation for details on this integration.
Page 48: Support For New Devices
Support for New Devices The Mitel 5000 Release 6.0 SP2 supports the following new devices: • The 5610 IP Dect Phone is now supported via a Media Border Gateway connection to the Mitel 5000 CP. • New models of the 5320e phone have a backlit display. The Mitel 5000 v6.0 SP2 contains new firmware for the 5320e IP phones.
Page 49: 5000 Cp V6.0 Sp1 New Features And Enhancements
NOTE Release v6.0 SP1 and higher software. MBG SIP Services The MBG (Mitel Border Gateway) is a platform for the secure deployment of multiple network connectivity services in a number of network edge scenarios. New MGB SIP features include: •...
Page 50: 5000 Cp V6.0 New Features And Enhancements
MiVoice Office 250 Installation and Administration Guide 5000 CP v6.0 New Features and Enhancements New features and enhancements introduced in release 6.0 software release are described in the following sections. Axxess Networking Support Further to product bulletins released during the 5.1 release cycle, Axxess networking is no longer supported beginning with the v6.0 release of the 5000 CP.
Page 51: Dhcp Server
MiVoice Office 250 New Features • Device Baseline Extensions DHCP Server The 5000 CP now has an embedded DHCP server. The embedded DHCP server makes the 5000 CP capable to automatically provide the proper DHCP Options for programming IP phones, thereby reducing the chances of misconfiguration, and reducing installation time.
Page 52: Mitel Border Gateway (Mbg) Support
Mitel UC 360 Collaboration Point Support The 5000 CP supports the Mitel UC360 Collaboration Point, and it is programmed as a SIP device. Details are included in the MiVoice Office 250 Features and Programming Guide. UVM E-Mail Sync with Gmail and Office 365 The UVM application provides integration and synchronization capabilities between an user’s voice...
Page 53: Terminology Changes
MiVoice Office 250 New Features Terminology Changes To accommodate changes in technology and/or to better align with the overall corporate marketing strategy, the following product terminology changes have been implemented in the v6.0 release: • The Database Operations menu is renamed Backup Operations •...
Page 54 MiVoice Office 250 Installation and Administration Guide...
Page 55: Chapter 2 Document Overview
Chapter 2 Document Overview...
Page 56: Introduction
For prior releases, refer to the documentation provided for that release. All other system information is in the MiVoice Office 250 Features and Programming Guide (part number 580.8006), which covers all features, programming, diagnostics and troubleshooting, and any other information other than installation-related.
Page 57: Mitel Reference Documents
• MiVoice Office 250 Memory Card Replacement Instructions, part number 835.3033 For v4.0 and later, all of the information contained in the MiVoice Office 250 Reference Manual has been incorporated into this installation manual and the MiVoice Office 250 NOTE Features and Programming Guide.
Page 58 MiVoice Office 250 Installation and Administration Guide • IP Device Power Supply Compatibility Matrix, part number 835.2688 • MiVoice Office 250 and NuPoint UM Integration Guide, part number 580.8008 • Message Print Diagnostics Manual, part number 550.8018 • System Equipment Grounding Guidelines, part number 835.2845 •...
Page 59: Document Style Conventions
This document supports the requirements of technicians in the United States of America (USA), Canada, and Mitel European market, which includes the United Kingdom (UK). Because of this dual North American and European support, dual references are made to industry features, standards, and jargon, as appropriate throughout the document.
Page 60 MiVoice Office 250 Installation and Administration Guide In this document and in the Database (DB) Programming application, an endpoint or phone NOTE may also be called a “station” or “extension” if reference to the endpoint or phone and its environment are intended. Or, it may be called “device” in the most general sense.
Page 61: Hazard Identification, Notices, And Notes
Document Overview Hazard Identification, Notices, and Notes This manual uses standardized graphic conventions to promote safe practices by technicians and to prevent damage to equipment and data. Potentially harmful situations are identified according to the degree of hazard the technician is exposed to. Relevant policies appear in a boxed format, while important information and notes are set apart from the text with attention-getting labels.
Page 62 MiVoice Office 250 Installation and Administration Guide...
Page 63: Chapter 3 Product Description
Chapter 3 Product Description...
Page 64: Chapter Overview
(SLM-4), part number 580.2100. Prior to the SLM-4, single line phones were supported on the MiVoice Office 250 by digital Single-Line Adapters (SLA), IP SLAs, or the two single line ports built into the Base Server. The built-in single line ports are wired to connect with two built-in loop start trunk ports, which provides the system with power fail bypass capability.
Page 65 Product Description For systems that utilize numerous IP phones, IP trunks, and IP networking, v2.0 and later allows oversubscription of IP resources. With oversubscription, dynamic allocation of IP resources, and Camp On capability, a system can be programmed with more phones than it has IP resources available to support simultaneously.
Page 66: Mivoice Office 250
Unified Voice Messaging (previously called Basic Voice Mail) service is provided with the system, and additional voice mail capacity is available by installing the NuPoint Unified Messaging (UM) system. For details, refer to the MiVoice Office 250 and NuPoint UM Integration Guide (part number 580.8008)
Page 67: Mivoice Office 250 Interfaces
(DTMF) detection, tone generation, modem operation, and Automatic Number Identification (ANI), or Caller ID. The MiVoice Office 250 can operate as a stand-alone system or as a node in a network of up to 99 MiVoice Office 250 nodes. MiVoice Office 250 Interfaces The MiVoice Office 250 provides multiple access ports to the features and functionality of the platform.
Page 68: Digital Capability
MiVoice Office 250 Installation and Administration Guide Digital Capability The MiVoice Office 250 HX Controller platform has Integrated support for up to 48 digital desktop devices (without the need for a secondary digital expansion chassis). If more than 48 digital devices are required, up to four optional Digital Expansion Interface (DEI) units can be attached to the system.
Page 69: Data Port Modules
Inward Dialing (DID) trunks—or, one single line phone and one DID trunk. For more information on using DID trunks, refer to the MiVoice Office 250 Features and Programming Guide. SLAs are shipped with both ports set for single line device operation. Before connecting a DID trunk, be sure to open the unit and set the corresponding port for DID operation.
Page 70: Trunks And Phones
1-116. • PKM 16: The MiVoice Office 250 supports a Mitel Programmable Key Module (PKM) 16 (previ- ously called the Model 8416 Mini-DSS) that provides one-button access to 16 extension numbers and/or feature buttons/resources. For details, see “8416 Mini-Direct Station Select (Mini-DSS) Unit”...
Page 71 Product Description • Single Line Phones: In addition to the two circuits manufactured, single line phones can be installed with IP-SLA devices, Single-Line Adapters, and four-port and eight-port Single Line Modules (SLM-4s and -8s).
Page 72: Mitel Border Gateway (Mbg) Connectivity
MiVoice Office 250 Installation and Administration Guide Mitel Border Gateway (MBG) Connectivity The MiVoice Office 250 release 6.0 supports connectivity to the MBG. For teleworker support, the following MiNET phones are supported: • 5304 (supported only with firmware 2.1.1.2 or later) •...
Page 73: System Licensing Requirements
If DB Programming connects to a system with a valid software license, you cannot restore a database that would invalidate the license. If you need to change the product type, you must first load a new software license through DB Programming. For details, refer to the MiVoice Office 250 Features and Programming Guide.
Page 74: Upgrading
However, the Base Server does not need a USB security key. The administrator must upload the appropriate software license to the PS-1/vPS-1. For procedural details about uploading a license, refer to the MiVoice Office 250 Features and Programming Guide.
Page 75: Sip Trunks License
Advanced IP Phones (and discontinued 8620), in IP mode • 8662, 6-line display, in IP mode • 8690 in IP mode Non-Mitel phone: OAISYS Net Phone, which emulates an 8662 in IP mode Category B 8602 IP softphone Category C •...
Page 76: Ip Gateway Trunk Licensing
Because features are controlled through licensing, the system database cannot be restored with software features that have not been licensed by Mitel. If an attempt is made to Restore a database that has more software features than the license reflects, a warning message is displayed before the Restore command is executed.
Page 77: Phone-Specific Licensing
Mitel Advanced IP phones. Category B licensing allows use of the Mitel 8602 IP softphone. Category C licensing primarily allows use of legacy 86xx phones. Category D licensing allows use of the Mitel 5212, 5224, 5304, 5312, 5324, 5320, 5330, 5340, and 5360 IP phones. For page 2-47.
Page 78: System Alarms For Insufficient Licensing
IP phone or digital telephone licenses will trigger Alarm 127, and the phone will not come online. Mitel recommends purchasing the appropriate phone license for each phone installed on the system. For details, refer to the MiVoice Office 250 Features and Programming Guide.
Page 79: Ip Resources
Oversubscription allows you to program more phones than there are IP resources available on the MiVoice Office 250. This capability is useful for systems that support numerous IP phones and IP trunks and that utilize IP networking. The ability to oversubscribe results from the following interrelated factors in a MiVoice Office 250 v2.0 or later platform:...
Page 80: Ip Device Resource Manager
IP resource condition. When system configuration results in an unavailable resource, a warning appears on display phones, and the user hears a beep every 5 seconds. To review the scenarios that may generate an unavailable IP resource error, refer to the MiVoice Office 250 Features and Programming Guide.
Page 81: Networking
Product Description Networking Two or more MiVoice Office 250 systems can be connected with T1/E1/PRI network spans to form a network. To the user, the network appears as one integrated system. With few exceptions, the user can perform all of the functions across the network that can be performed within a single system, or node.
Page 82: Optional External Messaging Systems
NuPoint UM has its own internal message queue, similar to a mailbox message queue, and stores messages until they can be delivered. The optional Mitel Messaging IP Networking software license is required to use Voice NOTE Processing Nodes.
Page 83: Features
• Networking: The MiVoice Office 250 can operate as a stand-alone system or as a node in a network of up to 63 MiVoice Office 250 nodes. •...
Page 84: Software License Features
Europe) and can transmit data at up to 1.544 Mbps (2.048 Mbps in Europe). To use PRI on the MiVoice Office 250, a T1M or T1M-2 module is required in addition to the license. The license for this feature controls the number of PRI modules operate in the system.
Page 85: System Oai (Open Architecture Interface)
System OAI Events provides call status information to an external device. Its primary use is for Automatic Call Distribution products such as the MiContact Center Office. System OAI Third Party Call Control allows system command-oriented tools to be used on the system. Contact Mitel for more information regarding products and development materials for these features.
Page 86 MiVoice Office 250 Installation and Administration Guide...
Page 87 Chapter 4 Specifications...
Page 88: Chapter Overview
MiVoice Office 250 Installation and Administration Guide Chapter Overview Correct installation and operation of the MiVoice Office 250 depends on a technician’s ability to access accurate and complete information about the system. The following pages provide a composite of the system’s environmental, physical, and electrical characteristics, as well as its computing and networking capabilities.
Page 89: Programming Computer Requirements
550.8125) and the help accessible from the application’s user interface. Software Version Compatibility The MiVoice Office 250 requires the Linux operating system version included with the software release to ensure proper operation of version-related features. Failure to use the correct operating system version may result in system instability.
Page 90: Surge/Spike Protection
AC phase and ground reference. To assure that the electrical source is the same, plug MiVoice Office 250 equipment into the same UPS unit. A common electrical source is most critical with the Base Server and associated Digital Equipment Interface (DEI) units.
Page 91: Ups Monitoring
For correct operation, the UPS Monitoring feature requires compatible hardware and software, as described in the following sections. For an expanded description of the UPS Monitoring feature and settings associated with UPS Monitoring, refer to the MiVoice Office 250 Features and Programming page 1-148.
Page 92: Main Distribution Frame (Mdf) And Cabling
It is the responsibility of the organization and person(s) performing the installation and maintenance of MiVoice Office 250 systems to choose, test, and deploy a suitable UPS solution that both meets the customer requirements, and at the same time does not cause any problems with the normal operation of the MiVoice Office 250 or with the chosen UPS.
Page 93: Cabling To Phones
System requirements will determine the size of the MDF backboard and the quantity of each item. b. Provide sufficient Category 5 (CAT 5) or CAT 5e cabling for connecting the LAN server to the Mitel 5000 and for con- necting IP phones to the LAN, as needed.
Page 94 MiVoice Office 250 Installation and Administration Guide lightning, it is recommended that the cable between the telephone company termination and the gas discharge tubes be at least 75 ft (22.5 m) in length. If desired, the cable may be coiled.
Page 95: Capacities
However, the actual capacities that a MiVoice Office 250 can support will depend on the mixture of trunks and phones installed, among other network and environmental factors.
Page 96 MiVoice Office 250 Installation and Administration Guide Table 7: System Capacities for Systems Running v6.0 or later(Continued) System Component CS Controller HX Controller Camp On • Camp On by a phone • Camp On requests per system • Phones camped on to a phone •...
Page 97 • Phone or trunk numbers/list • Phones/list used for Hunt Groups • Phones/list used for Paging Fax over IP (FoIP)—T.38 (Maximum simultaneous faxes between MiVoice Office 250 systems only) Forwarding Paths • System total • Paths per phone • Points per path...
Page 98 • *With 2 single line phones per SLA • *With 1 single line phone per SLA 48-96 Single Line Module, 4-port (SLM-4) [Only in Mitel 5000] Single Line Module, 8-port (SLM-8) • Per Digital Expansion Interface • Per system, or node Socket connections per system •...
Page 99: Licensing Capacities
Specifications a. If the Advanced option is enabled for Ad Hoc Conferencing and the system is licensed for Meet-Me Conferencing, the two conferencing applications share conferencing resources. See MiVoice Office 250 Enginerring Guidelines for more information. b. Although the listed capacity is based on the twenty-party conference maximum (two twenty-party conferences), the system supports any combination of conferences up to twenty parties and 40 ports.
Page 100 UVM storage capacity. As a result, many installations may require a larger compact flash-type memory card in order to provide acceptable UVM storage capacity. See the MiVoice Office 250 Enginerring Guidelines for more information on selecting the appropriate card size.
Page 101: Hx Controller
Specifications HX Controller The newer MiVoice Office 250 architecture, referred to as the HX Controller, is designed to offer digital telephone support right out of the box, yet still provide adequate capacity for IP phones, trunks, and single-line devices. The hardware is detailed throughout this section. For installation instructions, see “Installing the HX Controller Base Server Chassis“...
Page 102: Rear Panel
MiVoice Office 250 Installation and Administration Guide Figure 1: HX Controller Front Panel Display Panel Control Buttons USB Ports Status Indicators Rear Panel The rear of the HX Controller chassis (see Figure 2 below) provides the following: Power Module Bay: Houses an internal power distribution module with a 3-pin DIN connector •...
Page 103: Processor/Expansion Modules
• Memory Card Slot: A single slot to house the Mitel serialized compact flash-type memory card. Next to the slot is a recessed extractor button for ejecting the card. (Use only Mitel-supplied memory cards; see page 371 for part numbers.) The following illustration shows the back of the HX Controller chassis equipped with an HX Processor Module, a T1 expansion module, and three digital expansion modules.
Page 104: 16-Port Digital Desktop Module (Ddm-16)
142. To support this feature, there is a phone-related flag in DB Programming called Activate Door Relay (refer to the MiVoice Office 250 Features and Programming Guide, part number 580.8006, for details). Support for Existing Expansion Modules The same expansion modules available on the original CS Controller platform can also be used on the newer HX Controller platform, including: •...
Page 105: Support For Existing Chassis Expansion
Specifications The above expansion modules (except for the SLM-8 and DEM-16) can be installed in any combination in any of the four available expansion bays. For detailed information on these existing expansion modules, see the appropriate information later in this chapter. Support for Existing Chassis Expansion The same chassis expansion options available on the original CS Controller platform are also available on the newer HX Controller platform, including:...
Page 106: Cs Controller
MiVoice Office 250 Installation and Administration Guide CS Controller The CS Controller chassis houses the system Processor Module (PM-1), optional Processor Expansion Card (PEC-1), the motherboard, and power supply. Note: The CS controller is not supported from version 6.2. Chassis Description Table 11 summarizes the physical dimensions of the CS Controller chassis.
Page 107: Motherboard Elements
An optional Processor Expansion Card (PEC-1) can be attached to the PM-1 to provide additional IP resources and increase the system’s processing capability. See the MiVoice Office 250 Enginerring Guidelines for details on when a PEC-1 might be needed.
Page 108: Interfaces On Front Of The Cs Controller
IP address exposure of the PM-1. This includes, but is not limited to, interrupted network service. Mitel recommends that the customer install the MiVoice Office 250 in a private IP network behind a firewall or Network Address Translation (NAT) unit.
Page 109: Interfaces On Back Of The Cs Controller
MOH input circuitry is high-impedance (8.7 Kohm), which allows connection to any audio device with an output impedance of 4–8.7 ohms. MOH inputs are rated at 1 V . If input power exceeds this rating, audio may be distorted. Because of this, Mitel recommends limiting the input power to 1 W.
Page 110 MiVoice Office 250 Installation and Administration Guide Six-pin jacks: Together the jacks provide the system’s Power Fail Bypass feature through an internal CO cutover relay. One of the jacks supplies two loop start trunk circuit interfaces. The other jack supplies circuit interfaces for two single line devices.
Page 111: Usb Flash Drives
Specifications USB Flash Drives The USB-A serial port located on the front of the Mitel 5000 chassis receives a USB flash drive for backing up Unified Voice Messaging messages. For a current list of compatible USB flash drives, refer to Knowledge Base article 2468 on the Mitel Knowledge Base Center.
Page 112: Base Server Expansion Modules
MiVoice Office 250 Installation and Administration Guide Base Server Expansion Modules This section describes the modules that can be installed in any of the four bays in the HX Controller chassis or any of the three bays in the CS Controller chassis to expand the capability of the MiVoice Office 250.
Page 113 To prevent this situation, T1 carrier equipment limits the number of consecutive zeros. The Mitel system supports the two major types of zero code suppression schemes in use today: Alternate Mark Inversion (AMI), also called bit-7 stuffing, and Bipolar Eight Zero Substitution (B8ZS).
Page 114 MiVoice Office 250 Installation and Administration Guide • Framing type: The type of framing scheme, D4 Superframe or Extended Superframe (ESF), used by the T1 span connected to each module. DB Programming will display an error message under the following circumstances: •...
Page 115: Special T1/E1 Cabling Requirements
To determine an appropriate hybrid balance setting for analog loop start trunk interfaces, refer to the MiVoice Office 250 Features and Programming Guide. LSM circuits incorporate a self-resetting fuse that should never need replacement. If the fuse should...
Page 116: Four-Port Loop Start Module
LSMs contain no field-replaceable parts. If any insurmountable problem with an LSM should occur in the field, return the entire module to Mitel for testing and possible repair. Failure to follow this policy will void the warranty on the module.
Page 117: 16-Port Digital Desktop Module (Ddm-16)
• Is designed to be inserted into one of the available bays on the back side of the Mitel 5000. The form factor used for the SLM-4 is the same as used for the T1M or T1M-2, LSM-2, LSM-4, and BRM-2 modules.
