Alcatel 5620 Troubleshooting Manual page 32

2 — Troubleshooting using 5620 SAM
Problem
Troubleshooting network management LAN problems
Problem: All network management domain PCs and networkstations are
experiencing performance degradation
Problem: Garbled text when connecting using a modem from a Solaris platform
Problem: Lost connectivity to one or more network management domain PCs or
workstations
Problem: Another machine can be pinged, but some functions are unavailable
Troubleshooting Solaris and Windows platforms
Problem: Slow processing on a Solaris workstation and CPU peaks
Problem: Slow performance on a Solaris workstation, but no spike or peak in the
CPU
Problem: There is excess disk activity on my Solaris platform
Problem: There is not enough swap space added or the Solaris platform is disk
bound
General information about troubleshooting the Windows platform
Troubleshooting 5620 SAM client GUIs and client OSS applications
Problem: Performance is slow across the clients
Problem: Unable to print from a Solaris platform client
Problem: I discovered a new router, but cannot place it in a managed state
Problem: I performed an action, such as saving a configuration, but I cannot see any
results
Problem: I cannot find the backups of the router databases
Problem: Cannot communicate with the 5620 SAM server
Problem: Cannot start the client, or I get an error message when I start the client
Problem: Problem collecting large numbers of logged statistics records or other
large queries
Problem: Cannot view alarms from a 5620 SAM on a 5620 NM or 1354 BM
(1 of 3)
2-6
ii Section 4.2 for specific information about the workflow to detect and
resolve problems on customer services with no associated alarms.
Note — Chapter 5 contains general information about the surveillance
and troubleshooting of a managed network. There are no sub-level
workflows for the topics in this chapter.
b For a network management domain problem, use Table 2-2 to identify the
troubleshooting procedure related to your problem.
Table 2-2 5620 SAM network management problems
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005
Solution
Procedure 6-1
Procedure 6-2
Procedure 6-3
Procedure 6-4
Procedure 7-1
Procedure 7-2
Procedure 7-3
Procedure 7-4
Section 7.2
Procedure 8-1
Procedure 8-2
Procedure 8-3
Procedure 8-4
Procedure 8-5
Procedure 8-6
Procedure 8-7
Procedure 8-8
Procedure 8-9
95-5887-01-00-B