Tandberg Data Magnum 224 Product Manual page 277

P L W
RODUCT IMITED ARRANTY
Tandberg Data Corporation ("Tandberg Data") warrants to the original
End User ("Purchaser") that this computer product purchased from
Tandberg Data or an authorized Tandberg Data dealer ("Product") is free
from manufacturing defects in material and workmanship for the
applicable warranty period set forth below and as stated in the Product
Specification, from the date of shipment to Tandberg Data's authorized
dealer. In order to receive warranty services, contact the appropriate
Tandberg Data location shown at the following web address,
www.tandbergdata.com. Do not return Product to place of purchase.
Product returns must reference an Tandberg Data Return Material
Authorization Number ("RMA #") and any Product received by
Tandberg Data without an RMA# will be refused and returned to
Purchaser. Purchaser will need to provide the following information:

Date hardware was purchased

Hardware type

Serial number of hardware

Company name and address; name, email address and telephone
number; name of reseller where hardware was purchased

Description of the problem with as much detail as possible

Computer type, Operating System, Backup Application used

Whether Product is used as a single drive or in a library and type of
library
Purchaser may be required to perform certain diagnostics tests on
Product prior to Tandberg Data issuing an RMA #. Tandberg Data, at its
discretion, may use new, refurbished, or reconditioned replacements
parts to perform any warranty repair or replacement of Products.
Tandberg Data also reserves the option to replace the entire Product with
a comparable Product or refund the then-current purchase price of the
Product. Tandberg Data Products or parts that are replaced or repaired
under this warranty are warranted for the remaining unexpired portion of
the original warranty period. This constitutes Purchaser's sole and
exclusive remedy in the event of a defect. Warranty registration must be
completed and verified prior to any warranty claims.
This limited warranty covers defects encountered in the normal use of
the Product during the warranty period and does not apply under the
following conditions: Product is damaged due to physical abuse,
mishandling, accident, negligence or failure to follow operating
instructions; Product is modified by Purchaser in any manner other than
that for which it was intended or otherwise approved by Tandberg Data,
including, but not limited to tempestizing, ruggedizing, and/or
militarizing the Product; damage or defects caused by the use of
unauthorized parts or by unauthorized service; the Product has been
subject to unsuitable operating or physical conditions outside those
recommended in Product specifications as provided by Tandberg Data;
Product has its serial numbers altered or removed; or Product is
damaged due to improper packaging of the warranty return to the
Tandberg Data dealer or Tandberg Data.
With respect to items manufactured or supplied by a third party which
are sold by Tandberg Data, you shall be the beneficiary of the
manufacturer's warranty, if any, SUBJECT TO THE LIMITATIONS STATED
THEREIN. Copies of such manufacture's warranties will be made
available upon request. TANDBERG DATA DISCLAIMS AND EXCLUDES
ALL WARRANTIES WITH RESPECT TO SUCH ITEMS.
In the event software is provided hereunder, Tandberg Data warrants
that, for a period of ninety (90) days from the date of shipment to
Tandberg Data's authorized dealer, the media on which any software is
provided are free from defects in material and workmanship under
normal use and that the software recorded therein is properly recorded.
Tandberg Data does not warrant that the functions contained in the
software will meet customer's requirements, that software will be free
from defects or that the operation of the software will be uninterrupted
or error free. Software is provided on an "AS IS" basis.
EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, TANDBERG
DATA MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WITH RESPECT TO THIS TANDBERG DATA PRODUCT. ALL
IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED.
TANDBERG DATA DOES NOT WARRANT THAT PRODUCT WILL MEET
ALL OF PURCHASER'S REQUIREMENTS OR THAT OPERATION OF
PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.
A 2007
UGUST
Tandberg Data shall have no liability or responsibility to Purchaser or any
other person for any loss or damage or any special, incidental or
consequential damages caused or alleged to be caused directly or
indirectly by Product or those items supplied or sold by Tandberg Data
hereunder, including, but not limited to, any interruption of service, loss
of data, loss of customer goodwill, loss of business, anticipatory profits or
consequential damages resulting from the use or operation of the
Product.
In no event shall Tandberg Data be liable for loss of profits or any
indirect, special, incidental, or consequential damages arising out of any
breach of this warranty or in any manner arising out of or connected with
the sale or anticipated use of the product. In no event shall Tandberg
Data be liable for any damages whatsoever in excess of the purchase
price of the Product. This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state. Some states do
not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. For
products sold in North America, the warranty term is one year. Outside
North America, the Product Warranty term is three years.
Go to www.tandbergdata.com
conditions.
O S S
N ITE ERVICE
OSS is provided for the first year at no charge in North America. OSS is
available Monday-Friday, 8AM-5PM OSS (next business day) 7AM-6PM
MST Technical Support is provided in an effort to keep Product in, or
return Product to, good working order. Tandberg Data shall, at its option,
repair or replace Product, including spare parts. OSS does not assure
uninterrupted operation of Customer's Product or guarantee that Product
can be returned to good working order. OSS includes the replacement of
defective parts. Unless specified otherwise, OSS shall be performed
during normal business hours of 8:00 a.m. to 5:00 local time, excluding
Tandberg Data holidays. OSS does not cover accessories or consumable
parts and supplies, missing parts, or those items identified by the
manufacturer as being Customer's responsibility, nor does it cover
Product installation, relocation services, systems engineering services,
programming, reinstallation of Customer's operating system or
application software, firmware or code updates, or operational
procedures of any sort. Customer shall provide Tandberg Data with full
and free access to Product to allow Tandberg Data to perform OSS.
Tandberg Data requires a credit card number prior to shipping an OSS
unit. You must agree to ship the original unit back to Tandberg Data,
using the OSS packaging which includes the return ship label, within
10 calendar days from the time you receive your replacement. If
Tandberg Data does not receive your original unit within 10 days we will
charge your credit card for the OSS unit at the retail purchase price.
A
DVANCED
The ADvanced EXchange (ADEX) Service is available at no charge during
the first year of the warranty period for customers needing a replacement
unit at the time they receive a Return Material Authorization (RMA)
number from Tandberg Data Service Support.
With the ADvanced EXchange Service option, Tandberg Data will ship a
completely reconditioned replacement unit (same configuration as
customer's purchased unit) to the customer before receiving the
defective unit back from the customer. This ADEX unit will become the
customer's unit; Tandberg Data will not return the original unit to the
customer. The remaining warranty on the original unit will apply to the
ADEX unit.
The ADEX unit will usually ship within 48 hours, subject to availability.
Although Tandberg Data will ship the ADEX unit to you by best way,
Tandberg Data cannot guarantee the arrival of the ADEX unit on the
following business day. Tandberg Data can provide waybill numbers so
you can work with the carrier on any delivery problems. All deliveries
shall be F.O.B. Tandberg Data's shipping point.
Tandberg Data requires a credit card number prior to shipping an ADEX
unit. You must agree to ship the original unit back to Tandberg Data,
using the ADEX packaging which includes the return ship label,
within 10 calendar days from the time you receive your replacement.
If Tandberg Data does not receive your original unit within 10 days we
will charge your credit card for the ADEX unit at the retail purchase price.
The ADEX Service Option is available in North America, Australia,
and Europe and applies to Tandberg Data-branded products
purchased from authorized Tandberg Data resellers only.
To take advantage of the ADvanced EXchange Service Option you need
only ask for the ADEX option when speaking to the Service Support
representative while processing your RMA.
M 224, S L
AGNUM TORAGE IBRARY
for current limited warranty terms and
(OSS)
E S O
XCHANGE ERVICE PTION
T24, S L
OR TORAGE OADER
2U
259