Error Messages; Computer Cannot Communicate With Instrument; Instrument Temperature Is Out Of Specification - Thermo Scientific iS5N Series User Manual

4
Troubleshooting

Error Messages

Error Messages

Computer Cannot Communicate With Instrument

Instrument Temperature Is Out of Specification

60 Nicolet iS5N Spectrometer User Guide
disconnected, reconnect it. Wait a few seconds and turn on the instrument power. Then
turn on the computer and restart OMNIC software.
3. Choose Experiment Setup > Diagnostic > Reset Bench.
4. Contact Technical Support for assistance; see
1. Check that the computer USB port supports USB version 2.0 and the cable between the
computer and the spectrometer is a high speed USB cable.
2. Open Experiment Setup in OMNIC software, click the Diagnostic tab, and then click
Reset Bench.
3. If the problem continues, close OMNIC software and turn off the instrument power.
Wait a few seconds and then turn on the instrument power. Restart OMNIC software.
4. If the Power indicator on the instrument does not light, make sure the power supply is
connected to the instrument and to a properly grounded wall outlet or power strip.
5. Turn off the computer and then turn off the instrument power. Check the USB data
cable. If the cable is damaged, replace it. If the cable is loose or disconnected, reconnect it.
If the cable looks okay and was properly connected, try connecting it to a different
USB 2.0 port on the computer.
6. Turn on the instrument power. Turn on the computer and restart OMNIC software. You
should hear a sound or receive a message confirming communication with the
instrument.
7. Remove any USB computer accessories that may be interfering with communication with
the spectrometer.
8. Close any applications that might interfere with OMNIC software.
9. Contact Technical Support for assistance; see
1. Make sure nothing is placed on top of the instrument and air can flow freely around it.
2. The ambient temperature may be too high. The ambient temperature should be between
15 °C and 35 °C (between 60 °F and 95 °F). Allow 1 to 6 hours for the spectrometer to
reach temperature equilibrium.
3. Contact Technical Support for assistance; see
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