Problems With Accessing The Matrox Iris Portal Website; Your Matrox Iris Gt Is Directly Connected To Your Computer; Or A Network That Uses Static Ip Addresses - Matrox Iris GT MIL Installation And Technical Reference

240 Appendix J: Troubleshooting
Item Situation
A Microsoft Internet
Explorer cannot
connect to the Matrox
Iris portal website
using the name of your
Matrox Iris GT (for
example
//iris080123).
B Microsoft Internet
Explorer cannot
connect to the Matrox
Iris portal website
when using the smart
camera's IP address
(for example
//169.254.1.3).
Problems with accessing the Matrox Iris
portal website
The following sections describe typical solutions for when you cannot access the
Matrox Iris portal website.
Your Matrox Iris GT is directly connected to your computer or a
network that uses static IP addresses
The following table describes typical solutions for access problems when your
Matrox Iris GT is directly connected to your computer (in a peer-to-peer
configuration) or a network that uses static IP addresses. Note that, if your Matrox
Iris GT uses DHCP, refer to the Your Matrox Iris GT is connected to a network that
uses DHCP subsection, later in this section.
Typical messages What to do
"Internet Explorer 1. Verify that the Power, User, and Status LEDs of your
cannot display the Matrox Iris GT are green and that the LEDs are not
web page." reporting an error. If this is not the item, contact
technical support.
OR
"No standard web 2. Use the Matrox IrisBootParams utility to determine
pages containing all your Matrox Iris GT's IP address and whether it is using
your search terms DHCP or static addressing. It is recommended that
were found. Your
DHCP is deselected when using static addressing.
search - iris080123 -
3. Try using the IP address instead of the name of your
did not match any
Matrox Iris GT. If this does not work, refer to item B in
a
documents."
this table.
As above in item A. 1. Make sure that your computer and your Matrox
Iris GT have IP addresses on the same subnet and have
the same subnet mask.
2. Reboot your Matrox Iris GT.
3. Try item C.
Where to get more
information
Reading the state of
your Matrox Iris GT
section, in
Chapter 2: Powering
and connecting to your
Matrox Iris GT.
Appendix G: Reading
the LEDs.
Matrox IrisBootParams
utility section, in
Appendix H: Matrox
Iris GT utilities.
Determining a static IP
address for Matrox
Iris GT section, in
Chapter 4: Configuring
your Matrox Iris GT to
work with your
computer directly.
Determining a static IP
address for Matrox
Iris GT section, in
Chapter 4: Configuring
your Matrox Iris GT to
work with your
computer directly.