Page 118: Processing Server (Ps-1)
This section describes specifications relevant to the optional PS-1/vPS-1. See the MiVoice Office 250 Enginerring Guidelines for details on when a PS-1/vPS-1 might be needed. The physical PS-1 is a rack-mountable Mitel Server Applicance, using the Dell Power Edge R210 Server. For specifications and characteristics please refer to www.dell.com.
Page 119: Ps-1 Connection Interfaces
Specifications Table 13: Dell PowerEdge R210 BIOS Settings BIOS Setting Required Settings Processor Settings => Logical Processor Enabled Processor Settings => Virtualization Technology Disabled Processor Settings => C States Disabled SATA Settings => SATA Controller AHCI Boot Settings => Boot Mode BIOS Boot Settings =>...
Page 120 Base Server, make sure the hinged front cover of the does not open onto the front of the Base Server. Mitel recommends mounting the PS-1 below or away from the Base Server and Digital Expansion Interface (DEI) units.
Page 121: Digital Expansion Interface
“Power Supply“ on page • Two DB-15 connectors. The 15-pin D-subminiature socket connectors provide electrical interface to the Mitel 5000 chassis and to either another DEI or an optional, external Enterprise Messaging system. • An earth ground lug.
Page 122: Audio Saturation Limit For Single Line Ports
Is hot swappable. • Is designed to be inserted into one of the three bays of the MiVoice Office 250 Digital Expansion Interface (DEI) chassis. The form factor used for the SLM-8 is the same as used for the Digital Endpoint Module (DEM-16) module.
Page 123: System Resources With Dei
MiVoice Office 250 Features and Programming Guide, part number 580.8006, to configure the NAT address type. System Resources with DEI Installing up to four DEI units in a MiVoice Office 250 increases the number of resources available for each of three DEM-16s. •...
Page 124: Cabling For Dei Digital Capability
MiVoice Office 250 Installation and Administration Guide • When the DEI has reached the overallocated value. In this case, you are warned that you have reached the time slot limit and you can not allocate any other time slots until you have unallocated one or more of the time slots currently allocated.
Page 125: Unified Voice Messaging (Uvm)
Message Notification/Retrieval, Automated Attendant, and Record-A-Call. Programmers can reserve up to the maximum ports supported by the license installed. For programming instructions, refer to the MiVoice Office 250 Features and Programming Guide. The system supports up to 32 UVM ports on the PS-1. When the PS-1 is installed, the eight-port...
Page 126: Uvm Forward To E-Mail Characteristics
SMTP servers require that the source and destination addresses are valid e-mail domains. Improper configuration of the settings within the MiVoice Office 250 may result in rejected e-mail messages. End-users may also use anti-spam software to filter out unwanted e-mail messages. End-users may need to configure their anti-spam software to allow the forwarded voice mail to reach the user's in-box.
Page 127: Trunking
IP gateway trunks, and loop start trunks. Trunking Capacity and Constraints The MiVoice Office 250 supports up to 104 trunk groups in DB Programming and each trunk group supports a variable number of CO and IP gateway trunks. Up to 208 trunks can be programmed per trunk group in DB Programming, but the actual number of trunks that can be connected depends on the physical constraints of the system.
Page 128: Sip Trunk Capacities
SIP Trunk Capacities The MiVoice Office 250 can be equipped with up 100 SIP trunks, although a PEC-1 is recommended above 25. Actual capacity depends on the availability of IP resources, the vocoder used, and the system configuration.
Page 129: Phones
Specifications Phones A variety of multi-protocol, IP-only, and digital telephones can be used on the MiVoice Office 250. The combination of phones depends on the number and type of phone modules installed. For phone page 479. For end user feature descriptions, refer to the End User illustrations, see “Phones“...
Page 130: 52Xx/53Xx Phone Specifications
52xx/53xx phone specifications. For the latest specifications for all phones (including the newer 5304, 5312, 5324, 5320, and 5360 phones) see their respective data sheets on Mitel Online (Products / Desktops / IP Desktop / Related Links). Table 18: 52xx/53xx Phone Specifications...
Page 131: 52Xx/53Xx Phone Regulatory Standards
Cordless Handset and Headset, the Mitel Line Interface Module, the Mitel 5310 IP Conference Unit, and the Mitel Wireless LAN Stand. The 5360 IP phone requires MiVoice Office 250 v4.0 or later system software. It is not backward compatible with earlier versions of system software. The 5360 IP phone requires a Category D license.
Page 132: Support For The 5320 Ip Phone
(see page 106 for details). The 5320 IP phone requires MiVoice Office 250 v3.2 or later system software. It is not backward compatible with earlier versions of system software. The 5320 IP phone requires a Category D license.
Page 133: Enhanced Support For 5312/5324 Ip Phones
You will need your MOL logon user name and password. Enhanced Support for 5312/5324 IP Phones Prior to v3.2, the 5312/5324 IP phones were supported by the MiVoice Office 250 software; however, when the phones came online, they simulated the 5212/5224 IP phones.
Page 134: 5330/5340 Ip Phone Display Enhancements
(http://tinyurl.com/mbnlks). Click the data sheet link at the bottom of the page. You will need your MOL logon user name and password. 5330/5340 IP Phone Display Enhancements With v3.2 and later, the MiVoice Office 250 supports two display enhancements for the 5330 and 5340 IP phones: •...
Page 135: 52Xx/53Xx And 86Xx Phone Differences
NOTE with the 5320 IP phones. 52xx/53xx and 86xx Phone Differences 86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office 250 NOTE platform. See page 275 for changing from SIP mode to IP mode. The following are differences in behavior between 52xx/53xx IP phones and 86xx multi-protocol phones.
Page 136: Wireless Ip Phones
• On MiVoice Office 250 systems, the Mitel 5340 phone Backlight Timer is set for five minutes of inactivity (no button presses or audio, including music). After five minutes of inactivity, the display dims to 20% of the maximum brightness (the display backlight cannot be turned off). You cannot adjust these default settings.
Page 137: Mitel Cordless Devices
Specifications Mitel Cordless Devices The MiVoice Office 250 supports the cordless handset and headset for the Mitel 5330, 5340, and 5360 IP phones. Both cordless devices connect to the Mitel IP phones through the cordless module, which attaches to the back of the phone. The cordless headset recharges in a headset cradle that attaches to the side of the phone.
Page 138: Support For 5610 Cordless Handset And Ip Dect Stand
The IP DECT stand connects to the network through the PC port on a Mitel 5312, 5320, 5324, 5330, 5340, or 5360 IP phone. To extend the wireless reception range, If needed, the IP DECT Stand can be equipped with an optional repeater.
Page 139: 8602 Softphone Application
Basic, Standard, Associate, Executive, and Professional models 8528 and 8568 The newer Mitel 8528 and 8568 digital telephones replace the 8520 and 8560 digital telephones, respectively. The newer telephones function similar to the 8520 and 8560 with the following exceptions: •...
Page 140 Installation Instructions An installation guide is packed with each Mitel 8528 and 8568 digital telephone. Refer to the instructions in the guide and to the information in this section. All Mitel installation guides are also available in PDF format on the Mitel eDocs Web site (http://edocs.mitel.com/).
Page 141: Other Digital Telephones
(e.g., due to unplugging it or a system reset). Specifications For specifications, see the respective data sheets on Mitel Online (Products / Desktops / Digital Desktop Products) when they are posted and available. Other Digital Telephones Other digital telephones that can be installed on the system include: •...
Page 142: Wireless Digital Telephones
LED flash rates for multi-protocol IP phones in IP mode in interruptions per minute (IPM). For more general information, refer to the MiVoice Office 250 Features and Programming Guide. Table 23: Multi-Protocol Phone LED Flash Rates, IP Mode...
Page 143: Programmable Key Modules
Specifications Table 23: Multi-Protocol Phone LED Flash Rates, IP Mode (Continued) Steady Slow Medium Fast Flutter 0 IPM 30 IPM 120 IPM 240 IPM 60/960 IPM Phone is in Message is alpha-numeric waiting. mode. Microphone is MUTE muted. Speakerphone is on or ready for use.
Page 144: Direct Station Select/Busy Lamp Field Units
Figure 6: PKM 12 and PKM 48 PKM 12 PKM 48 Specifications For information on the Mitel PKM 12 and 48 specifications, access the Mitel Online Web site and navigate to the Mitel 12 and 48 PKM Web page (http://tinyurl.com/cae7ka). Click the data sheet link at the bottom of the page.
Page 145: 8416 Mini-Direct Station Select (Mini-Dss) Unit
8416 Mini-Direct Station Select (Mini-DSS) Unit The MiVoice Office 250 supports a PKM 16 (previously known as the 8416 Mini-DSS Unit) that provides one-button access to 16 extension numbers and/or feature buttons/resources. The optional PKM 16 can be attached to 8520, 8560, and 8660 phones.
Page 146: 5310 Ip Conference Unit
IP phones to provide full-duplex, advanced IP conferencing (see below for an example, and see page 371 for part numbers). For additional information and specifications, access the Mitel Online (MOL) Web site and navigate to the 5310 IP Conference Unit Web page (http://tinyurl.com/ybswtof).
Page 147: Line Interface Module (Lim)
Figure 8: Mitel 5310 IP Conference Unit Line Interface Module (LIM) The LIM (see table below) is an optional device that adds analog trunk capability to the Mitel 5224, 5324, 5330, 5340, and 5360 IP phones (see Figure 9 below for an example).
Page 148: Ip Single Line Adapter (Ip Sla)
Connection Connection IP Single Line Adapter (IP SLA) This product is no longer available from Mitel. Please login to the Mitel Solutions Alliance (MSA) site through Mitel Online, and review the SIP certification documentation available through the MSA Downloads link.
Page 149: Playback Devices
Playback devices are programmed as regular single line phones that are assigned an extension number. If the device is sensitive to Camp On tones and disconnects calls, the programmer can disable the Camp On for that phone circuit. For programming details, refer to the MiVoice Office 250 Features and Programming Guide.
Page 150: Attendant Console
MiVoice Office 250 Installation and Administration Guide Attendant Console With the MiVoice Office 250, the attendant function can be served by a software application operating on a personal computer (PC) or by a multiline display phone and attachment. Personal Computer Application The Attendant Console is a special software program and hardware security key that allows attendants to use a PC to answer and manage incoming call traffic.
Page 151: Ip Network Requirements
Network IP Topology appendices in this manual. Network Capability Analysis Because the Mitel IP devices use IP to connect to other IP devices, the data network must meet certain specifications that support an adequate VoIP network. This section summarizes adequate network requirements.
Page 152: Automatic Nat Detection
NAT or firewall without having to change the IP Settings\ NAT Address Type field every time the phone is relocated. The feature enables Mitel hard IP phones and the Mitel 8602 IP softphone to place and receive calls either from inside or outside a Mitel private network.
Page 153: Protocols And Ports
99 Nodes Support Version 2.1 or later software allows MiVoice Office 250 systems to expand to 99-node networks in the United States and European markets. Each node can transparently interconnect to 98 other systems using T1/E1/PRI networking and IP networking.
Page 154: Component Compatibility For 99 Nodes Support
Attendant Console power-up sequence. Component Compatibility for 99 Nodes Support See the latest MiVoice Office 250 Features and Programming Guide for a table that lists component version numbers that have been validated to support the 99 Nodes system feature.
Page 155: Peripheral Equipment
MiVoice Office 250 and NuPoint UM Integration Guide, part number 580.8008, for information on setting up NuPoint UM as the voice mail system for the MiVoice Office 250. The following MiVoice Office 250 voice mail applications and features are not supported in v3.x with NuPoint Messenger: •...
Page 156: Additional Information
MiVoice Office 250 Installation and Administration Guide Additional Information If necessary, contact the Mitel DataNet CommSource division for additional information about the following optional equipment: • Standby Power (system battery back-up) • Uninterruptible Power Supply (UPS) • Lightning and AC Surge Protection •...
Page 157: Chapter 5 Installation
Chapter 5 Installation...
Page 158: Chapter Overview
MiVoice Office 250 Installation and Administration Guide Chapter Overview This chapter provides information on installing, upgrading, and expanding the MiVoice Office 250 and its various parts, including the expansion modules, IP, digital, and analog single line phones, and optional system components. For system specifications and a description of the overall system,...
Page 159: Technical Certification Requirement
Knowledge Base Center (accessible through MitelOnline) NOTICE This manual is designed for Mitel certified field technicians. It does not provide detailed instructions for carrying out tasks typically performed by competent telephone technicians. For example, the manual does not include premises wiring practices as required by the National Electrical Code [BS 6701 in Europe].
Page 160: Network Installation Concerns
(for example DSP resources) with the exception of external page ports. NOTICE With regard to IP Addresses, subnet mask, and gateways, it is not necessary that the CT Gateway be on the same LAN as the MiVoice Office 250 system IP address and subnet mask.
Page 161: Pre-Installation Checklist
Provide ample air space around the chassis. Do not place or store items on top of the chassis. • Install a UPS with the CS controller. • Locate the equipment in a climate-controlled room. Mitel recommends that the maximum oper- ating temperature (as stated below) never be exceeded. Therefore, when installing the chassis...
Page 162: Gathering The Necessary Tools And Supplies
MiVoice Office 250 Installation and Administration Guide and any other system equipment, allow a sufficient margin for error (for example, air conditioning failure, routine maintenance, plant shutdown, etc.) As a general rule, if conditions are suitable for office personnel, they are also suitable for all equipment. A properly controlled environment will help to extend the equipment operating life.
Page 163: Planning Station Locations
Installation • For T1/PRI trunks terminated on RJ-48C jacks near the MDF or for E1/PRI trunks terminated on RJ-45 jacks near the MDF: • Four-pair, non-reversing, mod-to-mod line cords (one for each T1/PRI trunk installed). • For T1/PRI or E1/PRI trunks terminated on RJ-48C [RJ45 in Europe] jacks away from the MDF.
Page 164 PKM 16 (previously called Mini-DSS Unit): Mitel 8520, 8560, and 8660 phones can connect • directly to a PKM 16 (previously Mitel 8416). The number of PKM 16 units is not limited by system resources. For installation details, see “Installing a PKM 16 (Mini-DSS Unit)” on page 344.
Page 165: Gathering Optional Equipment
Installation MIVOICE OFFICE 250 BASE SERVER CHASSIS The following sections provide procedures for installing the newer HX Controller Base Server chassis and the original CS Controller chassis. The procedures appear in the order they should be performed for a new installation. Upgrade procedures and procedures for installing the Processing Server (PS-1), Digital Expansion Interface (DEI), expansion modules, and other optional equipment appear in separate sections.
Page 166: Unpacking The Equipment
MiVoice Office 250 Installation and Administration Guide Unpacking the Equipment NOTICE Electrostatic Discharge (ESD). The modules and components are static-sensitive. Handle the modules by the edges only and keep them in their protective bags until they are to be installed. Do not bend or touch the component pins or subject them to a static charge.
Page 167: Installing The Hx Controller Base Server Chassis
Installation Installing the HX Controller Base Server Chassis This section provides details on mounting the chassis, as well as connecting the power source, installing memory, setting up power fail transfer capability, and installing the optional door relay control. The following illustration shows the front of the HX Controller chassis. Figure 10: HX Controller Front Panel Display Panel Control Buttons...
Page 168: Mounting The Chassis
Follow the instructions included in the optional standard wall-mount kit (part number 828.1771) or the optional expanded wall-mount kit (part number 50006504). For additional wall-mount options, contact the Mitel DataNet CommSource Division for more information. To rack mount the chassis: 1.
Page 169: Connecting The Power Source
Connecting the Power Source The HX Controller’s external power supply unit must be connected to a properly grounded, isolated, and dedicated AC power source. Mitel recommends using appropriate surge/spike protection and an appropriate UPS unit. Like with the chassis, the power supply unit can be placed on a secure table, desk, or shelf, or it can be wall mounted or rack mounted as best suits the customer’s needs.
Page 170: Setting Up Power Fail Transfer Capability
The HX Controller chassis has a six-pin modular relay jack that can be used to unlock a door by dialing a feature code. See the MiVoice Office 250 Features and Programming Guide for details on using this feature. The jack is connected to an optional external door answering unit (door box) following the instructions included with the unit.
Page 171 Installation It is recommended that the door relay be used below the maximum voltage rating to drive another relay to drive the door opener. The following table provides the pinout for the six-pin modular relay jack on the back of the HX Controller chassis.
Page 172: Installing The Cs Controller Chassis
CS. 2. Do not plug in the system AC power cable. 3. Continue to “Grounding the MiVoice Office 250 HX Controller” on page 146. Figure 14: Base Server Front and Back Views Base Server Front...
Page 173: Wall-Mounting The Base Server
Installation Wall-Mounting the Base Server Refer to the instructions included with the wall-mount kit (part no. 828.1692) to wall-mount the Base Server chassis.
Page 174: Grounding The Mivoice Office 250 Hx Controller
835.2845. See page 133 for additional AC power requirements. With a U.S. system, the MiVoice Office 250 HX Controller must be plugged into a UPS and the UPS plugged into a properly grounded AC power source. Some effective grounding connections include the steel frame of the building in which the system is installed, a grounding rod that has been driven a minimum of 8 ft (2.4 m) into the earth, or a copper—not PVC—cold-water pipe.
Page 175 Installation • For a U.S. system only, unplug the AC power cord from the outlet and insert a ground isolation plug into the outlet. Plug the AC power cord into the ground isolation plug. If the problem ceases, call an electrician. When finished, remove the ground isolation plug to restore ground protection.
Page 176: Equipment To Support Ups Monitoring
AC phase and ground reference. To assure that the electrical source is the same, plug MiVoice Office 250 equipment into the same UPS unit. A common electrical source is most critical with the Base Server and associated Digital Equipment Interface (DEI) units.
Page 177 If available, the UPS configuration can be modified by loading the manufacturer's software on a PC, connecting the UPS to the PC, and configuring it directly. Any configuration of the UPS should be done prior to connecting the MiVoice Office 250 to it.
Page 178: Installing The Usb Security Key And Compact Flash-Type Memory Card
• Do not remove or install the compact flash-type memory card while the system is up and running or power is otherwise supplied to the Mitel 5000 chassis, as this may damage the memory card. Shut down the system using the LCD panel and unplug the power cord before removing or inserting the memory card.
Page 179 Installation NOTICE The system constantly verifies that the USB security key is in place. Do not remove the security key while the system is running. An alarm (122) is issued if the system detects a missing security key (the key is recessed into the chassis to decrease the possibility of its being dislodged and losing the connection).
Page 180: Laying Out Cable Runs
MiVoice Office 250 Installation and Administration Guide Laying Out Cable Runs Comply with the following the following guidelines when running cable: • If necessary, run the appropriate network cabling to each IP phone location, or check that a LAN port exits at each location. For cabling requirements, see “Cabling to Phones” on page 1-65.
