Procedure 9-1 Problem: Cannot Manage New Routers Or Cannot Launch The 5620 Sam Server - Alcatel 5620 Troubleshooting Manual

9 — Troubleshooting 5620 SAM server issues
9.1 Troubleshooting 5620 SAM server issues
The following procedures describe how to troubleshoot 5620 SAM server issues.
Procedure 9-1 Problem: Cannot manage new routers or cannot
launch the 5620 SAM server
The possible causes are:
Additional devices cannot be managed, but can be discovered, when the license key card
(MDA) limit is exceeded. When an incorrect license key is entered during installation, or
the license key file is corrupt, you can correct it in the install directory/nms/config
nms-server.xml file.
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9-2
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An incorrect license key was entered or the license key is corrupt.
•
The license key is not for the correct host ID.
•
The number of managed cards (MDAs) exceeds the license key.
•
5620 SAM-O cannot connect because the license key is not enabled for
5620 SAM-O
•
Swap space is insufficient.
•
Another application is using the port that is required by the 5620 SAM server.
•
Large packet sizes from the managed devices are being dropped by
intermediate routers because the packets exceed the device MTU, causing
resynchronizations to fail.
Check the license key.
i Choose Help→About from the 5620 SAM client GUI main menu.
The About form appears.
ii Verify that the number of managed cards (MDAs, also called daughter cards)
is not greater than the number that the license key supports. If you have a new
license key with an increased number of managed cards (MDAs), you can
dynamically update the license key without shutting down the server.
iii Check the dynamic alarm list on the 5620 SAM client GUI or the JMS real-time
alarm feed from the 5620 SAM OSS client application for critical alarms related
to exceeding the license limits.
iv Go to the install directory/nms/config directory or folder and locate the
nms-server.xml file.
v Open the nms-server.xml file using a text editor. Search on the XML tag
<license>. The license key indicates the following:
•
the version of the software and the version of the license key match
•
the total number of cards (MDAs) managed is within the license key limit
•
the availability of the 5620 SAM-O server
•
the customerName and host ID match the value provided when the license
key was issued
•
the software modules that are installed and licensed, which determines the
type of functionality available using the client GUI
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B