Alcatel 5620 Troubleshooting Manual page 96

4 — Troubleshooting services
Displayed message
Sent - Request Timeout
Sent - Request Terminated
Sent - Reply Received
Not Sent - Non-Existent Service-ID
Not Sent - Non-Existent SDP for Service
Not Sent - SDP For Service Down
Not Sent - Non-Existent Service Egress Label
4-16
Table 4-3 Circuit OAM diagnostic results
a If the circuit ping passes, the routes between the two sites are complete and in
an operational state. If the MAC Ping performed in Procedure 4-4 failed:
i Investigate the status of the two SAPs used for the circuit.
ii Correct the configuration issue related to the SAPs, if required.
If there is no configuration problem with the SAPs, the service problem is
related to the MAC addresses. The MAC address problem could be
caused by the:
•
ACL MAC filter excluding the required MAC address
•
external customer equipment
iii Implement and verify the solution for the service problem.
•
If the problem no longer exists on the service, you have completed the
troubleshooting workflow for services. Disable the OAM diagnostics to
conserve system resources. See the 5620 SAM User Guide.
•
If the service problem persists, another type of problem may exist on
your service. Go to section 4.2 and repeat the troubleshooting
workflow. If the troubleshooting workflow does not identify the
problem with your service, contact your Alcatel technical support
representative. See section 1.4 for more information.
b If the circuit ping fails, there is a loss of connectivity between the two sites.
i Log in to one of the sites using the CLI.
ii Enter the following command:
ping <destination_site_ip_address> ↵
where <destination_site_ip_address> is the address of the other site in
the route
If the CLI IP ping passes, go to step 9.b.ii in section 4.2.
Description
The request timed out with a reply.
The request was not sent because the diagnostic
was terminated by the operator.
The request was sent and a successful reply
message was received.
The configured service ID does not exist.
There is no SDP for the service tested.
The SDP for the service is down.
There is a service label mismatch between the
originator and the responder.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B