Page 181: Mounting And Cabling The Main Distribution Frame (Mdf)
155 NOTICE Mitel will continue to support existing LSM-2s in the field, but new modules are no longer sold. For connecting loop start trunks to the MiVoice Office 250, use the LSM-4 module, part number 580.2304, or the T1/E1 module, part number 580.2700.
Page 182 MiVoice Office 250 Installation and Administration Guide 6-conductor patch panel, make the appropriate adjustments when using the adapters. You can also build your own 6P/6C to 8P/8C patch cables, if necessary. • If using 4- or 6-conductor modular line cord, limit the length to 6 ft maximum. In general, modular line cords are not twisted pair and could introduce crosstalk between line 1 and line 2 at longer lengths.
Page 183: Connecting Trunks To Lsm-4 Module Ports
155 • Use a patch panel at the rack and adapters between the patch panel and the Mitel 5000. Use the fewest modular jacks and adapters as possible, and do not attach any adapters to the back of the chassis; clearance issues prevent them from attaching securely. If using a 6-pin, 6-conductor patch panel, make the appropriate adjustments when using the adapters.
Page 184 MiVoice Office 250 Installation and Administration Guide • In Figure 16 on , the split to achieve two loop start ports occurs at the MDF using page 155 modular jacks. Figure 17: Cabling Option 1 – LSM-4 8-pin Jack LSM-2 Module...
Page 185: Connecting Co Trunks To A U.s. System
1. Cross-connect the CO trunks from the telephone company RJ-type blocks to the right side of the Mitel system blocks at the MDF. To provide additional lightning protection, see “Installing Lightning Protection” on page 1-163.
Page 186: Connecting Co Trunks To A European System
MiVoice Office 250 Installation and Administration Guide Connecting CO Trunks to a European System Some trunks are connected using the fallback system. See “Maintenance Tasks” on page 1-247. The trunk connections are made to the designated Krone blocks. Lightning Strike Protection Methods...
Page 187 Installation To connect the built-in loop start CO trunks and single line port: 1. Run the necessary amount of cable and install the phone you want to use (single line set) should power fail to the system. 2. Cable the single line and loop start ports. •...
Page 188 MiVoice Office 250 Installation and Administration Guide Figure 21: Cabling Option 1 for the Dual LS and Dual SL 8-pin Jack LSM-2 Module Dual Single Line Port 8-pin Jack LS 3 SL 2 Adapter T-1 R-1 T-2 T-1 R-1 T-2...
Page 189: Connecting T1/Pri And E1/Pri Trunks To The Mdf
Installation Connecting T1/PRI and E1/PRI Trunks to the MDF The installation procedure used to connect T1/PRI and/or E1/PRI spans at the MDF depends on the type of termination used by the service provider [network provider] and how close it is to the MDF.
Page 190: Method C - T1/Pri Trunks Terminated On A 66-Type Block
MiVoice Office 250 Installation and Administration Guide connectors on the ends of each line cord are properly attached. If any of the wires are cracked or broken, transmission problems can occur. Figure 3: T1/PRI or E1/PRI Terminations from RJ-48C [RJ45 in Europe] Jacks...
Page 191: Installing Lightning Protection
Installation b. Terminate the other end of the four-pair cable on the right side of the T1/PRI 66-type terminal block. If the service provider [network provider] termination is more than 2000 ft (600 m) from the page 87. For shorter MDF, special T1 cable must be used.
Page 192 (tip out and ring out) on the other module, as shown in . For information Figure 4 about programming various types of T1M or T1M-2 installations, refer to the MiVoice Office 250 Features and Programming Guide. Figure 4: Connecting Two T1M or T1M-2 Modules Together...
Page 193: Verifying And Securing Cable Connections
Installation Verifying and Securing Cable Connections At this point in the installation all cabling to the MDF, patch panel, rack, and phones should be completed, including all cables that terminate at the chassis modules. To complete cabling: 1. Plug all applicable cables into their respective modules and chassis ports. 2.
Page 194: Setting Initial System Configuration
1-247.) The server IP addresses are assigned through DHCP. 3. From the idle menu (MiVoice Office 250), press the down arrow button to navigate to the Network menu. To navigate to and select menu options: a. Press the up or down arrow buttons to see the available options.
Page 195 MiVoice Office 250. 5. After you change the system’s network settings, return to the idle menu and then reboot the system as follows: a. From the idle menu (MiVoice Office 250), press the down arrow button to navigate to the System Menu.
Page 196 Sure? prompt appears. c. Press the down arrow button to select Yes. Wait while the system reboots. 6. After the system reboots, verify that the front of the LCD reads MiVoice Office 250, and then do one of the following: •...
Page 197: Using The Lcd Panel
Installation Using the LCD Panel The Base Server chassis is equipped with an LCD panel that displays system messages, menus, and options. This section describes the LCD panel hardware, the application software, the system messages, and the menus and options provided by the application. The LCD panel is located on the front of the Base Server chassis.
Page 198: Application Software And Security
Idle Display The idle display may include the hostname for the server (MiVoice Office 250 <Hostname>). The hostname is configurable in Database Programming. If you change the system's hostname, the new hostname is displayed within 15 seconds. If the hostname is blank, the idle display shows only...
Page 199: Menus And Options
The LCD software application provides a way to view and edit network and system settings displayed in the LCD panel. LCD menus time out after approximately 15 seconds of inactivity. When a menu times out, the idle display (MiVoice Office 250) appears. Figure 5 provides a high-level overview of the LCD application’s available menus.
Page 200: Network Menu
DHCP options for the server. By default, DHCP is enabled, which provides system network settings when the server is first powered up. However, Mitel recommends that you change the DHCP settings to static IP settings and disable DHCP when you complete the initial configuration of the system.
Page 201: System Menu
Installation c. Press the center button to save your selection. The Save Changes? prompt appears. d. Press the center button again to confirm the selection. 3. After you change the system’s network settings, reboot the system from the System menu (see page 175).
Page 202 MiVoice Office 250 Installation and Administration Guide To view/configure System menu settings: 1. From the idle menu, press the down arrow button to navigate to the System menu. 2. Press the down arrow button to view/configure the following: System Version: Displays the Call Processing software version, which is used as an overall •...
Page 203 No. Wait until the action is completed. To complete an ADD freeze from the System Menu: 1. From the idle menu (MiVoice Office 250), press the down arrow button to navigate to the System menu, and then the ADD Freeze option.
Page 204: Processing Server (Ps) Menu
MiVoice Office 250 Installation and Administration Guide Processing Server (PS) Menu From the PS menu you can view (but not configure) the IP address, subnet mask, default gateway, and DHCP setting for a connected PS-1. You can also reboot and shut down the PS-1 from the PS menu.
Page 205: Additional System Messages
You may need to adjust the level of logging and/or reproduce the error message to view it in the log files. The Log Files page is available for MiVoice Office 250 systems, however, the RCH log file applies to Base Servers only.
Page 206 Potential system failure. Do not shut down, reboot, or remove power from the server while the components are being updated. Shutting down, rebooting, or removing power from the server before the update is complete will render the server inoperable and you will need to return the server to Mitel. Flash Memory Updates The MiVoice Office 250 server processor modules have 4 MB of flash memory.
Page 207 The update requires approximately 30 seconds. Do not shut down, reboot, or power down the server during the update process. After the update is complete, the system automatically reboots. When all of the flash memory and low-level firmware components have been updated, the LCD displays the MiVoice Office 250 idle screen.
Page 208: Installing An Hx Processor Module (Pm)
This section provides procedures for installing and removing the expansion modules that can be installed in the MiVoice Office 250 Base Server. The procedure for installing a PEC-1 on an HX Controller PM or a CS Controller PM-1 also appears in this section.
Page 209: Adding A Processor Expansion Card (Pec-1)
If necessary, an optional Processor Expansion Card (PEC-1) can be added to the HX Processor Module to provide additional IP and/or voice processing resources. See the MiVoice Office 250 Engineering Guidelines for details on when a PEC-1 might be needed.
Page 210 MiVoice Office 250 Installation and Administration Guide a. Perform a system and voice mail database backup using DB Programming. b. Shut down the system using the LCD panel. Unplug the external power supply unit from the AC power source. c. Wearing a properly terminated anti-static wrist strap, pinch the two spring-loaded handles...
Page 211 Installation Figure 3: Processor Expansion Card (PEC-1) Installation PEC-1 HX Processor Module Remove Jumper Block From J12 Prior to PEC-1 Installation...
Page 212: Installing A Cs Controller Processor Module (Pm-1)
MiVoice Office 250 Installation and Administration Guide Installing a CS Controller Processor Module (PM-1) Install the Processor Module (PM-1) in the CS Controller chassis as described in the following procedure. For part numbers see Table 59, “Replacement Parts,” on page 372.
Page 213 Installation Figure 5: Processor Module Components Processor Module Battery This strap must be in place. Read the NOTICE below. Chassis Back Processor expansion card mount points Processor Module Top View Processor Module SDRAM Processor Expansion Card Module Screw to secure hexagon Plastic metal standoff (support) to standoff (support)
Page 214: Adding A Processor Expansion Card (Pec-1)
1. Perform a Database backup using DB Programming. You can also back up the database using the LCD panel. For details, refer to the MiVoice Office 250 Features and Programming Guide. 2. Perform a voice mail backup using a USB flash drive attached to the USB-A port on the front of the CS Controller.
Page 215 LCD panel. This indicates the system is ready to MiVoice Office 250 be programmed. 9. Refer to the MiVoice Office 250 Features and Programming Guide, for information to load the license file. You can then program the additional IP resources.
Page 216 MiVoice Office 250 Installation and Administration Guide Figure 3: Expansion Card Installation Processor module-to-chassis fastener Metal standoff mount location Chassis Back Processor Expansion Card Processor Expansion Card mount points Processor Module Remove this strap before installing the expansion card. See the preceding...
Page 217: Installing A Two-Port Loop Start Module (Lsm-2)
Installation Installing a Two-Port Loop Start Module (LSM-2) Install the two-port loop start module (LSM-2) as described below. Part numbers appear in Table 59, “Replacement Parts,” on page 372. See Figure 4 on page 189 The loop start module can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module.
Page 218: Installing A Four-Port Loop Start Module (Lsm-4)
MiVoice Office 250 Installation and Administration Guide Installing a Four-Port Loop Start Module (LSM-4) The LSM-4 provides four trunk interface ports. For additional technical data about the LSM-4, see Specifications chapter. See page 154 for information on how this module is cabled to the MDF.
Page 219: Installing A Dual T1/E1/Pri Module (T1M-2)
Installation Installing a Dual T1/E1/PRI Module (T1M-2) This procedure assumes the required pre-installation checklist items, regarding T1/E1/PRI, are in place. If necessary, see “Gathering the Necessary Tools and Supplies“ on page 134. The Dual T1/E1/PRI module is installed and configured like the single T1/E1/PRI module with the following exception: Each port on the dual module can be configured differently from the other.
Page 220 MiVoice Office 250 Installation and Administration Guide Figure 6: Dual T1/E1/PRI Module Side Module Handle Module to Chassis Fastener Chassis Back (CS Controller in this example) Remove Module LED DUAL LS DUAL SL PAGE Module Release Lever Dual T1/E1/PRI Module To remove a dual T1/E1/PRI module: 1.
Page 221: Dual T1/E1/Pri Module Led Summary
Installation Dual T1/E1/PRI Module LED Summary The Dual T1/E1/PRI module has a total of 8 LEDs on the faceplate to indicate module status. The LEDs are contained in two separate devices: a 4-LED stack, and 4 bi-color LEDs integrated into the RJ-45 connector.
Page 222: Installing A Single-Port T1/E1/Pri Module (T1M)
MiVoice Office 250 Installation and Administration Guide Installing a Single-Port T1/E1/PRI Module (T1M) See Figure 8 on for an illustration of this module and for the following procedure. page 194 The T1M module can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module.
Page 223 Installation Figure 9: Single T1/E1/PRI Module Faceplate LED Summary Test Port Span LED Indicators RJ–45 Green LEDs Table 33: Single T1/E1/PRI Module LED Summary — 3 LEDs LED Name Color Indication REF CLK Green ON: Span provides the reference clock for the system. OFF: Span does not provide the reference clock for the system.
Page 224: Installing A Basic Rate Module (Brm-2)
MiVoice Office 250 Installation and Administration Guide Installing a Basic Rate Module (BRM-2) The Basic Rate Module (BRM-2) is used for connecting ISDN S-interface trunking. For additional information about modules, see the Specifications Product Description chapters. The BRM-2 module can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module.
Page 225: Brm-2 Online/Off-Line Handling And Led Descriptions
For programming details, refer to the MiVoice Office 250 Features and Programming Guide. The system recognizes the BRM-2 as off-line when removed from the expansion bay. All the ports and circuits are recognized as being off-line and all calls dropped, when the module is removed.
Page 226: Installing A Digital Desktop Module (Ddm-16)
MiVoice Office 250 Installation and Administration Guide Installing a Digital Desktop Module (DDM-16) You can install up to three DDM-16s in the HX Controller chassis as described below. See Figure below for an illustration. The DDM-16 can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module.
Page 227: Installing A Four-Port Single Line Module (Slm-4)
Installation Installing a Four-Port Single Line Module (SLM-4) This section provides specifications, drawings, and procedures needed for installing an SLM-4, part number 580.2100. Installing an SLM-4 consists of inserting the module into an empty bay on the back side of a CS Controller and assigning the module to the Uninstalled bay through DB Programming.
Page 228 Single Line (SL) application is running. 5. Using the IP address of the Mitel 5000, open a DB Programming session to the system through the System Administration & Diagnostics application.
Page 229: Installing The Processing Server (Ps-1)
PS-1 to enter or change values that depend on specific characters (for example changing a password or entering a command). See the MiVoice Office 250 Engineering Guidelines for details on when a PS-1 (or vPS-1) might be needed.
Page 230: Ps-1 Hardware
Base Server, make sure the hinged front cover of the does not open onto the front of the Base Server. Mitel recommends mounting the PS-1 below or away from the Base Server and Digital Expansion Interface (DEI) units.
Page 231 Installation Figure 14: Processing Server (PS-1) Chassis, Back View Item Description Video port. (DB-15 VGA connection to monitor. Can use front or rear ports.) USB ports. The USB security key can be used in any USB port. (Use also to connect keyboard and mouse if necessary.) Serial port.
Page 232: Installing The Physical Processing Server (Ps-1)
MiVoice Office 250 Installation and Administration Guide Installing the Physical Processing Server (PS-1) To see the location of connectors on the PS-1, see Figure 14 on and Figure 15 on page 203 page 211 To install a PS-1: 1. Rack mount the PS-1 (recommended).
Page 233: Installing The Virtual Processing Server (Vps-1)
Installation Installing the Virtual Processing Server (vPS-1) The Open Virtualization Format (OVF) standard 1.0 is employed to represent a single virtual machine or combination of multiple virtual machines. Note that OVF files are recognized by their .ova file extension. The vPS-1 is a virtual appliance (vApp) which is deployed through vCenter Server with the vSphere Client.
Page 234: Install The Ps-1 Virtual Software
This installation process assumes that a virtual machine has been created using the NOTE Debian GNU/Linux version 4 - 32 bit OS. 1. Retrieve the PS-1 VMware OVA archived file from Mitel on-line. Make note of where the file has been saved. 2. Launch the vSphere Client.
Page 235: Configuring And Adding A New Usb Port And License Key
Installation Select a datastore large enough to accommodate the virtual machine and all of its virtual disk files. Click Next. The Deploy OVF Template Disk Format screen appears. 11. Click Thick Provision Lazy Zeroed. Click Next. 12. If the network defined in the OVF template doesn't match the name of the template on the host to which you are deploying vPS-1, you are prompted to configure Network Mapping.
Page 236 MiVoice Office 250 Installation and Administration Guide 6. Select the HASP license key and Click Next. 7. Confirm the information is correct and Click Finish. The new license can be displayed in the Administrator Web Portal, in System Administration and Diagnostics, and in Database Programming.
Page 237: Dei Planning And Cabling
SLAs. See page 153. • Install the DEI chassis near the MDF in a Mitel or other rack. Also, mount the chassis in the rack at a height appropriate for reading the Status panel. Allow room above and below the chassis for later expansion.
Page 238: Running Cables To Phones
209 for additional loop limits for devices connected to the MiVoice Office 250. Because the MiVoice Office 250 uses digital voice and data transmission between the digital telephones and the chassis, the following cabling requirements apply: • Do not use shielded cable, and do not use cable smaller than 24 AWG.
Page 239: Terminating Cables At Digital Telephone Locations
Installation Terminating Cables at Digital Telephone Locations Terminate the digital telephone, single line phone, and playback device station cables on four-conductor modular jack [six-conductor line jack unit in Europe] assemblies at the station locations. Do not mount the assemblies on the wall at this time; they will be wall-mounted later when the station instruments are installed.
Page 240: Labeling Station Cable And Mapping Circuit Numbers
XX.YY.01, the first data port is assigned number XX.YY.02, and the second data port is assigned number XX.YY.03. For detailed information about programming phones, refer to the MiVoice Office 250 Features and Programming Guide. The default system assigns extension number 1000 to station circuit 01.01.01, extension number 1001 to station circuit 01.02.01, and so on to match the initial configuration.
Page 241 Installation Figure 17: DEM-16 Circuit Mapping Example MiVoice Office 250 Base Server (which is a CS Controller in this example) Male (DEI cable) DUAL LS DUAL SL PAGE MOH BAY 1/SYS BAY 2/SYS BAY 3/SYS DEI 1 Female (to DEI) 1 –...
Page 242 MiVoice Office 250 Installation and Administration Guide Table 36: System Board:Bay:Application Relationship in Message Print (CS Controller Example) Relates to this bay/application in . . . 5000 CP v1.x System 5000 CP v2.x System Bay 1: LSM-2, T1M or T1M-2...
Page 243: Unpacking The Dei Equipment
Installation Unpacking the DEI Equipment After all digital telephones and related devices are installed and station/device cabling has been run or is in place, you are now ready to install the DEI chassis and modules. NOTICE Electrostatic Discharge (ESD). System modules and components are static-sensitive. Handle the modules by the edges only and keep them in their protective bags until they are to be installed.
Page 244: Installing Dei Hardware
The DEI low-level firmware controls how it communicates. For this upgrade, the method of communication changes. To update the DEI low-level firmware, it must be communicating in the previous two-DEI configuration. The MiVoice Office 250 software automatically loads the latest DEI software when DEIs are connected and the system is restarted.
Page 245: Installing/Upgrading The Dei Chassis
When adding new DEI units, you can connect two DEI cables together to extend the reach between the MiVoice Office 250 and the DEI units you want to add. This allows existing DEIs to remain in place while you upgrade the new DEIs.
Page 246: Troubleshooting
DEM module is inserted in the DEI and it is equipped in DB Programming. 3. Do either of the following: • Begin programming the system. Refer to the MiVoice Office 250 Features and Programming Guide, part number 580.8006. • Continue to installing other optional equipment: •...
