Sae Error Messages And Actions - Thermo Scientific Applied Biosystems SeqStudio Genetic Analyzer User Manual

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Chapter 4 Use the instrument with the Security, Auditing, and E‑signature (SAE) v2.0 module

SAE error messages and actions

SAE error messages and actions

Message
Not authorized to...
Unable to connect to SAE server.
Check current connections.
Incomplete audit trail (when you
import a plate setup)
66
Possible cause
Your SAE account does not specify
permission to perform the function.
The SAE server connection settings
are incorrect.
There is a problem with the computer
on which the SAE Administrator
Console is installed or a problem with
the network.
The computer on which the SAE
Administrator Console has a dynamic
IP address that is disconnecting the
server when the computer is
restarted.
There is a gap in the audit trail. For
example, the plate setup was created
with SAE enabled. The plate setup
was then modified with SAE disabled.
SeqStudio
Contact your SAE administrator.
1. Check the SAE server IP address
(see "Determine IP address for a
computer on a network" on
page 130).
2. In the instrument Sign In
screen, sign in with a local
administrator account.
3. Set the correct IP address
(Settings4 SAE
settings4Connection settings).
Troubleshoot computer or network
problems.
Set a static IP address on the
computer.
If your instrument is configured with
Open files from non‑SAE
systems=Allowed, you can import the
plate setup.
Genetic Analyzer Instrument and Software User Guide
™
Action