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22 Chapter 1: Before you begin
To determine how to use the Matrox Iris GT utilities, refer to Appendix H: Matrox
Iris GT utilities.
To determine more about the Matrox Iris portal website, refer to
Appendix I: Matrox Iris portal website details.
Need help?
To deal with the most commonly-occurring problems when trying to connect to
your Matrox Iris GT, refer to Appendix J: Troubleshooting.
Additional help can be found on the support page of the Matrox Imaging website:
http://www.matrox.com/imaging/support. This page provides answers to
frequently asked questions, as well as offers registered customers additional ways
of obtaining support.
If your question is not addressed and you are registered, you can contact technical
support. To do so, you should first complete the steps described in the Before calling
technical support section, in Appendix J: Troubleshooting. Then complete and
submit the on-line Technical Support Request Form using the gathered
information, accessible from the above-mentioned page. Once the information is
submitted, a Matrox support agent will contact you shortly thereafter by email or
phone, depending on the problem.
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