Troubleshooting A Vpls Equipment Problem; Procedure 3-6 To Troubleshoot A Vpls Equipment Problem - Alcatel 5620 Troubleshooting Manual

3 — Troubleshooting network alarms

Troubleshooting a VPLS equipment problem

A problem in the sample network produces the list of alarms shown in Figure 3-6.
The following procedure describes how to troubleshoot the problem.

Procedure 3-6 To troubleshoot a VPLS equipment problem

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Figure 3-6 VPLS service alarm list_1
Review the alarms in the order that they are generated. When the Time Detected
column shows that the alarms listed are generated at approximately the same time,
it is a good indication that these alarms are correlated.
Determine the total alarm count to track the alarm-clearing progress. Right-click on
any column heading in the dynamic alarm list. The contextual menu displays the
alarm count.
Click on the Object Type column to sort the alarms alphabetically according to
object type.
Scroll through the dynamic alarm list and find the object type that is lowest in the
network object hierarchy, as listed in Table 3-1.
In this example, the lowest-level object type in the alarm list is Physical Port in the
equipment domain. There are four physical port objects in the alarm. Each alarm
has the same severity level.
Choose one of the physical-port alarms and acknowledge the alarm.
In this example, the alarm to investigate is one of the first two detected Physical Port
alarms: Port 1/1/2 on Site ID 10.1.200.52.
Select the alarms related to this affected object and acknowledge the alarms.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B