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2
Procedure 8-2 Problem: Unable to print from a Solaris platform
client
Printers are connected to clients to provide a printed record of alarms, the GUI, or text
files.
A common problem with printers is incorrect connections and configuration. Printers must
be connected properly to the serial port of the workstation before you can print. See the
Sun documentation and the printer documentation for more information about connecting
printers.
If you are using a printer server, ensure that the printer is listed in the /etc/hosts file
Table 8-1 lists some common printer problems.
Problem
A new user cannot print
The .cshrc file was changed, but the
user still cannot print
A user cannot delete a printer
The client cannot print
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005
95-5887-01-00-B
This number is high, but the time in which the sampling was obtained (5 s), was
low. Change the sample rate to, for example, 50 s for an accurate sampling of
the network throughput.
When collisions are between 2% and 5%, congestion on the interface is within
the normal operating range.
In a typical network, when collisions are greater than 5%, you may have a
serious congestion problem on the interface. Review your LAN topology and
design to reduce network bottlenecks.
iv
To stop the netstat command, press CTRL-C.
Check that the client platform is appropriately sized. See the appropriate RLN for
the software release that you are running.
Note — Many printers have Ethernet connections. Troubleshooting
these printers is beyond the scope of this document.
Table 8-1 Troubleshooting Solaris printer problems
Probable cause
No entry for that printer in the user
account .cshrc file
Changes to the .cshrc file takes effect
the next time the user logs out and
logs back in
There are print jobs in the queue for
that printer
The printer was not added to the list of
available printers
8 — Troubleshooting 5620 SAM client GUI
Solution
Add an entry for printer to the .cshrc file (for
Solaris)
The user should log out and log back in
Delete the print jobs in the queue using the
lprm command
Add the printer to the list of printers by using
the admintool
8-3
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Troubleshooting
