Workflow To Troubleshoot A Service Problem With No Associated Alarms - Alcatel 5620 Troubleshooting Manual

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4.2 Workflow to troubleshoot a service problem with no
associated alarms
Sequentially perform the following tasks until you identify the root cause of the service
problem.
1
2
3
4
5
6
7
8
Alcatel 5620 Service Aware Manager, Release 2.1 R2
May 2005 95-5887-01-00-B
10.10.10.1/24
1/1/1
10.10.10.2/24
LAG 1/1/2, 1/1/3
10.10.11.1/24
Customer
access
7750 SR
ports
site ID
10.1.200.52/32
BGP, OSPF, and MPLS are on each network interface.
Use the Browse Services form to identify the service that you want to investigate.
Double-click on the service. The Service (Edit) form appears.
Verify that there are no alarms associated with the service by clicking on the Faults
tab button in the Service form.
a If there are alarms that affect the service, see chapter 3.
b If there are no alarms that affect the service, go to step 4.
Determine whether the VPLS or VLL service is part of an H-VPLS configuration. See
Procedure 4-1.
Verify whether the administrative and operational states of each component of the
service are Up. See Procedure 4-2.
Verify the connectivity of the customer equipment using the entries in the FIB. See
Procedure 4-3.
Verify that the 5620 SAM service configuration aligns with the customer
requirements. For example, ensure that 5620 SAM configuration uses the correct
service type and SAP configuration, and that the circuit and site are included in the
service.
Verify the connectivity of all egress points in the service. See Procedure 4-4.
Figure 4-1 Sample network
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Customer access ports
1/1/1 1/1/2
10.10.12.1/24
7750 SR
site ID
10.1.200.51/32
LAG 1/1/2, 1/1/3
10.10.11.2/24
4 — Troubleshooting services
1/1/1
10.10.12.2/24
1/1/4
Customer
access
7750 SR
ports
site ID
10.1.200.53/32
17557
4-3