Interface Troubleshooting; Usb Interface; Lan Ethernet Interface; Bluetooth Interface (Optional) - SATO S84ex Operator's Manual

7 Troubleshooting

7.5 Interface Troubleshooting

When an interface error occurs on the printer, check with the checklist related to that interface.
7.5.1

USB Interface

No.
1 Check that the USB cable is connected correctly.
2 Check that the cable is not damaged.
3 Check the configuration of the printer.
Check the setting of the USB interface through the INTERFACE MODE menu.
4 If there are multiple USB ports on the computer, connect to another port.
5 Disconnect other USB devices from the computer.
6 Power on the printer and computer again.
7 Install the USB driver again.
7.5.2

LAN Ethernet Interface

No.
1 Check that the LAN cable is connected correctly.
2 Check that the cable is not damaged.
3 Check the configuration of the printer.
Check the setting of the LAN Ethernet interface through the INTERFACE MODE menu.
4 Check that the allocated IP address is accessible by PING.
5 Check that the power of the HUB is on.
6 Check that the HUB is not defective.
7 Power on the printer again.
7.5.3

Bluetooth Interface (Optional)

No.
1 Check that the Bluetooth function is on.
2 Check that the devices using the same frequency band, such as wireless LAN enabled devices or
microwaves are not in use.
3 Check that there is no obstacle such as a metal rack between the printer and the host.
4 Check the configuration of the printer.
Check the setting of the Bluetooth interface through the INTERFACE MODE menu.
5 Power on the printer and computer again.
6 Install the Bluetooth driver again.
288 S84-ex/S86-ex Operator Manual
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