Page 247: Downgrading Dei Chassis
Installation Table 37: Troubleshooting DEIs (Continued) Scenario Cause Resolution After upgrading to v3.0 or Incorrect license. Obtain a valid v3.0 license with the later, the system cannot appropriate number of DEIs. communicate with the third One or more DEI(s) have over Redistribute devices among the DEIs to and/or fourth DEI(s).
Page 248 MiVoice Office 250 Installation and Administration Guide Figure 5: Example MiVoice Office 250 DEI Chassis Front and Back View DEI Chassis Front MODULE 1 MODULE 2 MODULE 3 ONBUSY ONBUSY ONBUSY Status Panel To MiVoice Office 250 Base Server DEI Chassis Back Fuse 1 –...
Page 249 Installation Figure 6: Example DEI Connection to MiVoice Office 250 Base Server: 2-DEI Base Server Back (CS Controller in this example) DB-15 (to VM only or DEI) DUAL LS DUAL SL PAGE Ethernet to LAN via switch MiVoice Office 250 Base Server...
Page 250 MiVoice Office 250 Installation and Administration Guide Figure 7: Example Adding DEIs to the MiVoice Office 250 Base Server: 4-DEI Base Server Back (CS Controller in this example) Male termination Male termination into Base Server into Base Server DUAL LS DUAL SL...
Page 251 Installation...
Page 252: Attaching Dei Units And External Voice Mail System
MiVoice Office 250 Installation and Administration Guide Attaching DEI Units and External Voice Mail System See Figure 8 on and Figure 9 on for information on attaching the DEI to an external page 225 page 226 voice mail system. Prior to the 5000 Release v6.0, the optional external voice processing system would have been the —...
Page 253 2ND VPC Arrangement the card slot Optional FAX card (not in EM) arrangement and connector locations shown at right could be To MiVoice Office 250 Base Server or DEI (part number, 813.1806) different. not used Power Cable Connector...
Page 254 8-pin plug in the future. Various adapter types are available based on how you choose to connect to the patch panel. Figure 9: Example Voice Mail or DEI Connection to MiVoice Office 250 Base Server Base Server Back (CS Controller in this example)
Page 255 Installation Prior to the 5000 Release v6.0, the optional external voice processing system would have been the — Voice Processing Unit (VPU unsupported since v3.0) or Enterprise Messaging (unsupported as of NOTE v6.0). Beginning with 5000 Release v6.0, NuPoint Unified Messaging (UM) is the supported external voice processing system.
Page 256: Installing Modules In The Dei
MiVoice Office 250 Installation and Administration Guide Installing Modules in the DEI Each DEI chassis attached to the Mitel controller chassis may be equipped with 16-port Digital Endpoint Modules (DEM-16) and/or eight-port Single Line Modules (SLM-8). Installation instructions for the DEM-16 and the SLM-8 follow, and an example of DEM-16 and SLM-8 circuit mapping...
Page 257 Installation Figure 10: DEM-16 in DEI 1 and DEI 2 Chassis DEI Chassis Back To Base Server only 1 – 4 5 – 8 9 – 12 13 – 16 DEI 1 EXP 1 To 2nd DEI EXP 2 DEM-16 or external Voice Mail* Module-to-Chassis Fastener...
Page 258: Installing An Eight-Port Single Line Module (Slm-8)
All cabling connected to the RJ-14 interfaces should be constructed of standard 24-gauge twisted pair cable. To ensure reliable operation of single line phones IMPORTANT connected to the MiVoice Office 250, do not use flat ribbon cabling or untwisted pair cabling.
Page 259 Single Line (SL) application is running. 5. Using the IP address of the Mitel 5000, open a DB Programming session to the system through the System Administration & Diagnostics application.
Page 260 MiVoice Office 250 Installation and Administration Guide Figure 13: SLM-8 and DEM-16 Circuit Mapping Example MiVoice Office 250 Base Server (CS Controller in this example) Male to Base Server chassis DUAL LS DUAL SL PAGE MOH BAY 1/SYS BAY 2/SYS...
Page 261: Connecting Station Cables To The Mdf
Installation STATION CABLING CONNECTIONS At this point in the installation, all cabling to the MDF, patch panel, optional rack, and stations should be completed. This includes all cables that terminate at the chassis modules. To complete cabling: 1. Plug all applicable cables into their respective modules and chassis ports. 2.
Page 262 MiVoice Office 250 Installation and Administration Guide Figure 14: DEM-16 Block Cable Terminations for Phones on a U.S. System 60M1-50-Type Block To Digital (Part of MDF) Telephone or Single-Line 1.1.1 1.1.1 Adapter RING RING 1.2.1 1.2.1 RING Amphenol W/BL BL/W...
Page 263 Installation Figure 15: DEM-16 Pinouts and Cabling Port 1 Signal Port 3 Signal Pin-1 Tip 3 Pin 1 Tip 11 Pin-2 Ring 3 Pin 2 Ring 11 Pin-3 Tip 2 Pin-3 Tip 10 Pin-4 Ring 1 Pin-4 Ring 9 Pin-5 Tip 1 Pin-5 Tip 9...
Page 264 MiVoice Office 250 Installation and Administration Guide Table 40: Station Cable Terminations with a U.S. System AMPHENOL Position DEM-16 Bay 1 Cable Pair Circuit No. Extension No. W-BL 01.01.01 1000 BL-W RING 01.02.01 1001 RING 01.03.01 1002 RING W-BR 01.04.01...
Page 265: Connecting Dem-16 Station Cables To A European System
Installation Table 40: Station Cable Terminations with a U.S. System (Continued) AMPHENOL Position DEM-16 Cable Pair Bay 1 Circuit No. Extension No. BR-V NOT USED NOT USED NOT USED a. The station circuit numbers shown above are for the first DEM-16 installed in the equipment chassis. (Bay 1). The extension numbers are the default numbers assigned to those circuits.
Page 266 MiVoice Office 250 Installation and Administration Guide Figure 16: DEM-16 Block Terminations for Phones on European System Female Amphenol-Type Connectors 1-16 W/BL-Y/BL WH/BL BL/WH Use non-conducting plastic connector covers To Phone or SLA To DEI and DEM-16s 25-Pair cable from...
Page 267 Installation Figure 17: SLA Terminations for Single Line Phone with a European System Phone LJU BL/WH DEM-16 Block WH/BL Western Electric to BT Converters (C74) AC Desktop Converter The SLA is supported with two Western Electric to BT converters (part number C74) for use when the attached devices are near the SLA.
Page 268 MiVoice Office 250 Installation and Administration Guide Figure 18: Off-Premises Connection [Europe Only] OPX LJU Connection Details To OPX RUN BUSY BUSY Table 41: Cable Terminations on MDF Blocks [Twin Block Cables] for DEM-16 Color Cable Pair Plug Pin No.
Page 269: Connecting Brm-2 Cables To A European System
Installation Table 41: Cable Terminations on MDF Blocks [Twin Block Cables] for DEM-16 (Continued) Color Cable Pair Plug Pin No. BLOCK NO. BLOCK PAIR CIRCUIT Black/Blue 11.01 Blue/Black Black/Orange 12.01 Orange/Black Black/Green 13.01 Green/Black Black/Brown 14.01 Brown/Black Black/Gray 15.01 Gray/Black Yellow/Blue 16.01 Blue/Yellow...
Page 270 MiVoice Office 250 Installation and Administration Guide 1. Ensure that both ends of each station cable are labeled with the circuit number of the associated station instrument. 2. Terminate each station cable on the right side of the corresponding station block. See Figure...
Page 271 Installation Table 42: DDM-16 Termination Cable Pinout To DDM-16 To MDF Signal Name Color Pair Ring 6 BLU-RED Tip 6 RED-BLU Ring 7 ORN-RED Tip 7 RED-ORN Ring 8 GRN-RED Tip 8 RED-GRN Ring 9 BRN-RED Tip 9 RED-BRN Ring 10 GRY-RED Tip 10 RED-GRY...
Page 272: Station Loop Resistance Test
MiVoice Office 250 Installation and Administration Guide Station Loop Resistance Test Do not use shielded cable. Achieve longer loop lengths by using heavier gauge cable, such as 22AWG. (For additional station cabling requirements and loop limits, see page 152.) Perform the loop resistance test for each station cable individually.
Page 273: Connecting Off-Premises Extensions
The repeater unit is installed at the MDF between the SLA and the cabling to the OPX station. For proper installation with the MiVoice Office 250, make the following connections to the appropriate pins on the repeater unit: •...
Page 274 MiVoice Office 250 Installation and Administration Guide 4. Test for quality.
Page 275: Powering Up The System
• Do not remove or install the memory card while the system is up and running or power is otherwise supplied to the Mitel 5000, as this may damage the memory card. Shut down the system using the LCD panel and unplug the power cord before removing or inserting the memory card.
Page 276: Powering Down The System
“Setting Initial System Configuration” on page 1-166. Otherwise, continue to the Program- ming chapter in the MiVoice Office 250 Features and Programming Guide. Powering Down the System To power down the system: 1. Make sure Database (DB) Programming is not running. If DB Programming is running when you make programming changes using the LCD panel, the changes will not be updated until the system is restarted.
Page 277: Replacing The Power Fuse
2. Perform a voice processing database backup. With a Base Server-only system running UVM, Mitel recommends using a USB flash drive attached to the USB-A port on the front of the CS Controller chassis. Do not back up VM to the compact flash-type memory card. For the backup procedure, refer to the MiVoice Office 250 Features and Programming Guide.
Page 278: Replacing The Processor Module Battery
To replace the PM-1 battery: 1. Perform a Database backup using DB Programming. (You can also back up the database via the LCD panel.) Refer to the Programming chapter in the MiVoice Office 250 Features and Programming Guide, for details.
Page 279: Installing The Usb-B Port Serial Driver
Installing the USB-B Port Serial Driver The USB-B port on the front of the Mitel 5000 chassis allows you to connect a laptop and view online messages. However, a driver must be installed on the laptop to allow the laptop to use this USB-B port.
Page 280: Using Terminal Emulation To Retrieve Online Messages
5. Start the terminal emulation program and set any Chassis Front (CS Controller in this example) configuration options the program needs to com- municate with the MiVoice Office 250. See the documentation that came with the terminal emu- lation program for this information. For the terminal...
Page 281: Removing System Voice Prompts And Phone Firmware
(http://perso.wanadoo.fr/philippe.jounin/tftpd32.html). Depending on the TFTP server you are using, these settings may be located in other dialog boxes or locations. Mitel does not provide support for this TFTP server. It is shown here as an example only. For DB Programming information discussed in this procedure, refer to the MiVoice Office 250 Features and Programming Guide.
Page 282: Upgrading Compact Flash-Type Memory
• Allow ‘\’ As virtual root 3. Click OK, then restart the TFTP server application. The TFTP server must be running before you attempt to upgrade the MiVoice Office 250. Upgrading Compact Flash-Type Memory NOTICE Version 3.x requires a minimum 512 MB compact flash-type memory card. Version 4.0 or later requires a minimum one GB compact flash-type memory card.
Page 283 Installation For additional information about Unified Voice Messaging storage capacities, see page 72. For database and voice processing data information, refer to the MiVoice Office 250 Features and Programming Guide. To upgrade the compact flash-type memory card: 1. Schedule this upgrade at a time that will have the least impact on the customer.
Page 284 MiVoice Office 250 Installation and Administration Guide 5. Remove the memory card and insert the new memory card into the slot labeled COMPACT FLASH, as shown in the following CS Controller example. Chassis Front Compact Flash Eject Button 6. Plug in the power cord.
Page 285 MiVoice Office 250. For phone illustrations, see “Phones“ on page 479. For end user feature descriptions, refer to the End User Features chapter in the MiVoice Office 250 Features and Programming Guide. Important Notices Please read this section before continuing.
Page 286: Installing Mitel 52Xx/53Xx Ip Phones
The Mitel 5212 and 5224 are not supported for remote/teleworker locations. • When using a Mitel 53xx from a remote/teleworker location, make sure port 69 is open on the corporate firewall to allow communication to the MiVoice Office 250 server.
Page 287 Installation 5. Optional for Mitel 5224 (reserved for future use): For the LAN-powered 5224 phone equipped with a peripheral (for example, the Mitel 5310 IP Conference Unit), plug the DC adapter cord into the power input and AC power outlet.
Page 288: Wall-Mounting Mitel 52Xx/53Xx Phones
MiVoice Office 250 Installation and Administration Guide Wall-Mounting Mitel 52xx/53xx Phones The following procedure provides information on mounting the Mitel 52xx/53xx phones on a wall or on a wall plate. Use Figure 4 as a guide. Figure 4: Mitel 52xx/53xx Phone Wall-Mounting...
Page 289: Mitel 52Xx/53Xx Phone Installation Troubleshooting
Initial 52xx/53xx Automatic Phone Configuration (DHCP) You can set up DHCP to provide additional information to avoid having to program each Mitel phone manually. This procedure assumes the MiVoice Office 250 is up, configured, and running—this NOTE includes the desired number of Mitel 52xx/53xx phones configured in DB Programming.
Page 290 MiVoice Office 250 Installation and Administration Guide To configure the Mitel 52xx/53xx phones automatically: 1. Make sure the MiVoice Office 250 is up and running, and then make sure you have done the following (if applicable): • Configured the Mitel 52xx/53xx phones in DB Programming (refer to the MiVoice Office 250 Features and Programming Guide, for details).
Page 291: Initial 52Xx/53Xx Manual Phone Configuration
Mitel 52xx/53xx phones configured in DB Programming. To configure the Mitel 52xx/53xx phones manually: 1. Make sure the MiVoice Office 250 is up and running, and then make sure you have done the following (if applicable): •...
Page 292: Mitel 53Xx Setup For Teleworking
This section details what must be done to configure the Mitel 53xx phones for teleworkers. To configure the Mitel 53xx phones for teleworkers: 1. Make sure the MiVoice Office 250 is up and running, and then make sure you have done the following (if applicable): •...
Page 293: Installing Mitel 86Xx Ip Phones
Installing Mitel 86xx IP Phones IP phones are connected to a power source and to the network. There is no direct wiring from either the MDF or the MiVoice Office 250. All IP phones use a LAN connection. See the Specifications chapter for a list of supported phones.
Page 294 Mitel 8690 on page 270 1. Make sure the MiVoice Office 250 is up and running. Also, read “Hardware Revision Iden- tification” on page 265. 2. Connect one end of the Ethernet cable to a PC port on the back of the phone. Connect the other end of the cable to the PC, if applicable.
Page 295 Power over Ethernet (PoE) hub (LAN Jack): The Red Hawk PowerSense™ modular, in-line PoE hubs (for multi-port) are available through the Mitel DataNet CommSource division. The power hub provides power to IP devices without the use of an external power supply for each device.
Page 296: Physical Interfaces
10/100 Mbps: When the link is connected at a speed of 100 Mbps, the green LED on the right side of the port is lit. The MiVoice Office 250 operates only on 100Base-T LANs. For information about programming a Mitel 8660, refer to the Programming chapter in the MiVoice...
Page 297: Mitel 8600, 8620/8622, And 8662
LAN/POWER Jack: Connects to an external power supply or a network hub/switch. • PC Port: (Mitel 8622 and 8662 only) Connects to a PC or any other 100Base-T Ethernet device. The speeds on single uplink and downlink port are independent from each other and auto-negotiable.
Page 298: Mitel 8690
Lamp) start blinking, the system defaults the phone configuration (such as the configuration TFTP URL). CF Port: Connects to a matchbook-sized compact flash-type memory card that can be used for • copying music, pictures, etc. to the Mitel 8690. The card also can be used for additional memory.
Page 299: Wall-Mounting 86Xx Ip And Ip Phoneplus Phones
DRAM slots, you cannot upgrade the memory by adding an extra memory stick. Currently, the second slot is not used. For information about how to program a Mitel 8690, refer to the MiVoice Office 250 Features and Programming Guide.
Page 300 Base Wall-Mount Knockout Mitel 8600 series phones are shipped with a plastic adhesive label that covers the rectangular wall-mount knockout on the base of the phone. A portion of the adhesive label must be removed to use the wall-mount knockout.
Page 301 Installation To prepare the phone for wall-mounting (regardless of base type): 1. Remove the metal plate from the base of the phone by removing the two plastic rivets to unlock it from the base. Plastic Rivets 2. Slide the cover off. The two plastic rivets are not included on phones built prior to May 2005. 3.
Page 302 MiVoice Office 250 Installation and Administration Guide To wall-mount the Mitel 8600 series phones that have a support mechanism: 1. Collapse the support mechanism completely and secure it against the bottom housing of the phone, as shown in the following illustration.
Page 303: Changing Protocol Modes: Ip And Sip
86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office NOTE 250 platform. The Mitel 8600, 8620/8622, 8662, and 8690 multi-protocol phones support Internet Protocol (IP) or Session Initiation Protocol (SIP) mode. Details about each of the modes are described in the Specifications chapter.
Page 304: Reading 86Xx Ip Phone Status Displays
Two copies of the firmware image are kept in case one gets corrupted during a failed download attempt (this does not apply to the Mitel 8600 phones). This may cause the firmware update process to take more time than before.
Page 305: Ip Phoneplus And Mitel 8660
This error condition might occur during poor network conditions. Mitel 8620/8622, 8662, and 8690 The following information does not apply to a non-display phone, such as the Mitel 8600. Table 49: Mitel 8620/8622, 8662, and 8690 Progress Displays Display...
Page 306: Ip Phoneplus And Mitel 8660/8620/8622/8662/8690
The following information does not apply to a non-display phone, such as the Mitel 8600. Also, because the Mitel 8620/8622 has a two-line LCD, this phone displays only the first two status lines. Table 50: IP PhonePlus and Mitel 8660/8620/8622/8690 Progress Displays...
Page 307 Finding IP Card (Module): The application code is attempting to find a local IP ID: XXXXXXXXXXXX resource (MiVoice Office 250) by using the reply from the LAN broadcast. The first MY IP ADDRESS: line contains the hexadecimal Ethernet address of the phone, while the second and XXX.XXX.XXX.XXX...
Page 308: Download Error Message Displays
MiVoice Office 250 Installation and Administration Guide Table 50: IP PhonePlus and Mitel 8660/8620/8622/8690 Progress Displays (Continued) Display Status ID: XXXXXXXXXXXX Duplicate-IP Error Message: If the phone determined that some other device is using the IP address that it is trying to use, the display will show the error message XXX.XXX.XXX.XXX...
Page 309: Where To Program Ip Resources
ERROR FAILED VERIFY The image written to flash does not match the file downloaded. A write error occurred. Where to Program IP Resources Program IP resources in DB Programming. Refer to the MiVoice Office 250 Features and Programming Guide. 86xx Firmware This section provides information on the multi-protocol phone firmware, including uploading firmware and phone firmware compatibilities.
Page 310: Firmware Update Changes
: The MiVoice Office 250 now includes a Trivial File Transfer Protocol Onboard TFTP Server (TFTP) server to provide firmware downloads to the Mitel 52xx/53xx IP phones, 5610 cordless handset, and 8600, 8620/22, and 8660/62 multi-protocol phones. See “Onboard TFTP Server“...
