Using Problems Encountered Forms; Procedure 12-1 To View Additional Problem Information; Procedure 12-2 To Collect Problem Information For Support - Alcatel 5620 Troubleshooting Manual

12.2

Using Problems Encountered forms

The following procedures describe how to view additional information about a
problem in a Problems Encountered form and the information to collect before you
contact your technical support representative.

Procedure 12-1 To view additional problem information

1
2
3
4
5
6

Procedure 12-2 To collect problem information for support

The following procedure describes what to do before you contact your contact technical
support representative when you cannot resolve a problem on the Problems Encountered
form.
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
Choose an entry in the Problems Encountered form.
Click on the Edit button. Figure 12-2 shows a form with the problem details.
Figure 12-2 Problems Encountered form details
Try to correct the problem based on the information provided. If you cannot correct
the problem, complete the procedure and perform Procedure 12-2.
Click on the Close button to close the details window.
If there is more than one problem, repeat steps 2 to 4.
Click on the Close button.
12 — Troubleshooting with Problems Encountered forms
12-3