Avaya Definity SI Maintenance Manual page 1751

ISDN-SGR (ISDN-PRI Signaling Group)
Table 10-349. Descriptions of Error Codes 3842-3942 — Continued
Error
Code
3890 A request to use a network
service (e.g., SDN) has
been denied. Administration
somewhere on the network
has indicated that the
requested service has not
been subscribed to or
purchased for this trunk.
3892 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
3894 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
3902 FRANCE ONLY: Service
not authorized.
555-233-123
Description
This could be a local administration problem
only, or a mismatch between the local
administration and that of the network
provider.
1. From the circuit pack and port number
2. Display the trunk group form: If the trunk
3. If local administration appears correct,
If customer is complaining of unexpected
intercept tones when accessing ISDN trunks
or PRI endpoints and no other cause can be
found, provide the next tier with this Error
Log information.
First, eliminate any transitory state mismatch
problems by issuing the test port PCSSpp
command for the trunk port shown in the aux
data field. Test #256 (Service State Audit) is
the important test in the sequence. If this
passes satisfactorily, yet the customer
continues to complain of unexpected
intercept tones when accessing ISDN trunks
or PRI endpoints and no other cause can be
found, provide the next tier with this Error
Log information.
Recommendation
(in the Aux Data field), determine the
trunk group against which the error was
reported.
group is Call-by-Call (Service Type is
"cbc"), check all routing pattern forms
containing this trunk group to see if the
Service/Feature fields contain the
correct network services purchased for
this trunk. If the trunk group is not
Call-by-Call, check that the Service Type
field contains the single network service
purchased for this trunk.
consult with the customer and/or the
network provider to determine the
services that the customer has
subscribed to for this trunk group.
Continued on next page
Issue 4 May 2002 10-965