Page 311: Onboard Tftp Server
Installation • TFTP server. The Mitel 8690 phones use a TFTP server to update firmware, as in prior releases. The TFTP server allows the phones to pull firmware updates from a TFTP server automatically, rather than push firmware updates to individual phones.
Page 312 Firmware Management You must do a software downgrade to revert back to an older firmware version for Mitel phones. Multiple firmware versions are not currently supported; only the latest versions are available for...
Page 313: Installing Digital Telephones
3. Attach the coiled handset cord to the handset and to the handset jack on the bottom of the phone. Place the handset on hook. The bottom of the Mitel 8500, 8520, and 8560 phones have molded channels designed to hold the handset and line cords. For best results when connecting a handset, uncoil a portion of the handset cord and push the cord into the channel so that the flat side of the cord is against the phone.
Page 314: Performing The Digital Telephone Self-Test
2. LCD Test: Release the buttons. The phone rings momentarily. The LCD shows a dark display— all pixels lit. If all pixels are not lit, contact Mitel Technical Support. The LEDs should not light. If an LED is lit, the button may be stuck. After the first hook-switch transition, the LCD is blank.
Page 315 Installation dynamically if PKMs are attached/removed during this test. It can take up to 2 seconds for the number to update. If this message does not appear, try another PKM IM or contact Mitel Technical Support. 4. LED Test: Lift and replace the handset. The phone rings momentarily, and all LED-equipped buttons on the phone and any attached PKMs light.
Page 316 • ID). • Press 2 to display firmware revision information (primary and secondary firmware revision numbers). • Press 3 to display firmware brand (Mitel or Lake). Figure 5: Mitel 8528/8568 Self-Test Key Matrix 8528 8568 VOL SAVE VOL SAVE 0x78...
Page 317 Installation Figure 6: PKM 12 and PKM 48 Self-Test Key Matrix PKM 12 PKM 48 #1 0x0C 0x0C 0x18 0x24 0x30 0x0B 0x0B 0x17 0x23 0x2F 0x0A 0x0A 0x16 0x22 0x2E 0x09 0x09 0x15 0x21 0x2D 0x08 0x08 0x14 0x20 0x2C 0x07 0x07...
Page 318: 8500/8520/8560 Digital Telephones
MiVoice Office 250 Installation and Administration Guide 8500/8520/8560 Digital Telephones Perform the following procedure for the 8500, 8520, and 8560 digital telephones. To perform the self-test procedure on 8500, 8520, and 8560 digital telephones: 1. While pressing the asterisk (*) and pound/hash (#) buttons, unplug and replace the phone line cord.
Page 319 If the phone watchdog timer fails, the TESTING COMPLETED! display is followed IMPORTANT by a WATCHDOG ERROR display and eight short bursts of ring tone. Replace the defective phone. Figure 7: Mitel 8500, 8520, and 8560 Phones Self-Test Key Matrix MITEL 8560 PHONE LAMP...
Page 320: Executive/Professional/Standard/Associate Digital Telephones
MiVoice Office 250 Installation and Administration Guide Executive/Professional/Standard/Associate Digital Telephones Perform the following procedure for the Executive, Professional, Standard, and Associate Display models. To perform the self-test procedure on Executive, Professional, Standard, Associate, and Basic digital telephones: 1. While pressing the asterisk (*) and pound/hash (#) buttons, unplug and replace the phone line cord.
Page 321 Installation Figure 8: Digital Display and Basic Digital Telephones Self-Test Key Matrix EXECUTIVE OR PROFESSIONAL DISPLAY PHONE STANDARD OR ASSOCIATE DISPLAY PHONE...
Page 322: Wall-Mounting 8528/8568 Digital Telephones
MiVoice Office 250 Installation and Administration Guide Wall-Mounting 8528/8568 Digital Telephones CAUTION Equipment Damage Hazard. Make sure the wall is capable of supporting the weight of the telephone. For additional security, mount the telephone on a plywood backboard. Select a location away from electrical cables, pipes or other items that could cause a hazard when inserting screws in the wall.
Page 323: Wall-Mounting 8500/8520/8560 Digital Telephones
Figure 3: Wall-Mounting 8528/8568 Digital Telephones Wall-Mounting 8500/8520/8560 Digital Telephones Because there are two types of bases used on the Mitel 8000 series digital telephones, two sets of instructions for wall-mounting the phones are included here. Determine which type of base the phone has and follow the appropriate instructions.
Page 324 (see illustration below) that fits into holes in the base. Wall-Mount Knockout To wall-mount Mitel 8000 Series digital telephones having a support mechanism: 1. Collapse the support mechanism completely and secure it against the bottom housing of the phone, as shown below.
Page 325 To disengage the locking mechanism in the base, push in both buttons. To lock the base in position, release the buttons. To wall-mount Mitel 8000 Series phones with release buttons on bottom housing: 1. Close the base completely so that it lies flat against the phone. Rivet hole 1 on the base aligns with the rivet hole on the bottom housing of the phone.
Page 326: Wall-Mounting Executive/Professional/Standard/Associate Digital Telephones
MiVoice Office 250 Installation and Administration Guide Wall-Mounting Executive/Professional/Standard/Associate Digital Telephones To mount the phone on a wall, use an industry-standard wall-mount bracket (sometimes called a wall jack assembly). If a wall-mount bracket is not available, use the two-screw method outlined below: 1.
Page 327: Installing An Optional Headset On A Digital Telephone
For headset requirements, see “Optional Headsets” on page 101. To attach a headset to an applicable digital telephone*: *Includes Executive, Professional, Standard, or Associate Display phones; or the Mitel 8500 phone. 1. Remove the coiled handset cord from the handset jack on the bottom of the phone. Leave the handset in the cradle.
Page 328: Installing Single Line Phones
IP SLA units, the Data Device port on an MDPM attached to a digital telephone, or the two-port single line jack (RJ-14) built-in to the back of the CS Controller. Program the items discussed in these sections using information discussed in the Programming chapter of the MiVoice Office 250 Features and Programming Guide.
Page 329: Setting Hybrid Balance Straps For A Did [Ddi] Trunk On An Sla
Installation To wall-mount an SLA unit: 1. Remove the two screws on one side of the unit and use them to attach the two L-shaped wall-mounting brackets. See the figure at right. 2. Position the SLA on the MDF backboard and mark the loca- tion of the mounting screw holes on the wall.
Page 330 MiVoice Office 250 Installation and Administration Guide 4. Plug one end of a two-pair, mod-to-mod line cord into each RJ jack and plug the other end into the corresponding modular jack assembly beside it. 5. At the MDF backboard, plug one end of a two-pair mod-to-mod line cord into each modular jack assembly.
Page 331: Programming An Sla For Dual Did Trunks
Programming an SLA for Dual DID Trunks You can use an SLA to install DID trunks on the MiVoice Office 250. The trunks coming in from the CO [local exchange] attach to the SLA that has been programmed for Dual DID functionality on a DEM-16 port.
Page 332: Installing An Ip Sla
The IP SLA provides an interface between a standard single line phone and a 10/100Base-T network. The MiVoice Office 250 operates only on a 100Base-T network. The IP SLA allows you to make calls through the IP network. The IP SLA operates like a standard SLA. However, its interface to the system is replaced by the Ethernet IEEE 802.3 10 Mbps UTP interface.
Page 333: Defaulting Ip Sla Settings
Installation To install IP SLAs and associated single line phones: 1. Using CAT5e or CAT5 cable, connect the 10BASE-T jack on the IP SLA to the KS/SLA jack on the 24 VDC adapter. For the correct power brick, see “Replacement Parts” on page 1-371.
Page 334: Placing The Ip Sla In Download Mode
MiVoice Office 250 Installation and Administration Guide Placing the IP SLA in Download Mode To place the IP SLA in download mode: 1. Power down the IP SLA by either removing the cable from the power jack, if present, or by removing the cable from the 10BASE-T jack.
Page 335: Guidelines For Expanding Or Upgrading A System
For additional information, refer to the software license infor- mation in the MiVoice Office 250 Features and Programming Guide. 6. Refer to the Programming chapter in the MiVoice Office 250 Features and Programming Guide, for procedural guidance to restore the database or voice mail database and configure and program the additions to the system.
Page 336: Onboard Tftp Server
UDP 6004–7039 (RTP and RTCP) Processor Module (PM-1) base port – 6004 Processor Expansion Card (PEC-1) base port – 6604 The MiVoice Office 250 does not support IP networking through a Network Address Translation (NAT) device. Onboard TFTP Server In a system equipped with a PS-1, the TFTP server resides in the Base Server. The onboard TFTP server is not intended for uses other than TFTP phone firmware downloads.
Page 337: Firmware Management
Phone firmware images are maintained on the MiVoice Office 250 server for each of the supported Mitel IP phones. The phone firmware is maintained in packages to be upgraded as part of the MiVoice Office 250 upgrade. The images must be explicitly installed.
Page 338 MiVoice Office 250 Installation and Administration Guide If the system upgrade determines there is not enough compact flash space available to complete the system upgrade, the system upgrade displays a message informing you of a lack of available space, and it will not install any packages. You are then prompted to remove some voice-mail...
Page 339: Upgrading Existing Systems To V5.X And Later Software
If upgrading an existing memory card to v6.1 GA, Mitel only supports upgrades from v4.0 or v5.x to v6.2 GA. Systems with software v3.2 or earlier must first upgrade to v4.0 or v5.x prior to upgrading...
Page 340: Storage And Space Limitations
MiVoice Office 250 Installation and Administration Guide Software downgrades from v6.2 GA to v4.x or v5.x are supported. However, software downgrades to v3.x or earlier are not supported. To revert to a v3.x system, remove the v6.2 GA compact flash-type memory card, install a v3.x compact flash-type memory card, and then restore a v3.x database.
Page 341: System Restarts
& Diagnostics is a PC-based application that provides a single interface to quickly access all of the administration and diagnostics tools available on the MiVoice Office 250 system. Database (DB) Programming is installed as part of System Administration & Diagnostics along with other supporting system management tools and utilities.
Page 342 2. Perform a Database backup and a Database save using DB Programming. For details, refer to the latest MiVoice Office 250 Features and Programming Guide. Also, back up the voice mail data and file-based MOH files (via AWP), if applicable.
Page 343: Upgrade Option Two - Upgrading An Existing Memory Card
Installation For v4.0 or 5.0 systems only: Upgrade the PS-1 using the standard Administrative Web Portal (AWP) upgrade process. (Or, if desired, use the CD boot upgrade process described above instead of using AWP.) 12. Install the latest System Administration & Diagnostics (which includes v6.0 or later DB Program- ming) and restore the saved database as outlined on page 319.
Page 344 TFTP server that can handle large files. AWP accesses this TFTP server to look for upgrade files. 6. From a browser, enter the IP address for the AWP interface on the MiVoice Office 250 system you want to upgrade.
Page 345: Upgrade Process Troubleshooting
(Note that the entire process can take up 20 minutes or longer to complete.) After the release upgrade process is complete and the system reboots again, the LCD panels displays “MiVoice Office 250” (or the programmed hostname for the server).
Page 346 MiVoice Office 250 Installation and Administration Guide Table 56: Upgrade Process Troubleshooting Tips (Continued) Symptom Possible Cause Corrective Action Selecting “Upgrade All” The browser is unable to find Click the back link. If the package summary generates the following error upgrade status information.
Page 347: Installing System Administration & Diagnostics
Restoring the Database After installing the v6.0 or later system software and the new System Administration & Diagnostics application as described in the preceding sections, use the MiVoice Office 250 Database Utilities to convert, test, and restore the saved database.
Page 348 Click the Upload SSL Certificate and select SSL certificate from PC using Choose File button. c. If you previously downloaded SSL certificate from this or different MiVoice Office 250 sys- tem, enable flag Upload a certificate from different MiVo-250 system. If you use a new signed SSL certificate from CA based on last generated CSR on this MiVoice Office 250 system, disable Upload a certificate from different MiVo-250 system.
Page 349: Expansion Scenarios
3. Run DB Test & Repair. 4. Use the MiVoice Office 250 Database Utilities tool to convert the database to the correct version and system type. 5. Configure the system to point to the correct USB flash drive (see “New USB Upgrade Option“...
Page 350: New Usb Upgrade Option
USB flash drive. • Use only one flash drive at a time: Besides the USB security key, the MiVoice Office 250 supports only one USB “mount” at a time. So, for example, if you have a USB flash drive connected for database saves or backing up voice mail data, remove it before inserting the USB flash drive containing the upgrade software.
Page 351: Expanding By Adding A Pec-1
PC hard drive or other data storage device for backing up the system database so it can be restored after expanding the system. Processes and Procedures For some of the tasks in this procedure, refer to the MiVoice Office 250 Features and Programming Guide. To expand a system by adding a PEC-1: 1.
Page 352: Expanding By Adding A Ps-1
Adding a PS-1 to an existing system requires the following items: • Processing Server unit, part number 580.5600. • Applicable licensing. • Personal computer (PC) with Ethernet/Internet connectivity to the Mitel 5000. • One of the following input-output setups: • A monitor, keyboard, and mouse, or •...
Page 353: Processes And Procedures
6. Verify that external clients point to the PS-1 rather than the Base Server. To prepare the system for the conversion and upgrade: 1. Back up the system and voice mail databases. Refer to the MiVoice Office 250 Features and Programming Guide, for the detailed procedure.
Page 354 Operations – Software License Operations – Upload Software License. To reload system and voice mail databases: For the tasks in this procedure, refer to the MiVoice Office 250 Features and Programming Guide. 1. Restore the full database and voice processor data to the system.
Page 355: Ps-1 Licensing With Usb Security Key
In this configuration, the Base Server does not need a security key. You must first connect a Mitel USB security key to the PS-1. The security key has a Mitel serial number. The customer must then purchase a software license that corresponds to the Mitel serial number.
Page 356: Installing A Ct Gateway
The 5000 Modem Kit (part number 550.3026) has been updated to include a Universal Serial Bus (USB) to Asynchronous (ASYNC) cable (part number 813.1873) that allows you to attach an external modem to the MiVoice Office 250. After all connections are established, you can configure, manage, or debug the system through this modem connection.
Page 357: Installing An External Music Source
5–10 ft (1.5–3.0 m) length of shielded speaker cable, or twist- ed-pair cable, to run from the external music source to the MiVoice Office 250 controller. A stereo plug will not work properly in the MOH jack. If the stereo earphone output of an external music source is used, a stereo-mono adapter should be used between the stereo output jack and the monaural cable.
Page 358 Mitel 5000. Turn on the AC power to the music source. Also, Mitel recommends using an UPS. 4. Insert the mini-phone plug into the jack labeled MOH on the back of the MiVoice Office 250 controller. See Figure 5 on page 329 5.
Page 359: Installing External Paging Equipment
3. Connect the paging speaker(s) to the amplifier using speaker cable. 4. Plug in the amplifier AC power cord. do not use the outlet for the Mitel 5000. Also, Mitel recom- mends using an UPS. 5. Set the amplifier volume control to the lowest setting and turn on the amplifier.
Page 360 MiVoice Office 250 Installation and Administration Guide b. From a phone location, access the LS circuit and adjust the amplifier to the desired level while placing the page.
Page 361: Installing An External Voice Processing System
110 VAC and retains a charge after it has been turned OFF. Failure to allow the high voltage to dissipate can cause bodily injury. Like the MiVoice Office 250 itself, the external voice processing PC must have an isolated, dedicated, properly grounded AC circuit for proper operation and it should be plugged into an UPS.
Page 362: Review And Update For Enabling A Voice Processor
MiVoice Office 250 Installation and Administration Guide 3. Install the external voice processing PC in the rack under the MiVoice Office 250 controller. If the voice processing PC cannot be placed in the rack, place it in the appropriate proximity to the rack.
Page 363 CS controller. An 8.5 ft Figure 3 (2.5 m) cable is available (part number 813.1806). Or, if necessary, contact the Mitel DataNet CommSource division for information on purchasing longer cable lengths.
Page 364 MiVoice Office 250 Installation and Administration Guide Figure 3: Example External Voice Mail Connection to the MiVoice Office 250 Back of Base Server (CS Controller in this example Connection to VM only (not using DEI) DUAL LS DUAL SL PAGE...
Page 365: Installing Sip Gateways
Support is provided in the system for local Public Switched Telephone Network (PSTN) connectivity using the IP resources in the MiVoice Office 250 controller and a third-party Session Initiated Protocol (SIP) gateway. The IP Resource application expands the support of 25 IP phones/Single Port LSAs/SoftPhones to include Loop Start Adapters (Single Port LSAs).
Page 366 ID information with the intent to defraud or IMPORTANT deceive may be a violation of the Truth in Caller ID Act of 2010. Mitel does not promote use of its products and/or services in such a manner and any such use by you which knowingly contravenes local or national governments laws is at your own risk.
Page 367 If this occurs, the appropriate toll restrictions are not applied to the new call. If the CO detects dial tone to indicate a terminated call, Mitel recommends that the CO line used with the SIP/MGCP gateway be restricted to local calls.
Page 368 MiVoice Office 250 Installation and Administration Guide gateways. For more information, refer to the Inter-Tel Axxess/5000 Quintum SIP Gateway Installation Manual (document part number 835.3123) or the Inter-Tel Axxess/5000 AudioCodes MP-114 SIP Gateway Installation Manual (document part number 835.3202). SIP trunks support the following functionality: •...
Page 369: Installing A Pkm 12 Or Pkm 48
Installation Installing a PKM 12 or PKM 48 The 12-button and 48-button Programmable Key Module (PKM) are digital devices providing 12, 48, or 96 additional personal buttons for the 5224/5324 IP phones and the newer 8528/8568 digital telephones. And, as of the v5.0 software release, the 5330 and 5340 IP phones now also support the 12-button and 48-button PKMs.
Page 370 MiVoice Office 250 Installation and Administration Guide Module cover 3. Place the PKM IM and apply equal pressure to all sides of the cover until the PKM IM clicks into place. 4. Fasten the PKM IM cover with the supplied screw.
Page 371 4. Route and bundle excess cable, and then tuck it underneath the phone stand. 5. Ensure that the PKM is configured in DB Programming as described in the MiVoice Office 250 Features and Programming Guide. 6. Program the buttons as described in the appropriate phone user guide.
Page 372: Installing A Pkm 16 (Mini-Dss Unit)
4. Remove the screws from the access panels and set them aside for later use. 5. Remove the access panels from the phone. The phone access panels can be returned to Mitel for recycling. 6. Turn the PKM 16 over and pull a section of ribbon cable measuring 1¾ in. (4.5 cm) from the unit.
Page 373 Cable Top Access Panel Cable Pin Connector (1¾”) Bottom Access Panel Mini-DSS (Bottom) 8660 Phone (Bottom) For illustration clarity, the phone base is not shown. Figure 7: Mitel 8660 with Attached PKM 16 (Mini-DSS) Mini-DSS Faceplate Mini-DSS Facemats Phone Facemats...
