Your Matrox Iris Gt Is Connected To A Network That Uses Dhcp - Matrox Iris GT MIL Installation And Technical Reference

242 Appendix J: Troubleshooting
Item Situation
F Unable to find your
Matrox Iris GT through
various means (for
example, using
Microsoft Windows
Explorer, Internet
Explorer, or ping).
a. Note that if Microsoft Internet Explorer cannot find the URL specified, it mighty search the internet for the specified address.
Item Situation
A Microsoft Internet
Explorer cannot
connect to the View
utility page of the
Matrox Iris portal
website when using
the name of your
Matrox Iris GT (for
example
//iris080123).
B After changing the IP
address of your
Matrox Iris GT from
one subnet to another,
connections fail.
C After changing
subnets, your Matrox
Iris GT still tries to
respond to its old IP
address.
a. Note that if Microsoft Internet Explorer cannot find the URL specified, it mighty search the internet for the specified address.
Typical messages What to do
As above in item A. Before unplugging your Matrox Iris GT from a network
that uses DHCP , go to the General network settings
OR
page, accessible from the Administration utility page.
Windows cannot
of the Matrox Iris portal website, and clear the Matrox
find... Check the
Iris GT default authentication domain field.
spelling and try
again..."

Your Matrox Iris GT is connected to a network that uses DHCP

The following table describes typical solutions for access problems when your
Matrox Iris GT is connected to a network that uses DHCP. Note that, if your
Matrox Iris GT does not use DHCP, refer to the Your Matrox Iris GT is directly
connected to your computer or a network that uses static IP addresses subsection, earlier
in this section.
Typical messages What to do
"Internet Explorer 1. Verify that the Power, Status, and User LEDs of your
cannot display the Matrox Iris GT are green. If they are not, contact
web page." technical support.
OR
2. Use the Matrox IrisBootParams utility to determine
"No standard web whether your Matrox Iris GT and your computer both use
pages containing all DHCP .
your search terms
were found. Your
search - iris080123 -
did not match any
a
documents."
Web page cannot be Connecting to your Matrox Iris GT using its IrisName can
displayed. produce a temporary latency, or even fail. Most of the
time this problem resolves itself the next time your DNS
server refreshes its information. If it does not, refer to
item C.
Web page cannot be Eventually, the problem should resolve itself. Contact
displayed. your network administrator if the problem persists.
Where to get more
information
Where to get more
information
Reading the state of
your Matrox Iris GT
section, in
Chapter 2: Powering
and connecting to
your Matrox Iris GT.
Matrox
IrisBootParams utility
section, in
Appendix H: Matrox
Iris GT utilities.
Chapter 3: Configurin
g your Matrox Iris GT
to work on a network.