Page 374: Installing Other Pkms (Dss/Blf Units)
Modem Data Port Module to be installed, any Standard, Associate, Executive, or Professional Display phone or Mitel 8520 or 8560 phone may be equipped with a PC Data Port Module (PCDPM). For the Executive and Standard Display phones, PCDPM part number 550.3018 [PB2585 in Europe]...
Page 375 Installation or 550.3014 [PB2548-A] is required. For the Professional and Associate display phones, PCDPM part number 550.3018 is required. Mitel 8520 and 8560 phones require PCDPM part number 550.8400. The original model PCDPM, part number 550.3014 [PB2548-A in Europe], for the Executive Display and Standard Display phones has been replaced with part number 550.3018 [PB2585].
Page 376 MiVoice Office 250 Installation and Administration Guide Figure 8: AC Transformer Requirements for PCDPMs AC = AC transformer required PCDPM For Off-Hook Voice Announce only PHONE (450 mA) (450 mA) PCDPM DSS/BLF DSS/BLF PHONE PCDPM PHONE (450 mA) Data device or...
Page 377: In Executive Display Or Standard Display Phones
Installation PKMs (DSS/BLF Units), MDPMs, and SLAs always require separate AC transformers. Older PCDPMs, part number 550.3014 [PB2548-A], require AC transformers when they IMPORTANT are connected to PKMs (DSS/BLF Units). PCDPMs do not require AC transformers when they are used for OHVA only or have attached MDPMs. In Executive Display or Standard Display Phones For installation diagrams, see Figure 9 on and Figure 10 on...
Page 378: In Professional Display Or Associate Display Phones
MiVoice Office 250 Installation and Administration Guide 7. Plug the appropriate end of the PCDPM-to-MDPM interface cable, part number 813.1566 in- cluded with the MDPM, into the MDPM connector (J1) on the PCDPM. The other end of the cable will be attached to the MDPM after it is installed.
Page 379 Installation PCDPM BACK OF DISPLAY PHONE 4. Plug the appropriate end of the PCDPM-to-MDPM interface cable, part number 813.1566, into the MDPM connector (J1), shown above, on the module. The other end of the cable will later be attached to the MDPM after it is installed. Pin 1 of the cable, indicated by the stripe on the edge of the cable, must correspond to pin 1 on the MDPM connector, indicated by the notch silk-screened on the module.
Page 380: In Mitel 8520 Or Mitel 8560 Phones
355 page 356 To install the PCDPM in a Mitel 8520 or 8560 phone: 1. Unplug the line cord and headset from the modular jacks on the back of the phone. 2. Open the phone base to a fully extended position.
Page 381 Installation Figure 9: PCDPM Installation in an Executive or Standard Display Phone INSIDE OF BASEPLATE BACK OF DIGITAL TELEPHONE PCDPM TO CHASSIS HANDSET RS232 MDPM If the phone will be wall-mounted, open the CONNECTOR CONNECTOR back of the phone and reroute the Mod- TO DSS/BLF UNIT OR ule-to-Keyset Interface cable through this To Modem Data...
Page 382 MiVoice Office 250 Installation and Administration Guide Figure 10: PCDPM Cables on Executive or Standard Display Phones PCDPM-to-MDPM Interface Cable PCDPM-to-KEYSET Interface Cable PC DATA PORT MODEM DATA MODULE PORT MODULE (Inside of Baseplate) (Top Cover Removed) DSS-to-DSS BACK OF DIGITAL...
Page 383 Installation Figure 12: PCDPM Installation in a Mitel 8520 or 8560 Phone MITEL 8560 PHONE (BACK) PCDPM ACCESS PANEL J10 PIN CONNECTOR J3 CONNECTOR CABLE SLOTS SCREW (BACK)
Page 384: Installing An Mdpm
MiVoice Office 250 Installation and Administration Guide Figure 13: MDPM Cable Connection in a Mitel 8520 or 8560 Phone PCDPM-to-MDPM INTERFACE CABLE (813.1566) MODEM DATA PORT MODULE (BACK) BOTTOM OF PHONE WITH PCDPM (Base not shown for illustrative purposes.) Installing an MDPM Digital telephones equipped with PC Data Port Modules may be equipped with Modem Data Port Modules, part number 550.3015 [PB2549-A in Europe].
Page 385: Connecting Dss/Blf Units
For Professional Display and Associate Display phones, use PCDPM part number 550.3018 An external AC transformer is not required. • For the Mitel 8520 and 8560 phones, use PCDPM part number 550.8400. An external AC transformer is not required. For details, see PCDPM installation instructions included with the unit.
Page 386 MiVoice Office 250 Installation and Administration Guide 2. Attach one end of the DSS-to-DSS interface cable, part number 813.1519 which is included with the DSS/BLF Unit, to J2 on the PCDPM. See Figure 15 on . The other end of the page 358 cable will be attached to the DSS/BLF Unit after it is installed.
Page 387 Installation Figure 16: Back of 60-Key, 6-Row Digital DSS/BLF Unit Connector Connector To 2nd DSS/BLF To Phone PC Data Back of Digital DSS/BLF Unit Port Module Unit if Installed Power Connector To AC Transformer Inside of Baseplate...
Page 388 MiVoice Office 250 Installation and Administration Guide Figure 17: Executive or Standard Display Phone PCDPM Cable Connections PCDPM-to-MDPM Interface Cable (813.1566) PCDPM-to-Phone Interface Cable PC Data Port Modem Data Module PCDPM-to-DSS Port Module (Inside of Baseplate) Interface Cable (Top Cover Removed) (813.1519*)
Page 389 Installation Figure 18: PCDPM Cables on Professional or Associate Display Phones PCDPM-to-MDPM Interface Cable (813.1566) Modem Data Port Module (Back of Unit) Back of Display Phone with PCDPM PCDPM-to-DSS Interface Cable DSS-to-DSS (Daisy Chain Cable) Interface Cable (813.1519*) (813.1519) *Same as DSS-to-DSS Cable Connector Board Connector Board...
Page 390 MiVoice Office 250 Installation and Administration Guide Figure 19: Mitel 8520 or 8560 Phone PCDPM Installation Mitel 8560 Phone (Back) PCDPM Access Panel Connector Connector Cable Slots Screw (Back)
Page 391 Installation Figure 20: Mitel 8520 or 8560 Phone PCDPM Cable Connections PCDPM-to-MDPM Interface Cable (813.1566) Modem Data Port Module (Back) Bottom of Phone with PCDPM PCDPM-to-DSS (Base not shown for illustrative purposes) Interface Cable (813.1519*) *Same as DSS-to-DSS Cable DSS-to-DSS Interface Cable (813.1519)
Page 392: Connecting To Mitel 8520 Or 8560 Phones
MiVoice Office 250 Installation and Administration Guide Connecting to Mitel 8520 or 8560 Phones To connect PCDPM cable: 1. Install the PC Data Port Module for a Mitel 8520 or 8560 phone. For installation diagrams, see Figure 19 on and Figure 20 on...
Page 393: Attaching A 12-Row Dss Unit
Installation 4. To attach a second DSS/BLF Unit to the first unit: a. Plug one end of a DSS-to-DSS interface cable into the secondary connector (J2) on the baseplate connector board in the first unit. b. Remove the baseplate from the back of the second DSS/BLF Unit. c.
Page 394 MiVoice Office 250 Installation and Administration Guide a. Plug one end of a DSS-to-DSS interface cable, part number 813.1519, into the secondary connector (J2) on the baseplate connector board in the first unit. b. Remove the baseplate from the back of the second DSS/BLF Unit.
Page 395: Installing A Single Line Handset Amplifier
4. Plug the amplifier power supply cord into an available AC power source. Do not plug the trans- former unit into the outlet used for the Mitel 5000 chassis. Also, Mitel recommends using a UPS. 5. Increase or decrease the handset volume, using the thumbwheel located on the amplifier. Verify that the amplifier is functioning correctly by placing a call and adjusting the volume from low to high.
Page 396 MiVoice Office 250 Installation and Administration Guide...
Page 397: Chapter 6 Reference
Chapter 6 Reference...
Page 398: Chapter Overview
Technical Support Contact Information Table 57 summarizes important contact information you may need when installing, upgrading, or servicing a MiVoice Office 250. For your reference, write in the applicable e-mail address and phone number. Table 57: Contact Information Department or Function E-mail Address Phone No.
Page 399: Replacement Parts
Quantity required Rationale for Stocking Spare Parts Mitel is dedicated to providing and supporting the best possible service for all customers. As a way of achieving this goal, Mitel recommends that its providers establish and maintain an inventory of spare parts to minimize interruption of service to customers’ business operations.
Page 400: Replacement Parts
UVM E-Mail Synchronization Administrator Guide 835.3286 UVM E-Mail Synchronization User Guide 835.3287 Replacement Parts Table 59 identifies the system equipment and parts available for use in a MiVoice Office 250. Table 59: Replacement Parts Part Number Description [Europe] HX Controller Processor Module (PM) 580.3000...
Page 401: Trunk Interfaces/Modules
580.2304 T1/E1 Module (T1M) 580.2700 Dual T1/E1 Module (T1M-2) 580.2702 Licenses Table 61 summarizes the licenses available for MiVoice Office 250 systems. Table 61: MiVoice Office 250 Licenses Description Part Number IP Phones Category A — IP Phone 840.0226 Category B — IP Phone 840.0414...
Page 402: Digital Expansion Equipment
MiVoice Office 250 with analog single line phones. The four-port single line module (SLM-4) resides in the MiVoice Office 250 controller. Up to four SLM-4s can be installed in the HX Controller chassis, but only one SLM-4 can be installed in the CS Controller chassis.
Page 403: Batteries
Table 66 summarizes equipment, cables, and parts needed to connect the Mini-DSS Unit to IP phones and DSS/BLF units to digital telephones that operate on a MiVoice Office 250. Table 66: DSS/BLF Units, PKMs, Data Port Modules, and Transformers Part Number...
Page 404: Phones, Softphones, And Related Phones
MiVoice Office 250 Installation and Administration Guide Phones, Softphones, and Related Phones Table 67 identifies supported phones, softphone applications, etc. 86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office NOTE 250 platform. Table 67: Phones Part Number...
Page 405: Documentation
806.1046 [PS2731] (Sheet 2 of 2) Documentation Table 68 identifies the existing documentation that supports the MiVoice Office 250. For a list of new page 372. documentation created for the version 5.0 release, see Table 58 on Table 68: System Documentation...
Page 406 Mitel 5610 Cordless Handset Quick Reference Guide 57011425 Table 69 identifies the existing phone user guides that are supported by the MiVoice Office 250. For a list of new documentation created for the version 5.0 release, see Table 58 on page 372.
Page 407 Reference Table 69: Phone User Guides (Continued) Part Number Document Title [Europe] 8568 Telephone User Guide 550.8033 8500 User Guide 550.8114 8520 User Guide 550.8112 8560 and 8660 User Guide 550.8113 Analog Phone User Guide Single Line Phone User Guide 550.8107 Misc.
Page 408: Abbreviations And Acronyms
MiVoice Office 250 Installation and Administration Guide Abbreviations and Acronyms In addition to industry-wide and/or internationally recognized units of measure, such as Hz, V, AC, DC, A, ms, etc., Table 70 lists the abbreviations and acronyms that appear in this guide.
Page 409 Reference Table 70: Abbreviations and Acronyms (Continued) Abbreviation Spelled-Out Meaning Discard Eligible Dynamic Extension Express Digital Expansion Interface Digital Endpoint Module DHCP Dynamic Host Configuration Protocol Deutsche Institute fur Normung (German Institute for Standardization) DKTS A legacy reference to entities that affect digital keysets only DLCB Data Link Control Block Direct Inward Dialing (DDI in Britain)
Page 410 MiVoice Office 250 Installation and Administration Guide Table 70: Abbreviations and Acronyms (Continued) Abbreviation Spelled-Out Meaning ISDN Integrated Services Digital Network Inter-Tel Protocol Local Area Network Liquid Crystal Display Light Emitting Diode License Management Center Loop Start Adapter (port) Loop Start Module...
Page 411 Reference Table 70: Abbreviations and Acronyms (Continued) Abbreviation Spelled-Out Meaning Post Office Protocol Point-to-Point Protocol Primary Rate Interface PS-1 Processing Server PSTN Public Switched Telephone Network Ringer Equivalence Number Quality of Service Radio Frequency Interference Registered Jack Root Mean Square Real Time Clock RTCP Real-time Transport Control Protocol...
Page 412 MiVoice Office 250 Installation and Administration Guide Table 70: Abbreviations and Acronyms (Continued) Abbreviation Spelled-Out Meaning USOC Uniform Service Order Code Unified Voice Messaging Voice Activity Detection VoIP Voice over Internet Protocol Voice Processing Unit Wide Area Network (Sheet 5 of 5)
Page 413: Glossary
This interface connects with two twisted-pairs of wire. This circuit is also known as Primary Rate Interface (PRI). The Mitel system does not support use of the D-channel for packet data. 30B+D The standard European ISDN interface. A 30B+D circuit is divided into 30 B-channels (64 kbps) that can carry voice, data, and video simultaneously.
Page 414 B-channel selection, all B-channel trunks can be assigned to one trunk group and then programmed to be used as needed (ARS, outgoing access, etc.). This feature takes full advantage of the Mitel system features (trunk groups, ARS, and call routing) and allows maximum on-demand use of the bandwidth. This can be combined with Dedicated Service.
Page 415 The ISDN circuit that provides B-channels that can carry voice, data, and video simultaneously. It also has one D-channel for out-of-band signaling and packet data. See also 23B+D and 30B+D. The MiVoice Office 250 does not support the use of the D-channel for packet data. Primary Rate Interface...
Page 416 MiVoice Office 250 Installation and Administration Guide...
Page 417: Appendix A Private Networking
Appendix A Private Networking...
Page 418: Introduction
MiVoice Office 250 Installation and Administration Guide Introduction The MiVoice Office 250 is capable of connecting with other Mitel platforms to form a network that supports many call processing features. This networking capability can be implemented using point-to-point T1/E1 PRI circuits, or it can be implemented using IP networking.
Page 419 Private Networking illustrates an example of private networking using T1M or T1M-2 modules and IP resources Figure 4 in the MiVoice Office 250. Figure 4: A Private Network Combining IP Resources and T1M or T1M-2 Modules Phoenix Austin MiVoice Office 250...
Page 420: Planning The Network
MiVoice Office 250 Installation and Administration Guide Planning the Network The most important step in setting up a network is planning. Without careful planning, the network will be difficult to program and maintain. If necessary, see Network IP Topology for information on network topology, including firewalls and NAT.
Page 421: Design The Network
• Where will fax machines, modems, and external paging be located? • Will there be T.38 IP faxing between MiVoice Office 250 systems. IP faxing consumes two IP resources per fax. Design the Network For optimum network operation, follow these guidelines: Carefully manage the traffic on a central node: The central node is susceptible to unintentional •...
Page 422 MiVoice Office 250 Installation and Administration Guide • Turn off diagnostics except when working with Engineering or Technical Support to trouble- shoot a problem. Diagnostics require processor resources and they can adversely affect the speed of heavily loaded nodes. •...
Page 423: T1/Pri Or E1/Pri Networking
(Slaves to Public Network Setting in DB Programming). The two modules that are connecting the Mitel systems do not draw reference clock from the public network. T1/PRI #2 on system #1 is the master clock (Master for Private Network setting in DB Programming) and T1/PRI #1 on system #2 is a slave clock (Slave for Private Network setting in DB Programming).
Page 424 MiVoice Office 250 Installation and Administration Guide The procedure must be completed on each node networking to the other. For example, you want to network node 1 to node 2.MiVoice Office 250 Features and Programming Guide...
Page 425: Ip Networking
Refer to the MiVoice Office 250 Features and Programming Guide for information discussed in this section. The MiVoice Office 250 can also provide networking using an IP network. You can also configure IP networking using the Networking Wizard (recommended)MiVoice Office 250 Features and Programming Guide.
Page 426: Extension Numbers
MiVoice Office 250 Installation and Administration Guide Extension Numbers Each node has an extension and feature code programming. However, the network should have a universal numbering plan so that extension numbers on the various nodes do not overlap and do not conflict with feature codes.
Page 427: Wildcard Character X In Off-Node Extensions
Private Networking Node 2. (Note that each node trunk group also has an extension, but the number cannot be dialed by users.) Wildcard Character X in Off-Node Extensions You can use the wildcard character X in extension numbers to represent “any digit.” This allows you to include a range of extensions as one off-node device entry.
Page 428: Node Programming
MiVoice Office 250 Installation and Administration Guide Node Programming Each node is programmed individually and contains its own database. Only one DB Programming session—including administrator database programming—may be active on any single node at a time. However, several nodes can have DB Programming sessions active throughout the system.
Page 429: Sample Node Programming
Private Networking Sample Node Programming The programmer must define the routes to every node in the network to give the system the information necessary to route calls. Each node trunk group, and its B-Channels, in a route group must connect the node to another node in the network. However, that node does not need to be the destination node.
Page 430 MiVoice Office 250 Installation and Administration Guide Table 72: Sample Network Node Routing Plan (Continued) Node Route Group # Node # Description Node Trunk Groups Search Type NRG 04 97004 To Node 4 97502, 97501 Linear Programming for Node 4:...
Page 431 Private Networking Determining in what order to list the Node Trunk Groups in a Node and when to use Linear or Distributed search type depends on the system configuration and traffic. For example, Linear search type is the preferred method for avoiding glare between two nodes that have two or more connections.
Page 432: Node Programming Procedures
MiVoice Office 250 Installation and Administration Guide Node Programming Procedures Program the network in the following order: 1. Local Node Number 2. Nodes 3. T1M or T1M-2 modules set up for T1/PRI or E1/PRI 4. Node Trunk Groups 5. Node Trunk Lists 6.
Page 433: Node Trunk/Ip Connection Groups
Private Networking 2. Name the node trunk group, set outgoing access assignments. 3. Repeat for the remaining node trunk/IP connection groups. Node Trunk Lists To add the node trunk groups to the node list: 1. In System\Devices and Feature Codes\Nodes, select the remote node. 2.
Page 434: Network Operation Of System Features
MiVoice Office 250 Installation and Administration Guide Network Operation of System Features When a MiVoice Office 250 is programmed for use in a network the features listed here are affected. Refer to the features information in the MiVoice Office 250 Features and Programming Guide for details.
Page 435 • Caller ID, DNIS, and ANI: The network retains trunk and outside party information and passes that information along when a call is routed from node to node. the MiVoice Office 250 Features and Programming Guide •...
Page 436 If the first route is still busy, the system camps on to the first route. the MiVoice Office 250 Features and Pro- gramming Guide •...
Page 437 • Record-A-Call: The Record-A-Call destination does not have to be on the same node as the phone, but the EM unit must have a mailbox for that phone. the MiVoice Office 250 Features and Programming Guide Agent Help: The Agent Help Extension does not need to reside on the same node as the user •...
Page 438 MiVoice Office 250 Features and Programming Guide • Day and Night Modes: The network determines the day/night mode status of a call based on the day/night mode status of the node where the trunk resides. the MiVoice Office 250 Features and Programming Guide •...
Page 439 Some System OAI applications that do not support networking will not operate properly on a MItel system that is part of a network, even with a Gateway. This is because those applications are not designed to track calls that cross over from node to node within a network. Those System...
Page 440: Network-Wide Alarms
MiVoice Office 250 Installation and Administration Guide Network-Wide Alarms To allow one administrator to monitor multiple nodes, the system provides both system alarms and network-wide alarms: • Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the alarm is broadcast to every node in the system.
Page 441 Private Networking Figure 8: Network Planning Sheet NODE #__ LOC: ___________ NODE #__ LOC: ___________ EXTENSIONS: EXTENSIONS: NODE #__ LOC: ___________ NODE #__ LOC: ___________ EXTENSIONS: EXTENSIONS: NODE #__ LOC: ___________ NODE #__ LOC: ___________ EXTENSIONS: EXTENSIONS: NODE #__ LOC: ___________ NODE #__ LOC: ___________ EXTENSIONS: EXTENSIONS:...
Page 442 MiVoice Office 250 Installation and Administration Guide Figure 9: Network Numbering Plan Worksheet Determine the following numbers for the network: EXTENSION NUMBERS: Network Primary Attendant: Node 1 Range Of Extensions: Node 2 Range Of Extensions: Node 3 Range Of Extensions:...
Page 443 Private Networking Node 1 Node 2 Node 3 Node 4 IPRA (Networking) 192.168.0.41 192.168.0.42 192.168.0.43 192.168.0.44 IPRA (Station) 192.168.0.51 192.168.0.52 192.168.0.53 192.168.0.54 MGCP 192.168.0.61 192.168.0.62 192.168.0.63 192.168.0.64 IPPhone Plus 192.168.0.71 192.168.0.72 192.168.0.73 192.168.0.74 Subnet 255.255.252.0 255.255.252.0 255.255.252.0 255.255.252.0 Default Gateway 192.168.0.200 192.168.0.200 192.168.0.200...
Page 444 MiVoice Office 250 Installation and Administration Guide Node 5 Node 6 Node 7 Node 8 Node 9 Nodes (Node Route Group) IP Connection Group Node IP Connection Group IPRA (Networking) IPRA (Station) MGCP IPPhone Plus Subnet Default Gateway The system automatically assigns the Node Trunk/IP Connection Group extension numbers.
Page 445: Appendix B: Network Ip Topology
Appendix B Network IP Topology...
Page 446: Introduction
• 250 system IP address. • Native IP Address: This is the IP address of the MiVoice Office 250 network interface. This is the MiVoice Office 250 real IP address. • OAI: (Open Application Interface): System OAI is a system-level communications protocol that allows command-oriented tools to be developed for the phone system.
Page 447 Network IP Topology allows system command-oriented tools to be used on the phone system. Contact Mitel for more information regarding products and development materials for these features. Port: In Internet Protocol terminology, a port is a logical subaddress of an IP address. The port •...
Page 448: Network Address Translation Overview
For the purposes of this discussion, the NAT that takes place between the server (for example, a MiVoice Office 250) and the public network is referred to as near-end NAT. The NAT that takes place between IP phones and the public network (as in a home network) is referred to as far-end NAT.
Page 449 Network IP Topology There is a variation of NAT called PAT (Port Address Translation) in which the trusted IP address and port are translated dynamically to an outside IP address and (different) port. For the purposes of this appendix, the term NAT includes true PAT as well as true NAT.
Page 450: Communication Types
SSH/Telnet/USB Console IP Phones and Trunks The MiVoice Office 250 communicates to phones through the internet protocol (IP). There is a proprietary protocol known as Inter-Tel Protocol mode (ITP) as well as the industry-standards protocol SIP, MGCP, OAI, and RTP.
Page 451: Private Networking
Network IP Topology Private Networking The MiVoice Office 250 is capable of connecting with other MiVoice Office 250 systems to form a network that supports many call processing features. This networking capability can be implemented using point-to-point T1 or PRI circuits, or it can be implemented using IP. This appendix is focused on IP-based networking.
Page 452: Topology Requirements
Private Networking cannot operate through a NAT device. • The communication between SIP phones and the MiVoice Office 250 must not pass through near-end NAT, unless it is performed by a SIP-aware firewall. The same requirement exists for a firewall performing far-end NAT.
Page 453: Private (Trusted) Networks
424, all configurations require that the MiVoice Office 250 and AWC are on the same network. In the simplest form, all IP devices, including phones, are on the same network as shown in the following illustration. Although VPN links avoid the security and NAT addressing issues, the encryption of...
Page 454 • Configure a static NAT assignment in the near-end NAT. Program the MiVoice Office 250 to know its NATed address along with which phones are connecting from the Internet. See “Con- figuring Near-End NAT Traversal for IP Phones” on page 1-431.
Page 455: Public (Untrusted) Networks
Network IP Topology Public (Untrusted) Networks The private networking scenarios discussed in “Private (Trusted) Networks” on page 1-425 impose very few restrictions on the topology of the IP telephony equipment because there are no security barriers between devices. However, one of the major benefits of IP telephony is the ability to leverage the existence of large public IP networks (for example, the Internet) to extend the communication network.
Page 456 MiVoice Office 250 Installation and Administration Guide In addition to providing protection, firewalls also perform a Network Address Translation (NAT) function (described in “Terminology” on page 1-418) in which private IP addresses are converted to public IP addresses as packets go out through the firewall. As a general rule, IP telephony devices...
Page 457 Network IP Topology For the MiVoice Office 250 and other IP devices to function properly in the DMZ, the DMZ must be a non-NAT network. That is, the devices in the DMZ use public IP addresses. The firewall can still provide some protection from the public Internet, but it does not translate the IP addresses or port numbers.
Page 458 MiVoice Office 250 Installation and Administration Guide This topology uses public addressing. To support IP addressing means that networking must be routed over the Internet. To use Private Networking, set up each location in the same manner. An example is shown in the following illustration.
Page 459: Configuring Near-End Nat Traversal For Ip Phones
An administrator configures the NAT device to always associate a specific public address with the MiVoice Office 250 native address. This is also known as “Full Cone NAT.” A system equipped with an optional PEC-1 has two IP addresses, so it requires two static NAT assignments. The static NAT assignment and the IP phone configuration are illustrated below.
Page 460 MiVoice Office 250 Installation and Administration Guide 3. In DB Programming, create an IP phone and specify the MAC address. 4. In the IP Settings folder for the newly created IP phone from the Internet, set the NAT Address Type to NAT, as shown in the example below.
Page 461: Base Server With A Pec-1
Network IP Topology 6. For the “internal” IP phones (those in the internal network with private addresses), set the NAT address type Native, and configure the IP phones to communicate with the Base Server (private) internal address, 192.168.1.2. Incorrect configuration may result in an undesirable effect called tromboning (also known as “hairpinning”).
Page 462 MiVoice Office 250 Installation and Administration Guide 3. In DB Programming, create an IP phone and specify the MAC address. 4. In the IP Settings folder for the newly created IP phone from the Internet, set the NAT Address Type to NAT, as shown in the example below.
Page 463: Configuring Near-End Nat Traversal For Ip Gateway Trunks
Network IP Topology Configuring Near-End NAT Traversal for IP Gateway Trunks In addition to IP phones, the MiVoice Office 250 also supports near-end NAT traversal for IP trunk gateways. Note that IP trunk gateways impose additional restrictions on far-end NAT.
Page 464: Firewall Configuration
Internet. Private Networking This is the protocol used to allow MiVoice Office 250 systems to communicate with each other. To allow Private Networking to the Internet, allow TCP port 5570. Remote Administration These are the protocols that provide the capability to perform certain administration activities from outside the firewall.
Page 465: Remote Maintenance And Diagnostics
Behind a corporate enterprise NAT/firewall provided, you create a static mapping on the NAT/fire- wall. This static mapping must map the public IP address of the MiVoice Office 250 to the private IP address of the MiVoice Office 250. Also, there must not be any PAT on the NAT/firewall. This...
Page 466: Nat Settings
The following scenarios describe how to configure the network for the MiVoice Office 250 to communicate with the SIP peer. You must program the NAT settings in Database (DB) Programming for the SIP peer trunk group based on the firewall. Refer to the MiVoice Office 250 Features and Programming Guide, part number 580.8006.
Page 467: Scenario 3 - Not Recommended
Scenario 3 – Not Recommended The MiVoice Office 250 is in the public network with no NAT between the MiVoice Office 250 and the SIP peer. This is not a recommended configuration for security reasons. However, if it is done, then set the NAT Type for the SIP peer to “No NAT or SIP-Aware NAT.”...
Page 468: Supported Firewalls
These rules cannot be modified. The User can only Enable or Disable the full set of rules. Supported Firewalls Table 73 lists the SIP-aware firewalls that have been tested and are supported by Mitel. For recommended configurations, refer to the Mitel Knowledge Base Web site (accessible through Mitel Online) for details.
Page 469: Internal Session Initiation Protocol (Sip)
Network IP Topology Internal Session Initiation Protocol (SIP) The SIP protocol presents some special challenges in that it does not function well when passing through NAT. The only solution to this problem is to utilize a SIP-aware firewall that can perform the appropriate adjustments associated with NAT.
Page 470: Port Usage And Protocols
, you must also enable SPI between the Internet and the DMZ. The port numbers listed on the following page are system defaults for the MiVoice Office 250, but many of them are configurable by the system administrator. Except where otherwise noted, these are ports on which the MiVoice Office 250 can listen for new connections.
Page 471 Enable only if using MGCP trunks outside the firewall. Private Networking 5570/TCP The MiVoice Office 250 uses this port for inter-node communication. This protocol does not support NAT on either side. Private Networking over IP will not work through a firewall with NAT enabled.
Page 472: Udp Port Assignments
Expanded IP phone capability with v2.0 and later requires changes in User Datagram Protocol (UDP) port usage. If the MiVoice Office 250 v2.x or later equipment operates inside a firewall and services external IP phones, the firewall configuration needs to be updated to reflect the changes in the UDP...
Page 473: Tutorial
UDP port range applicable to v1.x and the UDP ports applicable to v2.0 and later. These port assignments apply to the Processor Module (PM-1) and the Processor Expansion Card (PEC-1) in the Mitel 5000, but not to the Processing Server PS-1.
Page 474: Knowledge Base Article: Port Information (Kb2377)
Three notable differences exist with the MiVoice Office 250 platform: • The MiVoice Office 250 (no matter the size) has a single physical Ethernet port shared for all IP telephony and administrative functions. Also, 5000 systems equipped with a PEC-1 have two IP addresses.
Page 475: Example Cisco Configuration Commands
Network IP Topology Example Cisco Configuration Commands The following commands are provided as an example to further illustrate the recommended configuration with respect to security. QoS configuration is beyond the scope of this appendix. These ® configuration examples are based on the Cisco IOS Firewall feature set. Adtran routers use a very similar command set called AOS.
Page 476: Non-Nat Dmz Configuration
The following command associates the public address with the MiVoice Office 250 private address. This creates the “NATed” address. The ISP must be known to send packets for this public IP to the MiVoice Office 250.
Page 477: Single Node With Itp Phones
Network IP Topology Single Node with ITP Phones In this example you use the following commands set up the connection to the internal LAN. In these commands, NAT is enabled and it uses for traffic coming in (to the router) access-group e0in from the internal LAN.
Page 478: Itp Phones And Networking
This example shows that to add support for networking, you expand the ACL to allow the Private Networking port to be accessible from the Internet to the MiVoice Office 250. Responses to communications initiated from inside (for example, http request for a Web page) are controlled by the firewall functionality through dynamic ACLs.
Page 479: Itp Phones, Networking, And Remote Admin/Diagnostics
Network IP Topology ITP Phones, Networking, and Remote Admin/Diagnostics This example shows that to allow remote administration and diagnostics, you open up additional ports shown in bold in the following example. Each of these ports has a distinct function, so they should be evaluated individually to determine the need.
Page 480: Adtran Netvanta ® Switch/Router Example
MiVoice Office 250 Installation and Administration Guide Adtran NetVanta Switch/Router Example ® ® ® Adtran provides a family of products (NetVanta ) that are a combination of switch, router, and firewall . The security considerations are independent of the router vendor, but the implementation of the DMZ using Adtran NetVanta products is slightly different.
Page 481: Private Network With Near-End Nat Traversal
Network IP Topology access-policy Private no shutdown interface vlan 2 ip address 208.132.23.64 255.255.255.192 no shutdown In this example, there is a connection to the Internet using a T1 interface. Set up the IP address and apply the access policy (which is defined further below). interface t1 1/1 clock source line tdm-group 1 timeslots 1-24 speed 64...
Page 482 MiVoice Office 250 Installation and Administration Guide The following commands define the VLANs within the switch. This is necessary to be able to route/firewall between the LAN and the Internet. vlan 1 name "Default" • This is a set up of some of the ports in the default VLAN. Repeat for as many ports as you need to configure.
Page 483 Traffic to NetVanta permit ip any • The following commands define the set of communications coming from any internal hosts except the MiVoice Office 250. ip access-list standard PrivateHosts deny host 192.168.1.2 permit any log •...
Page 484: Non-Nated Dmz Configuration
MiVoice Office 250 Installation and Administration Guide the MiVoice Office 250, translate the source address to the specified public address. The second NAT command uses PAT on IP 208.13.17.33, the address on the public interface, for any other internal node.
Page 485 Network IP Topology Each VLAN performs as a port on the router with its own IP address. Access policies are applied to each interface. The access policies are defined further below. interface vlan 1 ip address 192.168.1.1 255.255.255.0 access-policy Private no shutdown interface vlan 2 ip address...
Page 486 MiVoice Office 250 Installation and Administration Guide...
Page 487: Open Source License Agreements
Appendix C Open Source License Agreements...
Page 488: Introduction
GNU Lesser General Public License: Used by the following software (see page 467 for details). • • Glibc: A version of the GNU C library provided with the MiVoice Office 250 v1.2 and later. • Libusb: A version of the USB library provided with the MiVoice Office 250 v1.2 and later.
Page 489: Abbreviations
In the original “Terms And Conditions For Copying, Distribution And Modification” the numbered paragraphs begin with number zero (0). In the Mitel version the numbered paragraphs begin with number one (1). References to those paragraphs have been updated to reflect the Mitel numbering scheme.
Page 490: Gnu Public License
MiVoice Office 250 Installation and Administration Guide GNU Public License Version 3, 29 June 2007 Copyright (C) 2007 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Page 491: Terms And Conditions For Copying, Distribution, And Modification
Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification 1. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The “Pro- gram”, below, refers to any such program or work, and a “work based on the Program”...
Page 492 MiVoice Office 250 Installation and Administration Guide Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
Page 493 Open Source License Agreements 7. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Pro- gram subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein.
Page 494: No Warranty
MiVoice Office 250 Installation and Administration Guide No Warranty BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS”...
Page 495: Gnu Lesser General Public License
Open Source License Agreements GNU Lesser General Public License Version 3, 29 June 2007 Copyright (C) 2007 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Page 496: Terms And Conditions For Copying, Distribution, And Modification
MiVoice Office 250 Installation and Administration Guide restrictive license from a patent holder. Therefore, we insist that any patent license obtained for a version of the library must be consistent with the full freedom of use specified in this license.
Page 497 Open Source License Agreements copyright law: that is to say, a work containing the Library or a portion of it, either verbatim or with modifications and/or translated straightforwardly into another language. (Hereinafter, translation is included without limitation in the term “modification”.) “Source code”...
Page 498 MiVoice Office 250 Installation and Administration Guide Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Library.
Page 499 Open Source License Agreements Otherwise, if the work is a derivative of the Library, you may distribute the object code for the work under the terms of Section 7. Any executables containing that work also fall under Section 7, whether or not they are linked directly with the Library itself. 7.
Page 500 MiVoice Office 250 Installation and Administration Guide combined library, provided that the separate distribution of the work based on the Library and of the other library facilities is otherwise permitted, and provided that you do these two things: a. Accompany the combined library with a copy of the same work based on the Library, un- combined with any other library facilities.
Page 501 Open Source License Agreements This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 13. If the distribution and/or use of the Library is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Library under this License may add an explicit geographical distribution limitation excluding those countries, so that distri- bution is permitted only in or among countries not thus excluded.
Page 502: No Warranty
MiVoice Office 250 Installation and Administration Guide No Warranty BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY “AS IS”...
Page 503: Lighttpd
Open Source License Agreements Lighttpd Copyright (c) 2004, Jan Kneschke, incremental All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 504: Md5
MiVoice Office 250 Installation and Administration Guide Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. License to copy and use this software is granted provided that it is identified as the “RSA Data Security, Inc. MD5 Message-Digest Algorithm” in all material mentioning or referencing this software or this function.
Page 505: Sox
SoX features and source code are contributed by users. Requests for Source Code Mitel shall provide snippets of the modified source code to anyone requesting it for the licenses page 1-461. To obtain the source code of third-party components licensed...
Page 506 MiVoice Office 250 Installation and Administration Guide...
Page 507: Appendix D Phones
Appendix D Phones...
Page 508: Introduction
The MiVoice Office 250 supports various Internet Protocol (IP) phones. These phones provide the functionality that allows you to make calls through the IP network on the MiVoice Office 250. Except for the features listed in the bullets below, hard IP phones operate the same as traditional digital telephones installed directly on the system.
Page 509 IP phones and phone features supported on the MiVoice Office 250. 5212 Figure 3 shows the 5212 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5212/5224 IP Phone User Guide, part number 550.8122. Figure 3: 5212 Handset Ring/Message Indicator Feature...
Page 510 MiVoice Office 250 Installation and Administration Guide 5224 Figure 4 shows the 5224 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5212/5224 IP Phone User Guide, part number 550.8122. Figure 4: 5224 Handset Display buttons...
Page 511 5304 Figure 5 shows the 5304 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5304 IP Phone User Guide, part number 550.8034. Figure 5: 5304 1 – Liquid Crystal Display (LCD) 5 –...
Page 512 5312 Figure 6 shows the 5312 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5312/5324 IP Phone User Guide, part number 550.8035. Figure 6: 5312 1 – Handset 5 – Dialpad buttons 2 –...
Page 513 5320 Figure 7 shows the 5320 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5320/5330/5340 IP Phone User Guide, part number 550.8123. Figure 7: 5320 1 – Handset 5 – Feature buttons 2 –...
Page 514 5324 Figure 8 shows the 5324 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5312/5324 IP Phone User Guide, part number 550.8035. Figure 8: 5324 1 – Handset 5 – Feature buttons 2 –...
Page 515 Phones 5330 Figure 9 shows the 5330 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5320/5330/5340 IP Phone User Guide, part number 550.8123. Figure 9: 5330 Handset Programmable buttons Ring/Message Indicator...
Page 516 MiVoice Office 250 Installation and Administration Guide 5340 Figure 10 shows the 5340 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5330/5340 IP Phone User Guide, part number 550.8123. Figure 10: 5340 Handset Menu buttons...
Page 517 Phones 5360 Figure 11 shows the 5360 IP Phone and features. For more information about the phone and system features, refer to the Mitel 5360 IP Phone User Guide, part number 550.8124. Figure 11: 5360 Handset Programmable Buttons Softkeys Ring/Message Indicator...
Page 518 Mitel 5610 Cordless Handset and IP DECT (Digital Enhanced Cordless Telecommunications) Stand. For instructions on using the 5610 Cordless Handset, refer to the MiVoice Office 250 version of the 5610 IP DECT Cordless Handset Quick Reference Guide (part number 57011425).
Page 519 8600 Multi-Protocol Phone and features. For more information about the phone and system features, refer to the Mitel 8600 Phone User Guide, part number 550.8115. 86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office NOTE 250 platform.
Page 520 MiVoice Office 250 Installation and Administration Guide 8602 Figure 14 shows the 8602 SoftPhone. For more information, refer to the 8602 User Guide, part number 835.3109. Figure 14: 8602 Main Display Calls on Hold Programmable Slider Buttons Slider Dialpad Slider...
Page 521 8620/8622 Multi-Protocol Phone and features. For more information about the phone and system features, refer to the Mitel 8620/8622 Phone User Guide, part number 550.8119. 86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office NOTE 250 platform.
Page 522 8660 Figure 16 shows the 8660 IP Phone and features. For more information about the phone and system features, refer to the Mitel 8560/8660 Phone User Guide, part number 550.8113. Figure 16: 8660 1 – Handset 5 – Programmable buttons 2 –...
Page 523 8662 Multi-Protocol Phone and features. For more information about the phone and system features, refer to the Mitel 8662 Phone User Guide, part number 550.8117. 86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office NOTE 250 platform.
Page 524 MiVoice Office 250 Installation and Administration Guide 8664/8665/8668 Figures 18, 19, and show the 8664, 8665, and 8668 wireless IP phones. For more information about the phones and system features, refer to the 8664/8665/8668 User Guide, part number 935.4522. Figure 18: 8664...
Page 525 Phones Figure 19: 8665 Earpiece Volume Buttons Display SELECT DOWN Menu Buttons Power On/Start Call Power Off/End Call Menu 12-Key Pushbutton Keypad Function Line Microphone Headset Jack Charging Contacts...
Page 526 MiVoice Office 250 Installation and Administration Guide Figure 20: 8668 Earpiece Volume Buttons Display Select Softkeys Down Power On/Start Call Power Off/End Call Menu Dialpad Function Line Microphone Charging Contacts Headset Jack...
Page 527 Phones 8690 Figure 21 shows the 8690 Multi-Protocol Phone and features. For more information about the phone and system features, refer to the 8690 Phone User Guide, part number 550.8116. 86xx multi-protocol phones in SIP mode are not supported on the MiVoice Office NOTE 250 platform.
Page 528 8520 The 8520 Digital Telephone external form factor is the same as the 8620/8622 IP Phone (see page 493). For more information about the phone and system features, refer to the Mitel 8520 Digital Telephone User Guide, part number 550.8112.
Page 529 Phones 8524/8525/8526 Figure 22 shows the 8524/8525/8526 wireless digital telephones. For more information about the phones and system features, refer to the 8524/8525/8526 User Guide, part number 935.4529. Figure 22: 8524/8525/8526 8524/8525 8526 Earpiece LCD Panel ENTER EXTENSION ENTER EXTENSION NUMBER: NUMBER: _ _ _ _ _ _ _ _ _ _ _...
Page 530 4 – Feature buttons 8560 The 8560 Digital Telephone external form factor is the same as the 8660/8662 IP Phone (see page 494). For more information about the phone and system features, refer to the Mitel 8560/8660 Phone User Guide, part number 550.8113.
Page 531 8568 Figure 24 shows the 8568 Digital Telephone and features. For more information about the phone and system features, refer to the Mitel 8568 Telephone User Guide, part number 550.8033. Figure 24: 8568 1 – Handset 5 – Feature buttons 2 –...
Page 532 MiVoice Office 250 Installation and Administration Guide Associate Figure 25 shows the Associate Display Digital Telephone and features. For more information about the phone and system features, refer to the Associate Display and Basic Digital Telephone User Guide, part number 560.8003.
Page 533 Phones Executive Figure 26 shows the Executive Display Digital Telephone and features. For more information about the phone and system features, refer to the Executive Display and IP PhonePlus User Guide, part number 550.8108. Figure 26: Executive HEARING AID-COMPATIBLE LCD WITH SIX 8 LCD MENU (HAC) HANDSET 16-CHARACTER LINES...
Page 534 MiVoice Office 250 Installation and Administration Guide Professional Figure 27 shows the Professional Display Digital Telephone and features. For more information about the phone and system features, refer to the Professional Display and IP PhonePlus User Guide, part number 560.8002.
Page 535 Phones Standard Figure 28 shows an illustration of the Standard Display Digital Telephone and features. For more information about the phone and system features, refer to the Standard Display and Basic Digital Telephone User Guide, part number 550.8109. Figure 28: Standard/Basic Hearing Aid-Compatible LCD with Two (HAC) Handset...
Page 536 ITP mode phones connect to the system through a TCP/IP stream to the IP Resource Application (IPRA) running a Mitel-proprietary protocol. This is the same protocol that the 8660 uses, which is a modified version of the protocol that the 8500 series digital telephones use. The main difference is that the multi-protocol phones connect to the system through IP.
Page 537 Phones Analog Single Line Phones Analog single line phones are connected to Single Line Modules (SLM-4 or SLM-8), to IP Single-Line Adapter (SLA) circuits, or to SLA circuits, which in turn are connected to available Digital Endpoint Module (DEM-16) circuits. Also, one or two single line phones can be connected to the built-in ports on the back of the Base Server.
Page 538 Table 76 summarizes the differences between standard and extended ring cadences for the various types of single line phones used on the Mitel system in the United States. Table 76: Standard and Extended Ring Cadences for Single Line Phones Single Line Device...
Page 539 • MiVoice Office 250 Phone Administrator Guide, part number 580.8001 • MiVoice Office 250 Unified Voice Messaging Administrator Guide, part number 580.8009. Administrator phones can be used to: • Place the local node or other nodes in the network in night mode or day mode.
Page 540 MiVoice Office 250 Installation and Administration Guide Phone Physical Features The following sections describe physical features of phones that operate on the MiVoice Office 250. DSS/BLF Unit The MiVoice Office 250 supports two 60-button Direct Station Select/Busy Lamp Field (DSS/BLF) Units and one 50-button model. Although you can use either type of DSS/BLF Unit on any of the phones, the type of phone determines which is the more appropriate unit to use.
Page 541 Phones Speakerphones The network allows handsfree intercom calls when calling from one node to another, unless NOTE the call camps on to the node before being sent to the other node. Executive Display and Professional Display Speakerphone Each Executive Display and Professional Display phone has a built-in, integrated speakerphone that allows on-hook dialing and handsfree operation on outside calls and inside (intercom) calls.
Page 542 MiVoice Office 250 Installation and Administration Guide To use an enhanced speakerphone on a digital telephone, the user establishes a call and presses the Special button and then the Speaker button. Or, the user presses the Special button and enters the Enhanced Speakerphone feature code, 310.
Page 543 Phones • Use any angle your 8500-series phone supports as the angle makes very little difference to levels and performance even though the microphone is “hidden” when vertical. • Avoid using the speakerphone as a “conference room” speakerphone. Conference room speak- ®...
Page 544 MiVoice Office 250 Installation and Administration Guide Full Duplex Speakerphones for IP Phones For full-duplex operation without any limitations, use one of the following Mitel IP phones: • 5224 • 5312 • 5320 • 5324 • 5330 • 5340 •...
Page 545 Phones HOLD SYS HOLD TRANSFER FLASH MUTE MORE... Enabling the Alternate Keyset Menu flag allows Centrex features to be accessed more easily, using the FLASH menu option. Extension Number, Username, Time and Date Display When a display phone is idle, the extension number, username, time, and date are displayed. While on a call, in DND, or unconditionally forwarded, other displays are shown.
Page 546 MiVoice Office 250 Installation and Administration Guide Feature Keys The following sections provide information on the phone feature keys. Hot Keypad Keys vs. SPCL Key Required for Feature Code Entry Flag Unless programmed to use the Special button when entering a feature code, all phones have “hot”...
Page 547 Phones Table 77: CALL Key Examples Action CALL Key 1 CALL Key 2 CALL Key 3 User places call #1 Shows status of call #1 Call #2 rings in while Shows status of call #1 Shows ring flash for call #2 call #1 is active Calls #1 and #2 on Shows hold flash for call #1 Shows hold flash for call #2 Shows status of call #3...
Page 548 Phones and Button Locations The phones have additional buttons and lamps. For phone keymap assignments, refer to the “Phones and Devices” chapter in the MiVoice Office 250 Features and Programming Guide. Standard/Alternate Keymap Switching In database programming, each phone is assigned a standard keymap and can also have an alternate keymap.
Page 549 Phones Message Lamp 85xx and 86xx phones have a Message Lamp located on the upper, right-hand corner of the phone. This lamp is programmable and is defaulted to the Message feature code (365). If you change the feature code associated with this lamp, it will flash when the feature is active. For example, if you program the lamp for Individual Hold (336), the lamp will flash when a call is held at the phone.
Page 550 For flash rate definitions, refer to “Specifications” chapter in the MiVoice Office 250 Installation Manual. The secondary extension button shows only calls that appear under the CALL buttons at the primary phone.
Page 551 Red and Green LEDs Mitel digital telephones have red and green LEDs in the button lamps. When both colors are used, a green lamp generally indicates that the call is active, ringing, or holding at your phone (see below for a possible exception for direct ring-in calls).
Page 552 MiVoice Office 250 Installation and Administration Guide Headset Connect Tone Phone Flag The “Headset Connect Tone” flag sends a single tone instead of normal ring tones to a headset when a call is ringing at the phone with a non-handsfree intercom call, outside call, callback queue, or reminder message.
Page 553 For programming instructions, refer to the “Phones and Devices” and “Troubleshooting” chapters in the MiVoice Office 250 Features and Programming Guide.
Page 554 MiVoice Office 250 Installation and Administration Guide Signals and Tones The MiVoice Office 250 provides auditory signals and tones that convey particular messages to users. This section describes the meanings of system sounds and graphically depicts what is heard by the user when the phone rings and what is heard over the handset during system operation.
Page 555 Phones Table 79: Call Processing Signals (Continued) SIGNAL ACTION System busy signal — All resources are busy, phone is camped MUSIC reorder tones followed by music Single tone Confirmation that procedure was completed, or prompt that something needs to be entered. Camp-on tone —...
Page 556 IP Settings\NAT Address Type field every time the phone is relocated. The feature enables Mitel hard IP phones and the Mitel 8602 IP SoftPhone to place and receive calls either from inside or outside a Mitel private network.
Page 557 NAT Traversal for IP Phones: The MiVoice Office 250 supports the connection of IP phones from the public network when the MiVoice Office 250 is located inside a local area network (LAN). To accomplish this near-end NAT traversal capability, the MiVoice Office 250 is programmed with both its Native IP address and the corresponding statically NATed public IP address.
Page 558 MiVoice Office 250 Installation and Administration Guide Digital Display Phone Desktop Interface Desktop Interface is a phone-level communications protocol that allows a PC, attached to a PCDPM on an Executive, Professional, Standard, or Associate Display phone or on an 8520 or 8560 phone, to emulate a phone for call handling.
Page 559 Phones Self-Programming Mode (8620/8622 and 8662 Phones Only) Use the self-programming mode to configure the 8620/8622 and 8662 phones. This self-programming mode is similar to the 8660 IP phone. It allows you to set all the basic settings required for ITP mode. The following phones do not support self-programming mode: •...
Page 560 PHONE VLAN ID Enter the VLAN ID of the phone port (0–4094). For more information, refer to the “Phones and Devices” chapter in the MiVoice Office 250 Features and Programming Guide. DISABLE...
Page 561 Phones To program the IP address: 1. Press a dialpad button to enter the IP address. The entire second line, except the dots, disap- pears, and the number you entered appears in the first space. The following options are available: •...
Page 562 Table Some of the fields can also be programmed in a TFTP configuration file. For more information about TFTP configuration files, refer to the “Installation” chapter in the MiVoice Office 250 Installation Manual. Table 83: IP Phone Web Client Field Descriptions...
Page 563 Phones Table 83: IP Phone Web Client Field Descriptions (Continued) ITP Mode Page # SIP Mode Status 1-541 Network Network 1-541 Firmware Firmware 1-542 License License 1-542 Volume 1-542 Image Upgrade Image Upgrade 1-542 RTP/RTCP RTP/RTCP Command 1-542 Configuration Configuration 1-542 Reset Reset...
Page 564 MiVoice Office 250 Installation and Administration Guide Table 84: IP Phone Web Interface: Network Configuration Page (Continued) Field Name Default Indicates (Continued) TFTP Update Interval 3600 seconds The time between synchronizations (in progress). (one hour) Enable TFTP Enabled Whether to perform the configuration updates from the Configuration Update TFTP server.
Page 565 Phones Table 86: IP Phone Web Interface: Current Call Control Status Fields (Continued) Field Name Default Indicates IP Terminal General 5567 The port number for all UDP (audio) packets that are Purpose UDP Port transmitted from this phone for the current connection. This value may or may not be what is programmed in the system.
Page 566 MiVoice Office 250 Installation and Administration Guide Phone: The Phone Configuration page shows information related to the phone setup and whether Table 88. To apply the phone is currently in SIP mode. This page contains the fields described in the changes, click Update.
Page 567 Phones Table 89: IP Web Interface—Trace Options Field Name Default Indicates Trace Host 0.0.0.0 The address of the remote device where trace output should be sent. Trace Host Port The port number of the remote device where trace output should be sent. Trace SIP Disabled (For SIP Mode Only) Whether the trace output includes SIP...
Page 568 MiVoice Office 250 Installation and Administration Guide Table 90: SIP Call Client Configuration Page Descriptions (Continued) Field Name Default Indicates Register Server IP 192.168.200.100 The IP address of the primary SIP registration Address Server. Register Server Port 5060 The port of the primary SIP registration Server.
Page 569 To enable the LAN QoS feature, check Enable LAN QoS. The values of the QoS are pre-defined and cannot be changed. For more information about phone VLAN settings, refer to the “Phones and Devices” chapter in the MiVoice Office 250 Features and Programming Guide. To apply the changes, click Update. Status Network: The Network Status page shows network information.
Page 570 MiVoice Office 250 Installation and Administration Guide License Page: Displays the end user license agreement. Volume: The Volume Status page shows current firmware information. This page contains the fields described in Table 94. This page is only available when the phone is in SIP mode.
Page 571 548 For details on how to download configuration files from a TFTP server, refer to the “Installation” chapter in the MiVoice Office 250 Installation Manual. The configuration files overwrite any information programmed in the system when the phone is in ITP mode.
Page 572 MiVoice Office 250 Installation and Administration Guide Table 96: IP Phone Web Client Field Names—Network Settings IP Phone WEB Parameter Default Indicates Client (Page #) dhcp Whether to contact the DHCP server to obtain See “IP Address values for network-related parameters such Assignment”...
Page 573 Phones Table 96: IP Phone Web Client Field Names—Network Settings (Continued) IP Phone WEB Parameter Default Indicates (Continued) Client (Page #) static_ntp_ip 0.0.0.0 The IP address of the NTP server if DHCP is not used. DHCP may also supply a NTP server.
Page 574 MiVoice Office 250 Installation and Administration Guide Table 96: IP Phone Web Client Field Names—Network Settings (Continued) IP Phone WEB Parameter Default Indicates (Continued) Client (Page #) vlanid Specifies the VLAN ID of the phone port. VLAN Configuration (see page 540) Do not use the configuration file to program the VLAN IDs for the 8690 phone.
Page 575 Phones Software Images The configuration files contain the phone parameters as described in Table 98. Some of the parameters can also be programmed in the IP Phone Web Client Administrative Session. The IP Phone Web Client field names and their reference pages that correspond to the parameters are also shown in Table Table 98: IP Phone Web Client Field Names—Software Images...
Page 576 MiVoice Office 250 Installation and Administration Guide Table 98: IP Phone Web Client Field Names—Software Images (Continued) IP Phone WEB Parameter Default Indicates (Continued) Client (Page #) 8690_gui_ image_ver (For the 8690 Phone Only) The user interface firmware version string.
Page 577 In the default state, the Voice Processor Enable flag is enabled. If you do not have an external NOTE Voice Processing system connected to the MiVoice Office 250, disable this flag before attempting to import or export information over the network.
Page 578 MiVoice Office 250 Installation and Administration Guide • Remote Node Number: Select the node(s) you want to export the information to or import the information from, by placing checks in the appropriate boxes. • Device Type: Select any combination of device types you want to export or import by checking the appropriate boxes.
Page 579 Phones 4. After attempting to export or import information, check Message Print output for error messages: • If a programming session is active on the remote node, you cannot export information to that node until the programming session has been terminated. Also, if the remote node has a Voice Processor and the link is down, the export will fail on the remote node.
Page 580 Windows CE .NET. For complete information about how to use the 8690 client application, refer to the 8690 Administrator’s Guide (document part no. 550.8120) and the appropriate Mitel Phone User Guide (ITP or SIP mode). The following issues are discussed in this section: •...
Page 581 Phones • Automatically log on: Enable this option and you will not be prompted for logon information each time the phone starts or you select Log on from the Tray Client icon menu. Press Next. 6. Enable or disable the option to log on to UC in the Setup Wizard. Press Finish. Upgrading the 8690 The 8690 client application can be upgraded automatically or manually.
Page 582 MiVoice Office 250 Installation and Administration Guide NOTICE Possible Phone Inoperability. The 8690 does not have a built-in hard drive. Storage memory will not survive a reset or an upgrade to the operating system unless the files are stored in the Mounted Volume folder on the phone (My Computer\Mounted Volume) or on a host that is acces- sible from the 8690.
Page 583 Phones 2. Press Cancel next to the upgrade that you want to cancel. There is one button for each upgrade type. 3. Press OK. Reformatting the 8690 Flash File System Installing the client application on the 8690 may fail if the phone does not have sufficient memory resources or if the phone loses power before the upgrade is complete.
Page 584 Windows CE .NET v4.2. For details about Windows CE .NET Operating System, refer to the: • MiVoice Office 250 Phone Administrator Guide • MiVoice Office 250 Unified Voice Messaging Administrator Guide • 400 MHz Processor, 128 MB RAM • 5 MB Persistent Storage The 8690 client application is distributed in a single CAB (cabinet) file.
Page 585 © Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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